Reissmann Plumbing & Heating Inc

Neat and professional job. Explained in detail how the work was to be accomplished. Would recommend highly.

Reissman was successful in cutting two copper pipes and removing my water heater, but they overcharged me by a lot. The dispatcher (Judy) told me that she had to send two people because the job required two people to carry my water heater down the stairs. However, when it came time to carry the water heater out, one person strapped it to a hand cart and rolled it out on his own. Clearly, they made up an excuse to bill me for a second person. The second person stood around for an hour and watched while the work was being done. I kept track of the time and the job took a little less than an hour but they decided to bill me for two people at 1.5 hours. I would have been ok with one guy for 1.5 hours ($180) or maybe even two guys for one hour ($240) but billing me for two guys for 1.5 hours ($360) is triple what I should have paid for labor ($120). I should also add that I had new ball valves installed recently. When they cut out the water heater, they also cut out and replaced a perfectly good ball valve. And then, they charged me for the extra valve. Clearly, they have worked on their routine for fleecing consumers. I had them remove my old water heater prior to doing some repairs, but I will not use them to re-install my new water heater. I tried to settle this dispute through the BBB, but Reissmann never responded to the request for information from the BBB. Clearly, they know they are wrong.

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Outside facet fixed good job

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