Corporate Account
Gold Medal Service
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Plumbing, HVAC, and electrical systems make your house livable. One minor issue with any of these systems can put your home at a standstill. In case you find yourself in this unfortunate situation, know that you can count on Gold Medal Service. For over 24 years, our company has been taking care of the homes of New Jersey residents through our top quality plumbing, HVAC, and electrical services. We are available 24 hours a day, 7 days a week to address even the most mind-boggling issues of your in-home equipment. From repairs, installations, and upgrades, our technicians are known for getting the job done right every time. We also provide upfront pricing with a full description of the service before commencing work to avoid any surprises down the line.
Business highlights
Emergency services offered
45 years of experience
Services we offer
Residential Services Include: Heating Repair, Heater Replacement and Installation, Water Heater Replacement, Air Conditioning Repair, Air Conditioning Replacement and Installation, Humidifiers, Dehumidifiers, Electrical Safety Inspections, Electrical Repair, Whole-Home Generator Installation, Whole-Home Surge Protectors, Drain Clearing, Plumbing Repair, Fixture Replacement, Sewer and Water Line Replacement, Water Treatment System Installation, Boilers, Sump Pumps, Water Filtration, Thermostats
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.9302 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 55% | ||
| 14% | ||
| 8% | ||
| 9% | ||
| 14% |
Showing 1-25 of 302 reviews
Jeff K.
Aug 2025
I just finished having my new furnace and AC unit installed by Gold Metal. Workers were really great and did a very good job. Did a great job of leaving the area very clean and were very professional. I have used Gold Metal for years and have always been happy with their service. I would highly recomend their services.
Robert A.
Sep 2023
I had three jobs performed by Gold Medal Services - by three different techs. One job was to replace two ceiling smoke alarms. I had purchased the alarms from Home Depot (NOT from Gold Medal). The cost for this 20 minute job was $318 - this seemed exorbitant considering the work done. Another job was to diagnose a problem with water draining from a toilet bowl. The tech said we needed a new toilet. It would be Kohler and he would return the next day to do the job. He verbally said the toilet had a five year warranty. This tech continually was late arriving from the agreed upon schedule time. He did come and do the work but never provided any documentation regarding the new toilet and the warranty. I have now called Gold Medal Customer Service on two different days, spoke to three different people and have gotten only excuses trying to get warranty info in writing. One service rep I would the info *soon*. Another said he would perform the *due diligence* and that I would be contacted with the warranty info. I am still waiting.
Atul M.
Jan 2023
They never completed my work and left my HVAC installation in between. Horrible customer service and their complaint team has really no responsibility.
Jaspal R.
Nov 2022
They were good. They were professional.
Denise H.
Jul 2022
I had a new heating and AC system installed in my home in the month of March. I have had nothing but problems ever since. The installation techs were sloppy and left a huge mess in my home. The outside AC unit had wires everywhere and the furnace had pieces on the floor that were never installed. I was promised a dehumidifier and one was not provided. Since the system was installed, I have been without heat in the winter and had no air conditioning in the summer. I was promised that since the system in newer than the one being replaced, then the sound quality would be better. This has not been the case. This system is so loud I can't carry on a conversation in my own home. After calling to complain about this, the company said the current blower could not carry the current system and it had to be replaced. It has been replaced and it is still noisy. I have had techs come out to my house a total of eight times since the installation. I have had problems with at least half of these appointments ranging from the techs coming in the afternoon instead of honoring the morning appointments to techs never showing up at all for scheduled appointments. In addition, someone in dispatch hung up on my husband because of an inquiry being made about a no-show appointment. My last appointment with this company was a no-show as well. I called to make a complaint and was told that someone would get back to me within 24 hours. It has been a week and no one has followed up yet. This is the worse company ever. I liked it better when it was Design Air. Gold medal is not the same. They will be there on time and will accommodate you when they are trying to make a sell. Once that is done they will leave you high and dry. Stay clear of this company. Doing business with them is one of the worse decisions I've ever made. I have only regrets.
Tahari B.
Jun 2022
He was on time and the service was prompt. However, he needed to return a second time because the issue was not fixed but overall he was professional and efficient.
Donald S.
May 2022
They're very courteous and professional.
Sean D.
Feb 2022
AVOID AT ALL COST!!! They sell you on a membership that gives you discounts on improvements that are not necessary and try to scam people. Literally use any other company. Terrible experience with gold medal. I am not sure if they are straight scam artists or just incredibly incompetent. They sent multiple people to my house for a sewer back up. No one had the proper machinery. For a blockage they wanted to replace my whole sewer line and quoted 15k! Supervisor Luis is extremely rude and management Andrew is a short tempered scam artist who admitted his tech's mistakes. Also admitted the quotes that were sent had a lot of unnecessary and out of date options. AVOID AT ALL COST!!!
Justin B.
Jan 2022
After 20 Phone calls over the past 13 days, roughly 4 no shows to appointments, roughly 5 that showed up past the "scheduled appointment" time, technicians who arrived with attitudes or left not knowing how to fix or unable to fix, and several nights with either no heat, no water or in the new plumbing issue; we still have trouble getting any accountability for the failures and lack of true business guarantees. While I may have a warranty on the $10,000 install job from a few years back, it doesn't give you/Gold Medal Service the right to perform less than what is expected and what is sold in your sales pitches. I have asked to speak with management roughly 10 times in phone calls, and while Jeff from the plumbing reached out and another lady from the Customer Relations side, what was the follow up or end result? This all started from a single leaking pipe, and here we are 10 days later still Having issues and technicians not arriving as promised. I gave you 5 stars for the 2 install jobs on the $20,000 I spent but I give you 1 star for the follow thru when there is an issue and we need help with warranty work. I once heard, you fix it right the first time you never have to deal with the customer again. You don't fix it, and this is the end result; me calling 20 times asking for followup, follow thru, or status checks on what's happening. Feel free to call me because I would love to go over these recorded calls and what's being promised over what the end result is. I am blown away at the incompetence of this business despite all the work that went into actually replacing the original HVAC system. Their management is a failure and their customer service manager (Sandy) cannot keep it together. In the end, this company is not worth the risk for warranty work they say they have a promise to maintain or repair. Don't fall into their trap.
Melissa B.
Jan 2022
The technician did a great job.
Roberta T.
Nov 2021
The Service provider charged 400, He would replace the whole faucet. It should be $225 they charged 3x, The job was done it went well but it was overcharged
Sailaja P.
Sep 2021
1st they told us that they will get the permit from township that was back in July. I did follow up in August customer service said that they filled permit waiting for township to respond. I did follow up with township last week they said contractor never filled permit. Now Goldmedal permit department are not responding my message.
Kevin F.
Aug 2021
AWEFUL from start to still not the end
Fred A.
Aug 2021
Very ethical, straight forward, honest, fair pricing, give discount. Very kind, put off shoes and mask on, did good job
Michelle K.
Jan 2021
went very will and great team.
Response from Gold Medal Service
"Your vote of confidence means a lot! We appreciate you taking time out of your day to share your feedback with us. Thank you for putting your trust in us with your home comfort needs. We look forward to assisting you in the future."
Diane J.
Jan 2021
Excellent work. Very professional. Very fair price. Everything was explained well.
Response from Gold Medal Service
"We're happy to have solved your plumbing problem. We appreciate you for putting your trust in us with your home comfort needs. We look forward to assisting you in the future."
Rise K.
Dec 2020
very well11
Response from Gold Medal Service
"Great! Thank you for putting your trust in us with your home comfort needs. We look forward to assisting you in the future."
Patricia D.
Dec 2020
Tom and Vinny alerted me they were on the way and they showed up at the agreed upon time. The were thorough and explained what needed to be done and how long it would take, They removed all of the old gear and left the home in clean condition. The workmanship was perfect. They were quick anc efficient and would definitely hire them again.
Response from Gold Medal Service
"We'll be sure to let Tom and Vinny know you were very pleased with the work they did. Thank you for putting your trust in us with your home comfort needs. We look forward to assisting you in the future."
Vanessa M.
Dec 2020
Great. Completed services within less than 24 hours
Response from Gold Medal Service
"We do our very best to get out to your home as quickly as possible. Thank you for putting your trust in us with your home comfort needs. We look forward to assisting you in the future."
John R.
Dec 2020
Service representative was outstanding. Would definitely use again.
Response from Gold Medal Service
"We appreciate you taking the time to share your feedback with us. Thank you for putting your trust in us with your home comfort needs. We look forward to assisting you in the future."
Dan P.
Dec 2020
great! new how to handle problem
Response from Gold Medal Service
"We're happy to help. Thank you for putting your trust in us with your home comfort needs. We'll be here for you in the future, should you need us."
Richard P.
Dec 2020
Excellent!
Response from Gold Medal Service
"Thank you for your vote of confidence! We appreciate you for putting your trust in us with your home comfort needs. We look forward to assisting you in the future."
James P.
Dec 2020
Absolute thieves!!!!!!!!
Response from Gold Medal Service
"*Update: Mr. [Member Name Removed], we are following up to learn more about your comments. Unfortunately, we weren't able to find a file in our system that matches the name or address on your profile. Please give us a call at your earliest convenience. We would like the opportunity to discuss any questions or concerns you may have. Thank you."
Josiah M.
Oct 2020
USB outlet conversion
Response from Gold Medal Service
"Mr. [Member Name Removed], thank you for calling on us for your home electrical needs. Please let us know if you have any home service questions in the future; we are always here for you. Take care."
Michael E.
Sep 2020
I would not recommend using Gold Medal for any major service. As anyone will learn from a bit of research, the pricing is not competitive. However, the salesman was knowledgeable; he is the only member of the team that I do not have a complaint about. I was convinced to go with this company based on the promise of superior and responsive service going forward. Their catchphrase is that the buyer is purchasing “peace of mind.“ Unfortunately, at the first opportunity, they proved themselves to be decidedly unresponsive. I found some elements of the installation to be questionable and contacted the company, asking to speak to a technical person. I was told that there is a certain bureaucracy; I must go back to the sales person first. I forwarded photographs at the sales person’s request, and he forwarded them to the technical people on two occasions. Still, no one ever got back to me, and it is been A month without even an acknowledgment despite follow ups. They are bureaucracy includes something called the “call connect“ system. You get texts with pre-formatted responses saying that someone will call. They never do. It is infuriating. So now I have to ask myself what I got for the $1500 or so extra that I paid beyond the typical pricing. It sure wasn’t the responsiveness that I was promised. Do yourself a favor, save that extra money.
Response from Gold Medal Service
"*Update: Mr. Eatroff, we are following up with you to ensure your concerns have been addressed to your satisfaction. Please let us know if you have any further questions or concerns. Take care."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Gold Medal Service is currently rated 3.9 overall out of 5.
Gold Medal Service accepts the following forms of payment: CreditCard
Yes, Gold Medal Service offers free project estimates.
No, Gold Medal Service does not offer eco-friendly accreditations.
No, Gold Medal Service does not offer a senior discount.
Yes, Gold Medal Service offers emergency services.
Yes, Gold Medal Service offers warranties.