HARTY BROS CARPET & VINYL INC

unknown

The product is lovely. The installation was poor and the customer service even worse than poor. Despite our contract stating that all existing layers of flooring would be removed in the applicable areas before the new flooring was installed, the installer subsequently  advised us that because the old vinyl tiles were applied with a tar like adhesive, it would be preferable to leave those tiles in place and install the new flooring over them. His rationale, as explained to us, was that we would be tracking tar throughout the house if we removed the old vinyl tiles. We accepted his suggestion based on what he said was 30 years' of experience in flooring installation.

This approach, however, left us with floors that are uneven in height with adjoining rooms and more problematic than that, with a front door that now scrapes across the new flooring. That condition did not exist before the installation of the new floor.  Our front door is not very old and worked perfectly before the installation of this flooring. 

When we expressed our concern regarding the poor fit of the new floor under the front door, the installer removed some of the old vinyl tiles near the door and re-installed the new flooring there. It did not, however, remedy the problem. He said there was nothing more that he could do and left us with the recommendation that we consult a contractor for advice. We did that, as we were having other work done in the house at that time. The contractor shaved down some of the weather stripping under the door but that too did not solve the problem. The only solution would be to raise the door, which is a major and costly job, or replace the door, which we never intended to do and likewise will be costly.

At our request, the retailer returned to our house on 12/01/2014 to assess the situation. He said that he and the installer would come back together and work on a remedy. He said that he would call me the next week to set up a mutually agreeable time to do this work. It is now January 8th of a new year, over one month later, and I have heard nothing from this retailer

I went into the Harty Bros store one weekend. The main salesperson wasn't there that day so I spoke to an installer who was covering the store.  He was very nice and knowledgeable about the carpeting but didn't explain everything about what was included in the pricing.  Dean, the store salesman, contacted me the next day and we set an appointment to meet and get an estimate. Dean was polite and professional and was able to explain clearly the differences between the grades of carpeting and what would be included in the price.   We hadn't purchased wall to wall carpeting in a number of years so we were surprised to know that moving furniture and taking out the old carpeting wasn't included in the price.
After pricing carpeting in other stores, we came to find that Harty Bros was, at the very least, competitive with the others and we liked that Dean came back to us with a way to save a little money after his initial estimate.  The work to replace the carpeting was done in about 7 hours and the two installers put everything back the way it was and did a great job with the installation.

Installer had difficulty moving very heavy refrigerator so he could install flooring below it, but he would not give up and somehow managed to complete the task to our total satisfaction. Product was a bit pricey, however installer deserves an A+ for all his hard and excellent work. We are very pleased with final result.

See above.

They are a great company. The installation and salesman were all excellent. The cleanup of the work site was also excellent. I will definitely use them again and I would recommend them to other people.