CRT Mechanical Inc

Repair technician was prompt in coming out to assess the problem, getting the needed part ordered, and replacing the fan motor. We were also able to take advantage of a 10% Senior Discount.

Chris was prompt and persistent to figure out what was wrong. My original company that installed my system was not as thorough or knowledgeable as Chris. Its very stressful especially since my system is only 7 years old, Chris gave me peace of mind, plus my house feels so nice and cool!

It went smoothly as it was promised

Fast, honest and competent........went out of his way to make sure everything was done right.

Chris responded promptly on a cold Saturday night when we suddenly had no heat. He was unable to repair everything on that first night but made sure we were set up with space heaters. He returned early the following morning with the necessary parts as promised and had us running within an hour. He made recommendations for some regular maintenance to avoid the same issue in the future, and he called the following day to ensure everything was still working well. We are very satisfied!

Perfect, prompt, quick, finished as a new customer before our current HVAC company could even get out to assess.

Heater stopped working on Thanksgiving. CRT Mechanical called me back first thing on Friday morning and came out right away to fix it. Chris was able to trouble shoot the problem and even though he didn't have the part he needed, he called around to find a place that was open and had the part. He drove to go get and came back right away to finish the job. Great job by Chris, we really appreciated it.

I told him how hot the house was and he came out on a Sunday night about one hour after I called him. Super nice guy and very professional. I was happy with the price and no extra charge for the Sunday night service. I would use him again and recommend him to anyone.

They were able to switch out our oil heating system with a gas furnace, condenser and evaporator coil including new piping from the meter and PVC venting outside in one day. Showed me how to work the new thermostat, how to go about registering the new furnace on-line and even sent us an energy rebate form that we were eligible for. Price for everything was $11,280. Not only were they very professional but very nice as well. I would definitely use them again in the future and highly recommend them.

The first floor heater was working (i.e. blowing the air) but stopped blowing hot air through the vents. So I called them and fixed an appointment for the next day. So I would say their technician's availability is good. (I called couple of other places before calling CRT, they also had an appointment available for the next day). I was given the first two hour time slot of the day and I was hoping since it's the start of the day the tech will come right in the first hour. They came just 20 minutes before the end of 2 hour window. I cannot complain about that as they did show up with the time window. Work wise, two people came in. They were professional and friendly. They looked at the heater switched it off and turned it back on and it started worked. That's it. He said there's probably dirt on the heat sensor because of which it wasn't igniting. So he took it out and cleaned it with a $20 dollar bill. :) and that's it. Since it was just that and the guys were there I asked him if he could check the heater for second floor too. Second floor heater was working fine. He did the same thing for other heater and it's heat sensor too. Plus there was a leak in two joints of the heater's exhaust pipe which they fixed with silicon. Price wise, their upfront charge of $89 to come in to your house was higher than others. I did use their $10 off of service coupon from Angie's list. For the work they did they charged $80 more. Honestly, I feel that was way more than I was expecting. May be that's what they charge for such work but I felt that was high for the amount of work done. Plus, when I asked him about the second floor heater I was expecting the tech will tell me before-hand that it will cost extra. I am, now, guessing it's extra because on the invoice he mentioned of cleaning two heat sensors. He did not say a word about costing extra money if he works on the other heater. Again, maybe that's their style of work. Another point, I was told at the time of getting the appointment that they will come in and look at the issue and before starting their work they will tell me the cost of the fix. That did not happen. Not that I would not have continued with them...I was already paying them to come in so would have done with them. Otherwise would have ended up paying other company to come in first and then fix. My point here is, their practice and their working is different. At the end I was feeling a bit foolish to not try it on my own before calling anybody even though it came to my mind. I guess I was a bit uncomfortable/scared to do it. Learnt the lesson hard way. I was thinking of getting a service contract done with them but now I don't feel comfortable. I in fact told the guys that I am interested in it. So I was hoping they will price it properly to a prospective long term customer. Well, me being in a service business, I was hoping for it. I would have done it. Perhaps they indeed priced it accordingly but I found it higher. :)

Chris came out to complete routine maintenance on my oil furnace. He was prompt, arriving early in the hour window I was given. He was professional and explained to me the maintenance items he was completing as he went which was great considering I am new to oil heat. He asked about the availability of gas for my house and explained that a propane furnace could be installed and later retrofitted for natural gas if it became available. I appreciate that he didn't in any way try to push me into a new furnace but presented it as information for me if I ever want or need to replace my oil furnace. I definitely plan on calling them again for routine maintenance or if I have any problems.

Service Provider Repaired in 4 hours and replaced the valves. Installed an air tank. The Service Provider did a wonderful job.

Prompt service

I didn't like them at all. The guy was very nice, it wasn't a problem with the guy. He said eventually I would need a new unit, but he was more interested in selling me a new unit. I tried to explain to him that I was a widow on social security and wasn't ready yet. I tried to tell him I needed it fixed now. He took the panel apart and said there was nothing wrong. He said it would probably last me until the end of summer. I asked if I could run it like this, he heard it working, and just told me to call them back if I had a problem.
He left on Friday and by Saturday night I lost it completely. It was a real hot week and I was concerned for my dog. I called everywhere trying to buy window units. I finally ended up ordering three units online and it came on a Tuesday. Thank God I had a small window unit upstairs for me and my dog.
The problem wasn't fixed. I have a large home and a new unit would've cost me $6,000.00 or $7000.00. I just hope this doesn't effect my heat when I turn it on. I will never call them again.
Again, he was nice and very professional, but more interested in selling me a new unit then fixing the problem. He wasn't mean, but I kept telling him no and that I didn't want his boss to come out and talk to me. about buying a new unit.
I was really shocked and was happy that they came out right away, within two hours of my call. The service call price was only around $89.00, but he didn't do anything. I just don't trust them now. I will never call them again.

Of course our air conditioning stopped working on the hottest day of the year. We called CRT Mechanical and Chris came out the same day to see what the problem was. Turned out to be the condenser fan motor. He had the part needed on the truck and was able to get it back up and running.

Timely, performed all services as described,professional and friendly service!

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Replaced heater and Central AC. They were always very courteous and professional. Always wiped their feet, etc. AC unit needs to be charged in Spring when warmer so will write back with that update as well as in a week as we are to enter some cold temps and interested to see how new heater performs. Lisa D

I called CRT Mechanical after my indoor blowing fan stopped working. Left message with answering service and got a call from Chris Thomas who was able to schedule quickly according to my schedule. He arrived promptly at the scheduled time and very quickly determined the issue. He didn't have the part with but very quickly sourced the part.  I had to go to work and he arranged how to do the repair on his own so I could get to work.  I appreciate his knowledge and accommodation to get the job done quickly and properly with as little impact to my schedule. I would (and have) recommended this company to my friends and neighbors! A

I called CRT at 700am and the answering service answered my call and took a message. Within 30 minutes I received a phone call back and an appt was set up for 830 am to come out and look at my air conditioner which wasn't working. The company was prompt actually early addressed the problems wrong with my unit outside and even looked inside at the intake etc. All my options were given to me and the best option was to purchase a new unit since my unit was already 11 years old. The work was done in a timely manner finished by 530 that same day from start to finish. I would recommend this company to anyone and will continue to use them to service my new air conditioner and heater. Thank you

Chris was quick to respond on Monday morning when our old unit was laboring hard and not blowing cool air.  He arrived  as promised on time Tuesday morning with another worker.  They worked quickly and efficiently removing the unit, installing the new one, and cleaning up and hauling away any scrap.  Tuesday was the AC installation, and Wednesday was the furnace installation.
I thought the knowledge he had guided me in a good purchase decision, and the price was fair.
I would recommend CRT Mechanical to anyone in a heartbeat.
Thanks Chris!

Excellent service would highly recommend to anyone. We called at 9am on a Saturday and was back up and running by 12:30.

it went great.  On Wednesday i knew i had a problem.  the internet helped me troubleshoot a few things, but then i was in home
depot considering buying a $100 ohm tester.  They didn't have these jumpovers i "should" be testing, they didn't have the 3 AMP fuse i kept blowing, and at this point i was still shooting in the dark.  I (metephorically) slapped myself in the head and realized I was just getting in deep.  I id the smart thing a called in a professional.  This is my 3rd time using CRT (for three different things) and I couldn't be happier.  I called the office around 10 am and Chris was able to make it to my
house about 3ish.  Great response time considering it is the first hot day of the year and there must be a lot of people who are realizing their ac isn't working.  Because I had done some initial troubleshooting, Iexplained to Chris exactly what I was able to determine.  Now most contractors would pretty much blow off the moron homeowner who doesn?t know what the heck he?s talking about.  Chris listened to what I had done and found and immediately went the next step to figure out exactly what the problem was.  Literally 5 minutes later he was done.  I had cold air pumping through my sweltering house.  JOY!

On 5/30/2013, I called for service because no refrigerant, no cooling on the air conditioning.  Danny "found a leak on the shrader valve, replaced parts, charged system 3 lbs. refrigerant"  Cost $568.17.  My 5 year Warranty on this system was set to expire on 8/2014.  Claimed not covered by warranty.

On  6/9/2014, same problem.  Danny again added refrigerant and I paid for another "diagnosis", cost $241.82.  Danny also noted on the service order that " need to find out if under warranty, called Harding - they will call me back".

On 6/26/2014, I again called because my air conditioning was not working.  again no refrigerant.  Joe "reclaimed all refrigerant, removed defective valves.   Charged system to prior subcooling.  System running to manufacturers design."  Cost $1571.83.  I called Chris to complain about the charge in view of the fact that this was the same problem that I had one year ago and the problem was not fixed. Claimed not covered by warranty but agreed to reduce the price to $911.64 because of what I had just spent for repairs 2 weeks ago and the previous year.  My warranty expired in 8/2014.

6/1/2015,  I called again, same problem.  Danny did another leak search and "diagnosis" and found no refrigerant and indicated that the system needed a new "coil" and unfortunately my warranty expired in 8/2014.  Cost of service $297.46.  Cost to replace coil and refrigerant:  $1868.22!  I informed Danny that I did not think that I owed anything because of my previous service calls and the fact that this should have been diagnosed either in 2013 or 2014 when the system was under warranty.  I requested that Chris call me to discuss this matter.  I left an additional message the following day and never received a call back. 

I had the provider come out for a 20 point AC inspection.  The first technician that was sent was a complete disaster.  He left his wrench onsite, the electrical outside box open, didn't put the side panel on correctly, left blue cap nuts all over the place and didn't really explain what he did.  I called Chris the owner a day after to let him know how disappointed I was in the service especially after spending $400.  Chris came out the next day and made the situation right.  He walked my wife through all of the checks and explained reasons why our AC was so low on Freon and he apologized for the previous tech.  I think he made an original grade of an F down to a B.  I might use them again but specifically ask for Chris.