Mercedes Benz Of Cherry Hill

.

I was there last year.  I have to go in in a couple of weeks.  I had no issues with them other than they didn't have a part in stock.  Down here they don't seem to have the customer service like they do in Jersey. 

unknown

unknown

Excellent.

I myself took the electrical system apart as directed and step by step searched for the short................found it in the overhead visor lights. Now my radio, cassette player and interior lights work. Cherry Hill dealers sent me in the right direction.

I took car to Pep Boys on Rt. 70 in Cherry Hill. The power steering pump was also diagnosed as the problem. They quoted a much lower price. Spoke to a friend who is familiar with MB. He asked not to be identified for obvious reasons. He came to my house, checked out the car, told me the fix is to replace a rubber gasket adjacent to the pump. The gasket costs $0.75, which he brought with and installed it.It cost me $20 for his time etc. That totally solved the prolem. Almost four months have gone by, not a trace of power steering fluid on the driveway, nor the need to add fluid to the pump. The original pump remains in the car.
As a means of conformation, the car is available for inspection. You can also contact Steve, the service manager of that Pep Boys location.
In addition, I've had some cronic problems with my vehiicle an MB 2002 S430 while the car was still under warranty. They usually returned the car unfixed, stating that the mechanic could not observe the symtom that I bought it in for. One of many problems still exists. The transmission intermittently makes a wied grinding sound and doesn't shift properly. I became frustrated with them and just persevered with the problem. At that time, I was runniing two businesses and little time to persue this. At this point in time I am 76 years old with a muriad of medical problems with a car that has over 108,000 miles. Like talking to the Western Wall.

Issues we encountered with the body shop facility:

1- Customer service was horrible. Initially they said they would call to let us know what the damage was. A week later I decided to call since they hadn't called yet. Someone told me he was too busy, it was only cosmetic damage and someone would call us when they had a better idea. This kind of communication, or lack of it, has been constant with this facility. Even the manager there wouldn't return our calls. We had to escalate the issue to the manager's manager.

2- They failed to do the inspection right. They forgot to inspect the interior of the car, missing important damage. For 3 weeks in a row we asked them to inspect the car interior. Our request was ignored. When finally, after 3 weeks of us asking, the performed the inspection they saw additional damage to the car. The additional damage required to order parts that were backordered, which took another month. If they inspected the interior of the car at the same time as the exterior, as they should, we would have had our car much earlier.

3- The car was dropped off on July 10th. Today is September 5th and they still have it. It's taking months for them to repair what they call cosmetic damage.

4 - They haven't taken ownership of their mistakes and they keep blaming other causes to the reasons the car is taking 2 months to be repaired. Some of these excuses are: People are on vacation (for 2 months?), this car is not popular, there are not enough out there so the parts are difficult to obtain (this is a GL-450, VERY popular car), it was a very difficult repair to do (initially they said it is just cosmetic?), the paperwork is complicated, etc.

5 - Unprofessional employees and behavior. The manager at the facility did not help, did not return our calls, did not listen to our concerns or try to speed up the process once she realized it was their mistake, which she acknowledged. At some point she would not even answer the phone anymore and had another employee to return our calls, if they returned them.

They were excellent. They give good service. He is always good, no problems.

work was performed as expected

They follow Mercedes Benz rules and procedures. I like that. They are very professional, work by appointment and I don't have to wait to get done. They continually troubleshoot for problems so I stay out of trouble that way.