Transport Specialties International, Inc. (TSI)

Poorly! In over 10+ years of paid Angie's List membership, this review is my second negative in a whole sea of positives. IMO this warehouse and distribution center purposely took financial advantage of us. My husband authored a book and TSI stored the initial copies for us. When our inventory dwindled down to 3 boxes of books (less than 200 books) and we were paying $20/month storage fees, we figured we would have the remainder of the inventory sent to us in Michigan since it was a small amount of books which we could store in our home easily. When TSI sent us the 3 boxes, they purposely sent and charged freight for 58 extra boxes from 2 other authors we didn't know or recognize. After multiple phone calls, TSI said it was our fault and would not take the books back or offer even a partial refund. In my opinion, TSI wanted to dump these extra books into our lap as unsuspecting customers to pay the extra freight and get them out of their warehouse! I spoke to Nancy and Seth multiple times to try to come to an agreeable resolution, but I am of the opinion, TSI withheld the fact they knew they were sending us someone else's books and those books were now our problem and not their problem. My husband was told directly to dispose of them ourselves by either donating, dumping in a landfill or recycling. I implored that these books did not belong to us, so it was not appropriate for us to make a decision on their disposal. Clearly, I didn't get anywhere with this argument so we now have 58 boxes of someone else's books on a loading dock here in Michigan and out the money we were charged to get them here (over 1000 miles). It is my recommendation for anyone considering dealing with this company to scrutinize any and everything this company's personnel says or writes and assume they are only serving their own interests and may take advantage of loyal and unsuspecting customers like us.