RIN ROBYN POOLS

Besides being way overpriced versus the competition, this is not my issue. That said they did absolutely nothing more then the other pool company I use does for twice the price. I contacted them last year after my closing from another local company to discuss leak detection. I spoke and emailed with the service manager "Ed" and we set up a plan. I was to have them open the pool very early, which was completed in March so they would have a jump on the leak detection process. I missed that the opening does not include removing the cover. This was an additional charge. So what is their definition of an opening? It was always included with the other vendor. Oh well lesson learned. A week later the technician arrived with a helper to begin the leak detection process. Part of was disconnecting the manifold between the 5 input lines/pump and pressure testing 4 of them. Upon reconnecting the manifold for some reason he used channel locks on a fitting clearly labelled "Hand Tighten Only". This caused the fitting to crack and he spent the next hour repairing this damage. (I saw all this happen) Of course I was charged for this time even though there was no issue until they cranked down on the coupling. Clearly during all the work around the pump they knocked around the unused and disconnected Polaris pipe which subsequently caused a new leak at a 90 degree elbow. Since Rin Robin was new to me I did document the pump house via a video with the pump running prior to this visit..Just in case, so I have a pre visit video and post visit video of the pump house with the pump running. No leaks versus numerous leaks post the service. Then he removed two fittings at the output manifold for some reason as the other two are hard glued and there was no reason whatsoever to undo these. Again pulled out the channel lock pliers to tighten these couplings. He determined he would need to modify this area to allow for the manifold to be disconnected so the individual lines can be pressure tested and said they would send an estimate. I was fine with this. Subsequently these also leaked when the pump ran. After many contacts asking them to come back and correct these newly created issues the technician finally stopped by. At one point they were requesting a credit card number for the new service visit, TO CORRECT THE LEAKS THEY CREATED!!!! I said absolutely not. Again he pulled out the channel lock pliers and snugged up the two pressure side fittings, both labelled "Hand Tighten Only". Incidentally the correct repair would have been simply to replace the old "O" rings and hand tighten the couplings. He also took pictures of the leak at the 90 degree union and stated although it is a quick-simple repair, he would need permission from the owner before he could repair it. He felt it would take about 10 minutes. Subsequently two weeks after this visit i sent an email looking for an update. I was met with a return email stating that they no longer wanted to pursue this job or my business. Clearly they do NOT stand behind the work. OK fine, I do not want to use Rin Robin either, but what about the repair of the new leak they caused??? Stay far away from this company.

The Rin Robyn team has done a terrific job building and maintaining our pool.

Everything was perfect and no complaints. They came when I call.

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They closed it and did it in time. They did a very good job. They were nice enough to do everything on time and it was a good experience. They provide good services.

The owners of Rin Robyn Pools, husband and wife, came out and they were very nice. I think they have a kind of a reputation for doing higher end types of pools and more of a full service. A type of company that does the pool, the landscaping, and a lot of architectural type of things. Their quote was the highest one of the three companies that I got estimates from. But I don't really know for sure is if they were the highest quote generally, or if it was because they were using materials that are of better quality. I didn't really get down to that level of detail. The experience overall was good. They both came out and spend some time with us during the day. Actually, they were the only ones that had followed up with us. After a period of time wait of like six months later, I got an email or two from Rin Robyn Pools asking how things were going and what our decision was. And they were asking for feedback on whether or not there was something with the quote which they could have done better. That was something really good; I appreciated that.