Truly amazing from start to finish! It started when I called Artistic, they actually have someone that picks up the phone, I did not get voice mail. When Debbie answered, she was very pleasant and helpful. She took all my information and entered it into their system, explained everything and answered all my questions. She let me know that Rich would be out as soon as possible to provide us with a quote based on our needs. I also received a followup email soon after i got off the phone with her. Rich came out right away and emailed us a very detailed and professional looking quote, very impressive! Booking the job was very easy, Rich emailed me dates to pick from. After picking a day and their schedule was set, they were able to give me an start time which was great! I received an reminder email 24 hours before my appoint with date and time. On the day of the appointment, I received a text about 30 minutes before my appointment letting me know they were on the way and the approximate time of arrival, which they were right on time. Upon arrival, Rich went over what and how they do the job, and asked if I had any questions. He was more then happy to go over the whole procedure. Rich and his worker Ryan, Went right to work. They took off their shoes before entering our home. They started by removing all the screens, cleaned them and brushed out all the sills of our double hung windows. (rich explained that they brush out the sills of double hung windows first, then the window and sill is washed with their pure water cleaning system, and finally they wipe the sills when they are finishing, WOW!). I have to mention as Rich explained to me, that they use a pure water cleaning system that is far superior then traditional window cleaning. Some of the benefits include, there is no need for ladders, so no chance of leaving a ladder mark on your home or damage to lawn or landscaping. It pure water, so its environmentally friendly, no harm to plants, shrubs and lawn. With pure water there is no soap or solution residue left behind on the glass to attract dirt to stick to after cleaning, so it lasts much longer. It cleans the whole window, the glass, frame and sill. And the best part it dries spotless, No lint, No smudges, just perfectly clear glass. Ryan then went to work on the interior as Rich cleaned the exterior. Ryan was able to use a special pure water cleaning system and pad on the interior, which again, left the window spotless! They work very diligently and are extremely neat, I hardly knew they were even there. When they were finished I could not believe the difference. It looked like there was no glass in my windows! truly amazing. Before leaving, Rich asked and wanted to make sure I was happy with everything. He is truly concerned that you a totally satisfied with everything. His is a true professional and cares very much with your satisfaction. The whole team is awesome, don't hire anyone else! you wont regret it.