Pella Window and Door

We bought a number of windows from Pella, and have a contractor to install them. The Cherry Hill office handled the purchase and the sales person Dave Madonna came out with the contractor to measure the sizes. Little did he know that the Historic Commission of Philadelphia would take almost two years and much information to approve, event though the windows were used for historic purposes. Dave stuck with us like a champion. He even came out to help unload the truck, since we are elderly. Our son has also installed Pella during a renovation of his house in the suburbs. Good job Pella ! --- Steve C.

We had issues with the time it took to complete the project, mostly due to the delivery of the entry door and window, not to our
specifications. Much of this involved the relationship between the contractor and the window/door provider (Pella), and each
blaming the other for the problem.
Here was the problems with the door and window in the front of the house. First, we went with Pella because they were the only company that made the entry door and window with mini-blinds between the glass. That is what we wanted. In addition to the contractor researching who made these, I also did. And, I could only find Pella making these windows. 
We signed the contract early May 2015 with the contractor. They ordered and installed the door and window. Everything was completed in November 2015. Based on what was told to us in the beginning project should have taken about 6 weeks: 3-4 weeks for the door, sidelight, and window to be made, and a week or so for installation. 
So, why such a long time to completion:. First, it took Pella almost 2 months to complete the window and door. The contractor (Executive Builders) installed the entry door and window, then we noticed two problems: First, the door with sidelight we cream colored, not white which we had asked for. We then found out when a Pella sub-cntractor came out several weeks later, that the door and sidelight were only primed, not finished with white paint. 
The other problem had to do with the Window. The window was tinted with green (argon), which we did not ask for.
A few weeks later a rep from Pella came out. He agreed to replace the window with clear glass, which took another 4 weeks.
The contractor and Pella each blamed each other. The Executive Rep said he ordered white for the door and sidelight and clear glass for the window. The Pella Rep said the Executive Builders' rep ordered unfinished for the door and sidelight. In all honesty, I can't see why the Executive Rep would order an unfinished door, as they would have to paint the door and sidelight (which they did), therefore, more work for them. As a result, I tend to believe the Executive Builders Rep that it was Pella's fault. But, I really don't know for sure.
In addition to all the time this small job took (6-7 months), we were not happy that Pella would not give us a new entry door as well as a new window. The reason being that the factory finish is spray painted, and our door and sidelight ended up being brush painted. So, if you look hard you can see the brush marks. 
Another factor in the time it took to complete the project was each company blaming the other for not returning calls and emails on a timely basis. 
I asked Pella for a refund, and we got a $100.00 refund, not much considering the cost of the door and window. We got a small refund from the contractor also.
In addition to all the frustration above, one of the things that upset me the most was each company blaming the other for the problems. The the people that were due the truth about who did what were us.

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Nobody should use them. They were horrible. They started the work in March and it is still not finished. They are supposed to be here tomorrow. They have to keep coming out because they can't get it right. We ordered the custom door in March and we knew that it would take a while for it to be made. When they were ready in May it was the wrong door and we went back and forth because they said it wasn't the wrong door. Finally I had to call the headquarters in Iowa and it turned out they were not custom doors, they were just standard doors that we could have gotten at a local home improvement store. They finally ordered the new ones and they were put in the end of August but all the trim was wrong. We are still dealing with the wrong trim. They were not professional. The product is decent but dealing with the company and getting it done properly was the problem. They don’t stand behind their work. I would not use them in the future and I don’t recommend that anybody else use them.