MASTER GRINDING & SECURITY, LLC

I love how Master Grinding & Security is mobile 1st. That makes their pricing much more competitive. Also, they were on time and suggested changes as they went through the process!

He is prompt, local and did a good job. I will recommend and use him, again.

Chris was very accommodating as far as date and time. Very knowledgeable and helpful. He was very professional.

Chris was extremely professional - and super quick! He was actually over in 10 minutes from the first phone call(I am sure this was unusual, but was still a pleasant surprise). He was very efficient, a dream to work with and highly skilled. After sending me a bill I had inquired about the 5% Angie's list discount - he apologized and gave me a 10% discount for the error. Highly unnecessary, but certainly welcome. Would absolutely use/recommend.

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Our garage door lock literally broke in the door and we could not get into our house.  The company showed up on a Saturday within 20 minutes of my call which was amazing.  He picked the lock on my front door because the garage lock was broken within the door.  He then replaced the garage doorknob and lock.  While he was here, I asked to get all of my locks keyed the same, so he replaced a cylinder in another door as well.  Very professional, pleasant and amazingly prompt.

We just moved into a home and had to have doors rekeyed. Chris was very accommodating, showed up exactly on time, and he was pleasant, quick, and very efficient! He also took the time to show me how each of the locks worked, which was very helpful.

Since everything went well, when I asked Chris to re-key my doors a couple of years ago, I asked him again if he could do it again. He showed up on time and everything was completed to my satisfactory, just like the first time he was here.

Initial telephone contact informed us that Chris would be on vacation the upcoming week, but would contact us upon return the following week.  Just as promised, he called and set up an appointment to come out and give us an estimate.  The following day, Chris arrived right on time and inspected the two lock-sets that hadn't worked for 5 years.  He systematically repaired the "high end locks" that another locksmith had told us 5 years ago were "junk" and we should just replace them.  (These sets, at that time, cost in excess of $600 each and were about a year old.)  
Chris even looked at another interior door whose handle just never seemed to work properly.  He instructed us on how to get a replacement part that was required for this custom piece.  
Chris was quick, efficient, and very professional.  I wouldn't hesitate in recommending his service and calling again when needed!

We hired Chris to re-key all of our locks after we moved into a new home as well as fix a lock we were having difficulty with on our French doors.  Chris rearranged his schedule to accomodate mine so that I could come home from work early to meet him at our house.  He was prompt, professional, honest and very nice.  He re-keyed all the locks quickly  - in less than an hour I would estimate.  What made his service stand out was the work he completed on our back door.  After taking quite a bit of time to work on the lock he let me know that he was not going to be able to fix the lock in the door because of the way it was constructed.  He also said the lock could not be replaced and that the entire door would need to be replaced in order to fix the lock.  This lock was on a set of French door and it would be very expensive to replace them.  Instead of trying to charge me for additional work he spent additional time, lubricating the lock, working on it from every angle and trying every other option he could think of to fix it.  In the end, he realized that if we closed the door forcefully in combination with work he had done so far, we would be able to lock/unlock the door successfully.  I can't tell you what a relief it was to find another solution.  He even commented that the last thing we needed to do was replace expensive French doors after having just bought a new home.  He also did some additional work on our front door lock and that made if function much better as it would also have been very expensive to replace.   His price was more than fair for the work he did and we genuinely appreciated his honesty and integrity.  I would highly recommend him to anyone requiring locksmith services.  We plan on contracting him again to install a dead bolt on another door in our home.

They did what they said what they would do. They advised me on the best available options for locks. They showed up on time and were done with the work within a couple of days.

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Easy to find him.  Came promptly to appraise situation.  Told us how long it would take and when he would return.  Replaced broken lock on the day he said he would be there.  Even got to put his bill on the charge card - handy when you didn't expect the expense that month.

I found Chris to be extremely professional, prompt and courteous, he advised us on how to obtain warrantied (free) replacement parts directly from the manufacturer vs. charging us for them. That kind of honesty is refreshing, especially since in these days it seems like most companies would rather charge you just to make a buck . I have used this company several times and always feel safe and secure once they are finished upgrading the locks on our doors. I recently had an emergency and Chris was incredibly responsive, arrived when he said he would and saved the day! This is one company I would highly recommend to a family member or friend without hesitation. If you are looking for reliable, honest and trustworthy people to deal with, call Master Grinding.