SEASONAL WORLD

We are not thrilled with Seasonal World.  The price was an issue and they were overpriced when it was repair work. They would do stuff when they were closing and opening the pool and we wouldn't know. They didn’t tell us to change the fans in the filter. We didn’t even know they took the clorinator off. Responsive was a pain. They were never available for any, it was like days and days. It’s close to our house, If I had to in an emergency I would use them again but probably not.

Everything went very well. They were very professional and helped me solve my problem without overcharging me. I appreciate the fact that they did the right thing for me. When you call a guy and he helps you over the phone without coming out to collect the fee first, I appreciate that.

They were fantastic, they bring portfolios, and a slide show of what they are doing and how they do it. I thought their quote was really high. The quote didn't include the brick around the pool or anything, it was just for the pool. That was extra, but they didn't know how much extra, until they put the pool in. They came on time, the salesman was very presentable and clean cut. He came with a presentation, sat down, asked us what we wanted, showed us everything that they had to offer, and it was a great presentation. He took the time and there was no problem.

They were good and very courteous. They were just phenomenal. The types of pool they offered stood out to me. He was on time. I called him. He came out the next day.

Being a pool owner for 8 years and having to go through the opening process was always a nightmare for me. Our cover was NOT good as we live in a heavily wooded area. When the pool was first opened, it was a disaster from all the tree and spring debris. It took us A MONTH to get it completely clear and weeks before it was even swimmable. I spent so much money on chemicals trying get rid of all the algae the trees left. This was the first year opened my pool, and the water was not green, It was just a little cloudy but was swimmable within less than 24 hours. I got a pool cover from Seasonal World at the end of last season to help this issue. And thankfully it did.  I love this new safety cover. Made my pool opening such a much easier process. Thank you Seasonal World for a great recommendation and great install.

During the initial sale of the pool "dream", I was told the project manager would be on site every day during the installation. That was the first lie. The project manager was only seen twice during the month and a half that it took to install the pool. The construction manager appeared to have an attitude every time I contacted the office. I even received a smart comment that the company's installers do not work 9-5. On that particular instance, the installer never showed up. This occurred 3 times during the installation of my pool, installers did not show up and no one called to inform me. When I was expected to have something done at a particular time, it had to be done on time. Seasonal World does what they want when they want. The Seasonal World installers treated my yard like a construction site. Installers left trash in my yard to blow around, cigarette butts were thrown where ever, large chunks of their concrete and bricks were left for me to dispose of. I would not hire Seasonal World to do any work on my pool nor would I recommend them to anyone.

I called Seasonal world and asked to have someone come out and look at the wrinkles and tell me what could be done and the lady told me that there was a charge of $130.00 to make an appointment to have someone to look at the pool and that the side corner that had pulled away was not covered and would be an extra charge. I explained that I would just like a supervisor to look at the pool and tell me what could be done she again said if I wanted someone to look at the pool I had to give her my credit card number and pay $130.00.  When I insisted I wanted to speak to her supervisor she hung up
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When I called for the service department to come out to my houses I was given a date and a time.  I was very clear that I needed the pool up running for my party on Sunday. (This was Thursday.)  So the guy shows up on Friday, looks at my pool and tells me he is just there to check out the job and see what "the other guy" is going to need.  He claimed that he didn't have the chemicals on his truck and that he had come from a large job that ran over expected time. therefore he would not have time to do my job today.  He proceeded to spend about 2 minutes showing me how the filter worked, and then another 25 minutes telling me how good he was at his job among other issues discussed...  Before leaving, he assured me "the other guy" would be coming out tomorrow. And in the meantime I should go to the store and buy more chemicals....
When no one showed up on Friday I called the office to see what happened, I was told that the guy came out Thursday and that was all the "service" I was supposed to get.  I explained that other than the two minute system overview, I didn't get any service. I was then told that it was my fault that iI never received any service because I never filled out and sent back their paperwork.  ( I would have been happy to give it to the guy had he asked for it.  Or had anyone told me it was mandatory before receiving service.) They already had my credit card info, so it's not like they weren't going to get paid.  I went on to remind the young lady that I needed someone out on Saturday to do the job they had promised to do on Thursday.  At that point I was told that they had no one available to come out to my house that day and that if I didn't like it I could "go some where else for my service."  
I sent Seasonal World an email explaining my problem and to date have not heard anything back.  All they had to do is provide the service they promised, given me a good reason as to why they couldn't, or politely tell me that they couldn't do my service.  It's the fact that the scheduler got so rude that upsets me the most.  (I was not rude to her even though they left me in a bad spot and didn't seem to care.) To make matters worse, the fact that no one in the office thought my issues were serious enough to follow up makes me wonder if they care at all about how their employees treat their customers.

fPerfect! Incredible! Flawless! Cannot be happier or have wished for any better service.