Quality 1st Basement Systems logoApproved Pro
Approved Pro

Quality 1st Basement Systems

Basement Waterproofing, Wells and Pumps, Foundation Repair,

About us

Quality 1st Basement Systems has been helping homeowners improve their homes for over 20 years. We have currently helped over 6,000 homeowners with All Things Basementy by designing effective solutions for their home’s needs. Whether our homeowners are interested in waterproofing a wet basement, fixing cracked foundation walls, insulating their crawl spaces, finishing their basements with mold-resistant materials, and raising concrete slabs, we can help! We’re currently the largest waterproofing company serving both residential and commercial clients in the tri-state area and are continuing to grow. As a member of the internationally renowned Basement Systems, Inc. network and Foundation Supportworks, Inc. network, we have global resources, but provide local service! The Basement Systems network thoroughly trains our employees at the Basement Systems, Inc. corporate headquarters in CT. Our hard work and dedication to our customers have earned us an A+ rating with the Better Business Bureau and several Super Service Awards from Angie’s List. We service most of New Jersey, all 5 boroughs of New York City and certain parts of Pennsylvania. Thousands of homeowners have experienced the Quality 1st Basement Systems difference. We invite you to do your homework and check out our credentials and compare. Put our experience and integrity to work protecting your investment. Our reputation exceeds all others because of our culture of WOW customer service.

Business highlights

Emergency services offered
39 years of experience

Services we offer

Basement Waterproofing and Basement Finishing, Foundation Repair, Crawl Space Encapsulation and Insulation, Bilco door replacement, Sump pumps, Dehumidifiers, French drains, Concrete leveling, Vapor barriers for the crawl space and basement, Crawl Space Encapsulation, Insulated wall panels, Flooring, Sub floor matting, Bowing & cracked basement wall repair, Sagging floor repair, Helical & push piers, Support jacks, Humidity & mold control, Concrete leveling, Concrete Raising, Wall Stabilization

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Senior Discount

5%

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.5289 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
7%
3
5%
2
2%
1
6%

Filter reviews by service

Showing 1-25 of 289 reviews
Hector R.
Dec 2023
5.0
Concrete Repair
Yes, I recommend this pro
$2,800
Everything went smoothly

Christian C.
Mar 2023
1.0
Basement Waterproofing
$7,200
YOU HAVE BEEN WARNED!!! Dishonest company. One of the sales pitch points was that they don't subcontract the work, so apparently they have thieves on the payroll. I’m so disappointed in them for literally stealing from me. The crew installed a french drain in my basement on 3/3/23. I wasn’t understanding why the basically new sump pump that was working before they came wasn’t working after they left. I started to review pics and realized they literally stole my like new sump pump & put an old inoperable one in its place. I’m so disgusted and haven’t been able to sleep because I’m so upset about being stolen from by this company. I paid them cash for this job and its not like it was a little amount of money. For them to turn around and steal from me is unfathomable. To make matters worse I gave the whole crew a cash tip!! BEWARE THEY ARE OVERRATED & LITERALLY ARE THIEVES!!!!

Carmen T.
Dec 2022
5.0
Window Service
Yes, I recommend this pro
Couldn't have asked for a better crew Daniel Morales and his crew were very professional and got the job done with a smile. Ana and Joe Mancini we're always available to help and answer questions. We got a great egress window quickly and easy. Thank.

Stephen B.
Jul 2022
1.0
Basement Waterproofing
$6,500
Digging under my basement floor to install the WaterGuard system, Quality 1st unleashed the foul odors of VOCs and sewage which now fill up my basement and my home at different times of the day. Buyer Beware when installing Quality 1st's WaterGuard system under your basement floor.

Nadia F.
Mar 2022
5.0
Basement Waterproofing, Wells and Pumps + 3 more
Yes, I recommend this pro
Couldn’t have asked for a better crew from the start with Steven Roland to Mario who came out with his crew to do the job. They were great. Amazing They knew exactly what they were doing never stopped a minute and at the end of the day they left our basement spotless. They were just Amazing. Steven came out for an estimate from that day I knew I was in good hands. Steven explained everything what they were going to do from start to finish and Mario took the time out to explain it exactly step by step that he was going to do. My husband and I were very happy and pleased and for my mom who sees everything she was so happy. For my mom to be happy you know they did a great job. They all kept there word, what they said that they were going to do they did it and more. I would definitely recommend them to anyone. GREAT JOB TO STEVE ROLAND, MARIO AND CREW.

Frances M.
Mar 2022
5.0
Basement Waterproofing
Yes, I recommend this pro
All the workers that came to our house have all been just wonderful. They've been polite, confident and they're very good.

Raquel O.
Sep 2021
5.0
Wells and Pumps, Auto Service
Yes, I recommend this pro
Simply the best. 5 stars

Laura M.
Aug 2021
1.0
Concrete Leveling, Auto Service
We waited 2 months for our work to be completed after giving them a $525 deposit and assured this would be a simple job. The workers were site on 6/30 for several hours, but they were unable to complete the job. The porch steps barely moved and are visibly not level. The contract stated the the steps would be lifted and leveled. I was assured that the work could be completed by bringing in equipment and lifting the steps to insert the foam product. However, this did not come to fruition. Instead, I was offered a refund, not by my original payment method (credit card), but by check. Unfortunately, to make the situation more complicated, dried and hardened foam is stuck to my existing railing. Although I have made multiple requests to clean this up, my requests have been completely ignored. I was promised a call by Bill Paterno, who I have been in regular communications with and who has conducted himself with the utmost professionalism, from Kyle Ward, but he has not attempted to contact me. I would have appreciated if my railings would have been cleaned, but as it stands, the foam is hardened and their is permanent damage. Although I asked for help just to have this addressed, no one has contacted me.
Response from Quality 1st Basement Systems

"Hi there, thank [Member Information Removed] for your feedback. Looking into our system we do have confirmation that your project was cancelled and [Member Information Removed] did receive [Member Information Removed] full refund as well. We do apologize we were not able to perform any work at your home. - Q1 Team"


Joe S.
Jun 2021
5.0
Basement Waterproofing, Wells and Pumps
Yes, I recommend this pro
$2,700
Problems were found and were fixed

John L.
Jun 2021
5.0
Basement Waterproofing, Auto Service
Yes, I recommend this pro
Very well. We have used Quality First in the past for other projects and have always been satisfied with the quality of their work.

Mike J.
Jun 2021
5.0
Foundation Repair, Auto Service
Yes, I recommend this pro
$157
Very good , issues were minimal.

William S.
Jun 2021
5.0
Auto Service
Yes, I recommend this pro
$10,000
I’ve had it for a few years and never had a problem basement is nice and dry highly recommend.

Kenneth W.
Jun 2021
5.0
Auto Service
Yes, I recommend this pro
$200
good service. likeable technician

Lori D.
Jun 2021
5.0
Basement Waterproofing, Auto Service
Yes, I recommend this pro
I used this company first to install a dehumidifier and then a sump pump. Prices were reasonable and payment plan option available. My basement is now fully waterproof. The excellent customer service is polite and responds in a reasonable time. Awesome company!!!

Satish D.
Jun 2021
5.0
Basement Waterproofing, Auto Service
Yes, I recommend this pro
Annual maintenance services were performed to the satisfaction

Joe B.
Jun 2021
5.0
Basement Waterproofing
Yes, I recommend this pro
Great job!

Debra M.
Jun 2021
5.0
Basement Waterproofing, Auto Service
Yes, I recommend this pro
$8,500
No problems.

Rob D.
Jun 2021
5.0
Basement Waterproofing, Auto Service
Yes, I recommend this pro
$15,000
It went well. We have not had water in our basement since. However, it is CONSTANTLY being pumped out.

Elaine F.
Jun 2021
4.0
Concrete Leveling, Auto Service
Yes, I recommend this pro
$1,800
Professional, punctual, work done as expected, great customer service, office team attentive—but pricey.

Anthony A.
Jun 2021
5.0
Foundation Repair, Auto Service
Yes, I recommend this pro
$6,000
great, every person I dealt with was excellent. from the phone staff, salesman, workers all great at what they do

Pamela W.
Jun 2021
5.0
Wells and Pumps, Auto Service
Yes, I recommend this pro
Excellent. Tech explained how it worked (never had one before) and recommended a back up battery in case of power failure during a storm. I feel very comfortable that my basement will stay dry!

Raquel O.
Jun 2021
5.0
Basement Waterproofing, Auto Service
Yes, I recommend this pro
Excellent company. Superb service. Exceptional customer service.

Peter T.
Jun 2021
5.0
Wells and Pumps
Yes, I recommend this pro
Very Good Great Job

Anthony R.
Jun 2021
5.0
Basement Waterproofing, Auto Service
Yes, I recommend this pro
Excellent service, arrived when scheduled and quickly replaced with newer unit.

Jean S.
Jun 2021
5.0
Auto Service
Yes, I recommend this pro
Well and quick and neat and ckwan
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Showing 1-25 of 289

Licensing

Insured

Licensed*

Trade License Number

NJ 13VH01833300

Trade License Locale

NJ

Trade License Authority

New Jersey Division Of Consumer Affairs

Trade License Expiration

03/31/2024

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Quality 1st Basement Systems is currently rated 4.5 overall out of 5.
Monday: 8:00 AM - 5:00 PM Tuesday: 8:00 AM - 5:00 PM Wednesday: 8:00 AM - 5:00 PM Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 5:00 PM Saturday: Closed Sunday: Closed
Quality 1st Basement Systems accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, Quality 1st Basement Systems offers free project estimates.
Yes, Quality 1st Basement Systems offers eco-friendly accreditations.
No, Quality 1st Basement Systems does not offer a senior discount.
Yes, Quality 1st Basement Systems offers emergency services.
Yes, Quality 1st Basement Systems offers warranties.
Quality 1st Basement Systems offers the following services: Basement Waterproofing and Basement Finishing, Foundation Repair, Crawl Space Encapsulation and Insulation, Bilco door replacement, Sump pumps, Dehumidifiers, French drains, Concrete leveling, Vapor barriers for the crawl space and basement, Crawl Space Encapsulation, Insulated wall panels, Flooring, Sub floor matting, Bowing & cracked basement wall repair, Sagging floor repair, Helical & push piers, Support jacks, Humidity & mold control, Concrete leveling, Concrete Raising, Wall Stabilization

Contact Information

359 RT-35, Cliffwood, NJ 07721

Service Hours

Sunday:Closed
Monday:8:00 AM - 5:00 PM
Tuesday:8:00 AM - 5:00 PM
Wednesday:8:00 AM - 5:00 PM
Thursday:8:00 AM - 5:00 PM
Friday:8:00 AM - 5:00 PM
Saturday:Closed
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