Rix Pool Spa

Were very unhelpful and were not able to service our area.

unknown

I've been buying equipment and chemicals from them all these years and had no problems with their sales.
However, today I called their service in the morning as I needed some urgent repairs (pressure built up in the system and I am seeing leaks in the plumbing joints). Phone desk person told me that someone would call me back ASAP. Not hearing from anyone closer to EOD I called again. I was immediately transferred to Jerry (not sure what his position is), who told me that they decided not to provide service to me. Needless to say I was a bit shocked.  When I asked why were they refusing service to me, Jerry said  "we decided, that you are not a good fit".  I am still puzzled as to how to translate those words as they never performed any service at my house before. I wish I didn't rely on them and called someone else at the first place. So, I wasted the day, but learned a lesson.
I don't want to spill my emotions to this review. So, these are just dry facts. My conclusion - not reliable service provider.

unknown

Sales staff were very knowledgeable and professional.  Recommended an electrician who knew what they were doing.  Anthony came out to get us set up and answered all questions and concerns with ease.  They have a great 30-day guarantee and back it up.  Quality products, good service.  We'll be back.

unknown

unknown

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He assisted us with installation, including providing a recommendation for a crane vendor, who was excellent and reasonably priced.  The vendor was very professional with the total effort and went out of his way to be helpful.  Subsequent contacts with the vendor for service have been excellent.

Rix Pool & Spa Supply Center are great. My husband does all the pool cleaning and setting the chemicals. He had gone to their "Pool School" to learn how to care for the pool, but we do use them twice a year for the opening and closing of the pool. They're very responsive. If I call them up, I get the head of the service department on the phone. I explain my problem to him. If it's something I can fix, he tells me what to do. I take my phone to the pump outside and he'll tell me what to pres. If it's morning and it's something I can't fix, they'll be out there that afternoon. They're really terrific. They do a lot of pools in the area, so they generally will have a truck somewhere in your area, and if they're not totally jammed, they can generally get to you right away.

They do a good job, have friendly employees, and charge a reasonable price.

They come within a couple of weeks and do the service.  There is this one man, who is incredibly honest and when we have a question he gives us an honest opinion.  There is nothing wrong with them, but they are expensive.  They never made mistakes, never tried to upsell anything, but the service was good.

They do a good job.  I have got the pool for over 20 years and there have been problems along the way.  They have been able to solve those problems.  They are very professional and they know their stuff.  They can even fix any difficult problems.  I had a major leak last year.  There was nothing visible.  They came and did some tests and they couldn’t find anything wrong with the pipes.  They said that I needed a diver.  They supplied a diver and he found that there was a leak at the back of one of the underground lights.  I have been very happy with them and I have been using them for about 20 years.