Metro Factory Service

Horrible. For weeks they wouldn't return phone calls until we Threatened to sue. Notified better business bureau who said they had so many complaints Against them it was useless. They finally agreed to refund half the money. Cost us half their cost, plus the money we paid to have part repaired (unnecessary) and the oven is still not working. Can't afford new oven so we use toaster oven and microwave.
Update - 7/29/13: Oven started working by itself 2 months ago and seems to be fine. We are assumng there was a short someplace. Very glad we didn't invest in a new one. But one would have thought that the professionals would have been able to diagnose this problem. Our main problem with the company was the runaround and lies and unreturned calls that made the experience so frustrating!
I would never use them again and strongly recommend against anyone trusting them.

Refrigerator wasn't staying cold and on a Friday night tried to set up a Geek Squad appointment online for a repair service call. Earliest they could come was the following Saturday (over a week) and this was unacceptable. No one at Geek Squad 800# available on Sat or Sun for a appointment so I had to call on Monday. Isn't that special? Anyway after calling Geek Squad for a better than Saturday appt, the girl said earliest we could come out would be Friday LOL Told her still unacceptable and she said they would have to get a third party company to come out. Best Buy called with a service call with Metro Factory Service for the next day from 12-5pm and that Metro would call that evening. They did call with an even earlier service call for between 8 am and 12.
Best Buy Geek Squad couldn't come out for a week for a refrigerator service call on a 2 years old fridge that wasn't staying cold. I'm glad I took the 3 year extended warranty.  Metro Factory Service, a Best Buy 3rd party repair company came instead. Tony, the service tech showed up early and was great at explaining what the problem was. He fixed it on the spot. Clean and fast and under warranty. Just the way it should be.
I was nervous about a "third party repair" since Best Buy Geeks were "too busy" and it's first come first served. maybe they should hire more service tech people.
I had to use Metro Factory Service. I'm glad I did!

Horrible and frustrating, see above.

the stove was under warranty. it was a difficult job, they had to order a few parts. they had to come back. i request that they give me a time that i don't lose time from work. they were very nice and worked around my schedule the serviceman was very nice

IT TOOK A LONG TIME TO GET THEM TO COME. WHEN THEY WERE AT MY HOME THEY DID A GOOD QUICK JOB. I FEEL THE PRICE WAS REALLY EXPENSIVE. THEY CLEANED UP THE MESS WHEN THEY WERE FINISHED.

THEY WERE VERY PROFESSIONAL IN THEIR WORK. THEY WERE VERY PROMPT. THEY WERE VERY NICE PEOPLE AND THEY CLEANED UP WELL AFTER THEMSELVES. THEY WERE IN AND OUT QUICKLY.