STEVE RICH & ASSOCIATES ENVIRONMENTAL
About us
Additional contact Steve Rich, Tracey O'Connell.
Business highlights
Emergency services offered
28 years of experience
Services we offer
Tank test, and remediate soils and groundwater, install a new heating oil tank, remove a heating oil tank
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.811 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 55% | ||
| 18% | ||
| 0% | ||
| 9% | ||
| 18% |
Showing 1-11 of 11 reviews
Tracy C.
Apr 2023
Professionalism at its finest!!! Glen at Steve Rich is truly amazing. I have nothing but great things to say about everyone there! From the sales force, to billing, to the removal crews! You ALL truly made my tank removal experience so easy! I thank you all from the bottom of my heart!!!!!
Evelyn M.
May 2018
STEVE (OWNER) JUST CALLED TO THREATEN AND INTIMIDATE ME! TOLD ME HE IS TAKING MY HOME AWAY FROM ME. CALLED ME STUPID AND HE CALLS ME LITTLE DOLLY GIRL...I GUESS BECAUSE I AM A WOMAN HE FEELS HE CAN THREATEN ME. do not use this company they did a terrible job did a lot of damages and did not care to fix it damage neighbors grass drove the machines through their driveway without permission told me that it will cost $1,295.00 they cut the tank without fully seen it and then after the cut told me that i have a larger tank so hit me with another $700.00 up charge. this company needs to be investigated. they charged me over $2,000.00 and left me with a big mess. everything they said they will do and fix they did not do they even left the valve in the basement without removing it something that i believe by law they suppose to remove. said they will set the fence back in (and they did not). they knew there was a 1,000 gallon tank from the beginning because they brought enough dirt to cover it. (caught) my next complaint i'm making will be to the bbb, ftc and attorney general of nj
Response from STEVE RICH & ASSOCIATES ENVIRONMENTAL
"Every part of the contract was completed. all work was completed as per the contract. Sadly, i encourage bad reviews when my crew does not do a proper job or we do not uphold our agreement. over 20,000 clients in New Jersey and still going strong and work is mainly based on referrals. The pictures she put up on the website are correct. The customer wanted the CHEAPEST PRICE possible. we have options for restoration as well, the customer stated "i'm not spending any more money, let my buyer worry about it." Because everything she stated is false, we are in process of a lawsuit. It is sad, but she did not mention that everything that was done was as per her request and our agreement."
Jim G.
Feb 2017
Excellent, no issues on the tank, which certainly was beyond the control of the firm, a very responsive firm that completed the work, including the entire paperwork necessary for the sale of the property within a two week period. Very efficient and professional.
Barbara S.
Jul 2016
Absolutely the worst homeowner experience ever. Original estimate was about $5,000 and ended up costing well over $12,000. There was a small area requiring remediation. In the two trips they made, which took about two months to complete, they completely destroyed the lawn. Made almost no attempt to clean up or replace anything. Based on a recommendation from a realtor, we hired them, completely against our usual careful checking of sources. In addition, they reported a check had not been received, when it had already been deposited. Note that Sterling did a very similar job in one day, in the same area for $2700, as reviewed on Angie's list. Definitely a very hard lesson on how not to choose a provider.
Response from STEVE RICH & ASSOCIATES ENVIRONMENTAL
"sadly, the customer had the tank previously abandoned and filled with sand. upon inspection, the city inspector failed the tank because the tank had holes in it. The soil samples were over the cleanup criteria requiring extensive remediation. The realtor was happy that we did the job timely after the soils samples failed and met the deadlines. The bottom line is we are professional, 20 years in business and we give upfront pricing. customers think because someone did an abandonment 20 year prior, that we are the ones [Member Information Removed] fault when the state requires more work due to the leak not being found earlier."
Inna Z.
Apr 2016
We needed an underground oil storage tank removed to complete the sale of our home. Mike the salesman answered all our questions, Cheryl in the office took care of all the paperwork, and the crew removing the oil tank were top-notch guys. We also had Steve-Rich re-pave the section of the driveway that was disturbed.
Emilio B.
Mar 2016
unknown
R S.
Mar 2015
tank was properly closed 30 years ago, but rules change.
now its best to pull it out.
tank came out ok, but holes in bottom, so had to test soil. Some samples said to be tainted, so re-test those same samples. This time came out clean. Additional cost, but relieved in end not to require more extensive remediation
Susan F.
Feb 2015
Turned the tank was 1,000 gallons so the price went up some, but everything worked out, and I'd hire them again.
Christopher R.
Jan 2015
They contractors were ontime and were professional. The only problem was PSEG didn't make out the gas line correctly outside and while excavating they almost hit a gas line. The areas was restored to good condition when the work was complete and you can't tell that a tank was removed.
Qiang M.
Oct 2013
The services Steve&rich provided were terrible. They removed the water tank from our backyard and did water remediation for us. It was a multi-step project as they needed to drill a well and pump water out for 3 times. They were late for almost every step which caused a huge delay for getting the No Further Action Letter from the government. They started the work in March and finished the whole process in September. In addition, they filled the hole where the tank was with lots of little rocks and left the rocks everywhere on the ground in our backyard, we called the office, they refused to do the clean up. They removed our fence to get the truck in and they never put it back. The owner was very rude on the phone when we asked for solutions. Won't recommend this firm to anyone.
Response from STEVE RICH & ASSOCIATES ENVIRONMENTAL
"FALSE REVIEW The person who wrote this review was not our client and never has been. The work was contracted through the Realtor and owner who was out of the country. The owner was given options and asked for other options to keep cost down. The agreed with the scope of work and for a basic plan to get the project completed. we were paid in full and to the owners and realtors satisfaction. The so called delays in getting the work completed are due to the timing of acquiring permits through teh New Jersey Department of Environmental protection to install a well near wetlands. There are also mandatory waiting periods between pumping and sampling which the buyer who wrote this did not understand. Our proposal stated, fence etc to be replaced by others. The excavation was to be filled with stone, as per NJDEP requirements. Owner did not request to have site restored with Topsoil. we will gladly complete other work that was offered if we are compensated as per agreement."
Michael P.
May 2013
They were very straightforward and they did the service in time. They were very good. The cost was on the high side but we got a very good service. So we are happy with them.
Licensing
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FAQ
STEVE RICH & ASSOCIATES ENVIRONMENTAL is currently rated 3.8 overall out of 5.
STEVE RICH & ASSOCIATES ENVIRONMENTAL accepts the following forms of payment: CreditCard
Yes, STEVE RICH & ASSOCIATES ENVIRONMENTAL offers free project estimates.
No, STEVE RICH & ASSOCIATES ENVIRONMENTAL does not offer eco-friendly accreditations.
No, STEVE RICH & ASSOCIATES ENVIRONMENTAL does not offer a senior discount.
Yes, STEVE RICH & ASSOCIATES ENVIRONMENTAL offers emergency services.
No, STEVE RICH & ASSOCIATES ENVIRONMENTAL does not offer warranties.