WORK AROUND THE HOUSE LLC

"It's April 27th and I'm just now seeing this review. Angie's List used to alert me when someone placed a review of, but much has changed here since they switched to charging businesses to be here instead of homeowners.... Anyway, to respond to this . The reviewer is a landlord who asked me to look at some issues his tenants were concerned about. I arranged to meet the tenants, went through their list, and provided the landlord with a written estimate as I always so. He agreed to my terms without any questions and paid me the deposit I requested. He did NOT pay me in full. What he did do was was inform me that his tenant would be paying the balance. I would not have normally agreed to such an arrangement, but I had met the tenants and didn't have any reservations about them. The reviewer has no idea how long it should have taken to do the work I was contracted to do. Even after I explained it to him, he completely ignored the fact that the screen door that was installed on the Anderson sliding patio door I was being asked to weatherstrip was not an Anderson door. In fact, there was no indication who made the door and where I might be able to find replacement parts. After much time spent, I did ultimately locate those parts, and ordered them with the Anderson parts I needed for the sliding door. The problem between arose after he made some disparaging remarks to me via email in an obvious attempt to pressure me to finish the work. I reminded him of the effort I put forth identifying and locating the parts I needed, and told him I would get there when I received the parts and could find the time in my schedule. That apparently wasn't good enough for him and it was at that point our conversation fell apart. I finished the work when I received the parts and told him I was no longer interested in doing anything else for him. I am not a difficult person to get along with... But I am also not a person who responds well to threats and personal affront. I am comfortable with how I have dealt with this reviewer."

"I visited this customer and spent hours, literally, talking to her about the work she might want to do to her rear landing and shed. We settled on the shed work easily enough, but after I produced a detailed estimate for what we talked with the landing she immediately dismissed it and we began yet another round of endless discussions about what she MIGHT want to do - including now building a new door with a doggy door in it. In the meanwhile, my man did a beautiful job replacing the plywood and shingles on her shed and adding an additional trim piece to the front to make it look a little better, and some wood to the back to help keep rodents out from underneath. Neither of which we charged her for. At NO TIME did I have a "bad" attitude. On the contrary, I was always respectful and and as helpful and considerate as I could be. In the end, I simply could not continue to be on call to discuss hypothetical work with her any longer. I am sorry to see she is annoyed enough about that to post what she has here..."