Hi-TECH SPA SERVICE

The techs were highly communicative, on time, and incredibly pleasant to work with. They provided transparent pricing ahead of our appointment, and I paid exactly what they quoted plus parts. I would highly recommend them for your bathtub/jacuzzi servicing needs. They were easy to work with, respectful of my home, and efficient.

I was told that by hour they charge $80 but for a job that took them 45-50 mins or less than hour I was charged $180. For the sensor which is $25 on amazon I was charged $95. Good customer service, good spa technician but very expensive.

Larry and tech arrived on time & explained everything that had to be repaired. Repairs were done quickly & I've had no other issues.

I first called 3 weeks ago to schedule service. We scheduled a date almost 2 weeks out because with my fairly typical work schedule I was usually not home after 8:30 am or back before 6 pm. During the initial call Larry said he would have to check his schedule and get back to me. He called me the next day and confirmed the appointment. A week later Larry called to cancel the appointment and reschedule because he said he "forgot" about an upcoming flight on the day he was scheduled to come. We tentatively scheduled another day 2 weeks later because I said that I might try to find somebody else to do the job sooner. Larry didn't call me the day before to confirm the appointment or the day of before I called him around 10 am to remind him. Larry was supposed to show up at 2:30 pm. At almost 4 pm he was still not there. I called him to find out where he was and remind him that he needed to be done by 5. He said we was 15 minutes away but he didn't actually arrive until 4:40. At this point I was just hoping it would be a quick fix even though he had to be out fairly soon because service to my jet tub had been protracted long enough already. Larry looked at the leaky jet and started giving all types of disclaimers like he doesn't know if he will be able to fix the jet without breaking it and I might even need an entire new tub (mind you this was a simple leaky jet). He said he would probably also need to cut a hole into the side of the tub to replace the jet. He started to try to remove the jet. I handed him the special tool the manufacturer (Kohler) had provided me to remove the jets and he said he doesn’t know what it is. He later asked for it after struggling for some time to remove the jet whereupon I provided him with the tool and the instructions to use it but he quickly returned them to me and told me it was useless. He did eventually manage to remove the leaky jet after wrestling with it for 25 minutes. He then said he was done for now because he doesn't have his saw here to cut a hole (never mind that it was now past 5 and I needed him to leave). I told him we could schedule to follow up date and I said that would pay him when the job was complete. Larry insisted I pay him $192 right then for his work because his rate was $192 for the first hour or part of an hour. I told him I didn't think it was fair since he had not resolved the issue and came too late to even stay for the whole hour, not to mention he was inadequately prepared with basic tools such as a saw. The conversation quickly escalated as Larry started raising his voice and insisted I pay him his full fee even though I offered to give him a down payment and the rest when he finished the work. I ended up giving him a credit card for the full amount because I needed him to leave and the screaming was scaring my daughter. He called again two days later to schedule a follow up appointment. I reiterated my position that I don't think what he did was fair. Moreover, if he knew he could not finish the job then and there it was not right of him to have even started and he should have come back with his the requisite tools a different day when he had more time. I asked that he provide me with 30 minutes of work and I would pay him for whatever more time it took him to finish the job. He refused. I asked that he refund me half of his fee, he refused. At that point he just said I should find somebody else to do the job because he wouldn't do it and hung up the phone. I would not recommend Larry to anybody. He is very unprofessional and despite his company's name there is nothing hi-tech about it. He is hard to work with, will not accommodate non-business hours, and seems to try to find ways to drive up the bill as much as he can. Save yourself the grief and headache and find a real professional.

When they showed up, they told me that i would need to replace a pump and it would cost $565. That was a bit too much to spend for me, but I figured I have no choice but to do it. I looked up the pump online and it was available for $280-$290 online but I figured there is a cost for them to carry it in stock and the benefit of getting it done on the spot, so I went ahead. I thought $565 covered the install as well. Then during the repair, they broke two water shut off valves and told me they would have to replace them. I again assumed that they would cover the damage they did. Not to mention, he emptied my tub twice, because they broke the valves one after the other. Long story short, when it was all said & done, I was handed a bill of over $1100 !!!! I was told that it took 2 hours and they even charge $50 or so for the plastic valves (I think they are like $10 each at most). While my work was done, I find that I was ripped off price wise. I will not hire Hi Tech spa or recommend them to anyone. Some other reviewers mentioned that the assistant seems like he is fed up and doesn't want to be here. I certainly noticed that. I just thought he maybe tired but reading that it happened to others, I find it a bit unprofessional of him (but thats the least of the problems).