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HIGH QUALITY CARPET CLEANING
Acoustic Ceiling Tiles - Install, Carpets or Rugs - Clean at Home, Water Removal Recovery Service,
About us
Our residential and commercial carpet cleaning services include state-of-the-art fresh water truck mounted steam cleaning, and, at no charge, stain guard, deodorizing, spot removal and furniture moved
Business highlights
Emergency services offered
30 years of experience
Services we offer
Carpet, Professional Floor Damage Restoration, Upholstery & Oriental Rug Cleaning. High Quality Carpet Cleaning LLC. is certified by the highly regarded Institute of Inspection Cleaning and Restoration, carpet cleaning, services residential and commercial carpet cleaning., tile & grout cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8146 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 7% | ||
| 3% | ||
| 1% | ||
| 1% |
Showing 1-25 of 146 reviews
Susan L.
Aug 2018
Did a great job and moved any light furniture
MICHAEL O.
Jun 2018
It went very well. Jacqueline was accommodating with the schedule. I was looking to have this done on Saturday of Memorial Day weekend. A number of other businesses were not available, but High Quality was. The technician Tony was right on time and did a great job. He also answered some questions I had regarding some buckling of the carpet and how to resolve that. I plan to schedule some additional work with in the future to take care of that issue.
Response from HIGH QUALITY CARPET CLEANING
"It was our pleasure working with you, and we look forward to it in the future! Thank you for choosing High Quality, we really appreciate your kind words. Enjoy the summer, Respectfully, Jacquelyn"
Tom S.
Jun 2018
Great work happy with service.
Marie-Amelie G.
May 2018
High Quality Pro Services did an exceptional job cleaning my mattress! My nephews had had several "accidents" while staying over, and I was worried my tempurpedic mattress was ruined. After a short visit from High Quality, it's now good as new. Their technician was prompt, worked quickly, and answered all of my questions. It was very easy to schedule an appointment with them and they even followed up to make sure everything had gone well. I would recommend them to everyone.
Response from HIGH QUALITY CARPET CLEANING
"I am so glad to hear about the tempurpedic! Thank you for allowing us the opportunity to create another cleaner home environment in our community. We really appreciate it! Thank you for your review, Sincerely, Jacquelyn"
Belinda C.
Jan 2018
It was easy to make an appointment. I had purchased a Big Deal. The two person team arrived on-time. They were very knowledgeable and pleasant to have in the house. Everything was explained in advance and there was no attempt at up-selling (which I can't stand). We had 3 large area rugs to be cleaned. Most of the furniture had been moved in advance. The team was very good about moving the dinng room table, sofas, buffet, and hutch. Even though we had these items were on furniture glides, the team was very careful with moving the furniture. They were very thorough and efficient in cleaning the carpets. The carpets looked great when they finished. I reminded the team to please wipe up any excess water on hardwood floors and they did (this always happens, do not take this as a negative on their work). I have seen comments in a few reviews that the rugs were very wet after the cleaning. This was not my experience. I think there was a little more moisture as compared to when I used another provider, to be honest. However, it was not a problem and the rugs dried in the normal time frame I expected and was as quoted. The only reason I gave a B on professionalism is that the team does not wear booties either before, during or after cleaning. It's not a reflection on them - the business should provide them. It didn't affect the cleaning the first time as they worked back to front and at the end had to stand on the front porch to finalize the transaction after they finished. I had them come back two weeks later to clean the rugs upstairs and again they did a fantastic job. Again, no booties so they tracked in dirt on one of my rugs downstairs, which to their credit they pointed out and cleaned. To the owner of the business, please invest in the booties. Doing so would provide a more professional appearance and reduces additional work for the team. I would also recommend calling the customer a day or so after the service to make sure everything went well. Bottom line: I am very happy, they did an excellent job both times, I will be hiring them again and do recommend them.
Allen G.
Dec 2017
Carpet looked great after stretching and cleaning.
Response from HIGH QUALITY CARPET CLEANING
"SOOO happy to hear it! Respectfully, Jacquelyn"
Julie N.
Nov 2017
High Quality Carpets is the best service I've ever used. With pets, kids and all that comes with life, they make my house beautiful and clean again, and the rugs aren't drenched and wet like I've experienced with other providers. This is my third time I've used High Quality and love them. I've had them clean all the rugs in my house, even my couches. They are amazing!
Alice H.
Nov 2017
Jacquelyn was very helpful setting everything up. She called me and changed the time to an hour earlier which was fine. Tony arrived on time and went right to work. Not only did they do a really good job, but, when the sofa was moved away from the wall he vacuumed behind for me. He also helped me set the mattress on the bed. I've used Angie's list over the years and have never been disappointed with any service. I would highly recommend High Quality Carpet.
Response from HIGH QUALITY CARPET CLEANING
"Thank you, thank you ! Our sincere pleasure to work with our community and create cleaner homes and happy faces?"
Margaret R.
Oct 2017
I will let you know after they have come. It will be in the near future.
Margaret R.
Oct 2017
Carpets were wet for 3-4 days. After they dried stains came back.
Response from HIGH QUALITY CARPET CLEANING
"Good Morning: SOOO sorry too hear this. We hold a satisfaction guarantee on all of our services and our team would be happy to remedy the situation. Please call our office at your convenience. Respectfully, HQ Team"
Constance L.
Sep 2017
Large room was a little wet.... but we got it dry within 24 hrs so no issues. Otherwise they did a great job with no chemical odors, actually very fresh smelling.
Response from HIGH QUALITY CARPET CLEANING
"Hello: Thank you for your response! A room that needs a heavier cleaning will be slightly wet to ensure that all the heavy traffic and spots can come out! SO glad it worked out great! Respectfully, Jacquelyn"
Anthony M.
Sep 2017
They did a fantastic job.
Response from HIGH QUALITY CARPET CLEANING
"Our customers in Randolph are also FANTASTIC! Thank you for allowing us the ability to create another cleaner and happier home. We really appreciate it! Jacquelyn High Quality Team Super Service Award 2015 and 2016"
Barbara G.
Sep 2017
Excellent, very communicative!
Response from HIGH QUALITY CARPET CLEANING
"Thank you for your kind words, and the time you took to write about us! We look forward to seeing you again!"
Wendy P.
Sep 2017
Very well, provider took extra time to make everything look great!
Response from HIGH QUALITY CARPET CLEANING
"We feel blessed to have had the opportunity to create another cleaner, happier home in our community! Thank you, we really appreciate it! Jacquelyn HQ Team"
Julie N.
Aug 2017
Amazing, as always. Have used High Quality once before, and will never go back to Stanley Steemer or any other competitor. They do a great job, and things aren't soaked. They are friendly responsive and so wonderful. So grateful to have found them!
Charles S.
Aug 2017
Work was done exactly as promised. Very efficient and professional. I plan to use this vendor to install new carpet in the Fall.
Response from HIGH QUALITY CARPET CLEANING
"Thank you for your review! We look forward to hearing from you for your installation! It is our pleasure to help our community create cleaner, happier homes. Thanks again, Jacquelyn HQ Team"
Jeff H.
Jul 2017
I am very, very happy. The carpet looks great. My expectations were that anything would be an improvement. We had a lot of spots and stains in the diningroom. I was unable to get them out with stain remover and my hoover steam cleaner. All of the stains came up!! I can't believe it! Kicking myself for not doing it sooner!!
Response from HIGH QUALITY CARPET CLEANING
"We thank you so much for your review and for the pleasure of creating another cleaner home space in our community! We feel that cleaner carpets lead to being happier and more productive in your home! Thanks again! Respectfully, HQ Team Jacquelyn"
Anita M.
Jul 2017
They came and did a great job. My carpets never looked so great, even my neighbor commented on them.
Response from HIGH QUALITY CARPET CLEANING
"Thank you for being a wonderful customer! We really appreciate your amazing review and honor the opportunity to help your carpets look and feel great. Thank you! Respectfully, Jacquelyn HQ Team"
PAT G.
Jun 2017
They did a good job EXCEPT they didn't move the sectional out of the way and do beneath it.
Response from HIGH QUALITY CARPET CLEANING
"We are very surprised to see this review SO LONG after the service was performed as our dedicated and certified team will only go over and beyond the norm for our customers. We have a satisfaction guarantee on our work, or we come back with no questions asked! Our policy is a no charge on moving furniture for residential jobs, and we will always ask first (on a room to room basis) as some customers may not be in favor of some pieces being moved. Our priority is to do the best job possible based on the needs of our customers. We are very disappointed as this is not protocol for our team!"
Chris L.
Jun 2017
Very well, the technician arrived on time and explained the process. I was very happy with the copleted job.
Response from HIGH QUALITY CARPET CLEANING
"So glad it went well! Thank you so much for your review. Jacquelyn HQ Team"
Shivani K.
May 2017
We had to call them twice, as the first time the stairwell to the basement did not get cleaned properly. All other areas did. They were excellent in their response and assured me they would re attempt cleaning the stairs next time they are in the area and do not like an unhappy customer. The staff both times was very courteous and good. They know what they are doing. I was very afraid that that once here, like others have in the past, would say sorry will charge you more as your area is more than what we cover. They did no such thing and stuck to their word. Excellent company to deal with.
Response from HIGH QUALITY CARPET CLEANING
"We are very happy that the stairs turned out great! Sometimes an area will need a second run of cleaning for a variety of reasons, and that is why we offer a satisfaction guarantee on all of our work! Thank you for being a pleasure to work with, and for letting us create another cleaner, happier home in your community. We really appreciate it! Respectfully,, Jacquelyn HQ Team A+"
Robert G.
May 2017
Very good experience and would highly recommend them to anyone.
Response from HIGH QUALITY CARPET CLEANING
"Thank you for your review! We really appreciate it! Respectfully, Jacquelyn HQ TEam A+"
William J.
May 2017
Took advantage of Angie's special price package plus added a chair. Happy with pleasant serviceman and quality of work plus cleanup.
Response from HIGH QUALITY CARPET CLEANING
"We are so very grateful to have had the pleasure to create another happier home in our community. Thank you for the review! Respectfully, Jacquelyn HQ Team A+"
Neville G.
May 2017
They did an excellent job. I would highly recommend them.
Response from HIGH QUALITY CARPET CLEANING
"Thank you for customers like YOU that help us create happier, healthier, and more productive environments in our community! Respectfully, Jacquelyn"
Calvin L.
Apr 2017
The job was well done. Shortly I bought the service, I got call to schedule for an appointment. Two guys came as schedule. It took them approximately two and half hour to finish the job. Everything was done professionally. They wore shoe covers to protect your floor. A machine which the suction pipe connected to was huge and sitting inside their company van. They explained to me what I'd need to know.
Response from HIGH QUALITY CARPET CLEANING
"Great to hear they wore their shoe covers! we are so appreciative for customers like YOU that allow us to create cleaner and happier homes across our community! Thank you! Respectfully, Jacquelyn HQ Team A+"
Licensing
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FAQ
HIGH QUALITY CARPET CLEANING is currently rated 4.8 overall out of 5.
HIGH QUALITY CARPET CLEANING accepts the following forms of payment: CreditCard
Yes, HIGH QUALITY CARPET CLEANING offers free project estimates.
No, HIGH QUALITY CARPET CLEANING does not offer eco-friendly accreditations.
No, HIGH QUALITY CARPET CLEANING does not offer a senior discount.
Yes, HIGH QUALITY CARPET CLEANING offers emergency services.
No, HIGH QUALITY CARPET CLEANING does not offer warranties.