Floor Coverings International Cherry Hill
About us
Floor Coverings International proudly serves homes and businesses throughout South Jersey & Bucks County PA. We provide an innovative and efficient approach to designing, buying, and installing the flooring products that our clients rely upon. We stock a vast array of flooring in our warehouse as well. We are a full service "one-stop" company. We will provide and install your flooring. We do not install materials purchased elsewhere because when you purchase from us, we not only back the manufacturers warranty, but we guarantee our installation! We do not offer repair services.
Business highlights
Services we offer
Ful Service Sales & Installation - Carpet, Laminate & Hardwood Floors, Luxury Vinyl
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 14% | ||
| 0% | ||
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| 0% |
They arrived when they said they would be there and the installer was a very nice gentleman. I was a little surprised that there was only one person sent, but I was told that he was one of the more experienced guys. At the doorways I wanted the wood to transition smoothly without using a transitional molding being the floor were of the same thickness and he was able to do that. I had conveyed this to the salesman and I don't think that was passed onto the installer doing the job. It's a modular home, and where the units are connected there's a slight offset. I wanted them to level it that prior to installing. My wife and I both were disappointed. It didn?t have to be perfect, but slight enough to not be easily noticed to the naked eye. You can feel the ridge and see it as well, but we can live with that. They were way understaffed for a 1200 sq. ft. flooring installation. Even though it was in the contract for them to remove old carpet and furniture I hired a friend to help me remove the carpet, padding, etc. and strip the floors completely. I wanted to be certain all the staples and nail pops would be taken care of. We also transported the 30 boxes of flooring to the second level. The floor delivery only provided drop off at 1st level. I was glad I did that because it would have been too much for the one installer. The quality of installation was poor. It?s been 3 months and quite a few planks has moved, opening gaps. Instead of lifting the detached heating registers and install flooring to the wall the planks were pressed against the register preventing me from raised and attaching back at their previous position. This was after I had pointed out that the new flooring needs to go against the wall, at least enough were to allow expansion. On the first day he started the floor a full plank from the wall and his reason was that the hot water base board's cover would hide that area. I explained that it wouldn't in this case. Even if that wasn?t the case I purchased enough flooring to cover the floor completely and would expect it all to be covered. I believe he was more interested in speed than quality. I know if it was sufficiently staffed for the amount of work the finished product would have been better. He was rushing near the end. He was tire and it was getting late. They did quote us 2 days of work and I feel like that would be expected with a 3 man crew, but not 1. The second day he was rushing to finish and evidently not securing the planks as well as they should have been. He had to go back to a couple of places to make minor adjustments. The worker was polite and on time. He did question whether an area I pointed out was contracted. I assured him it was. That should have been in his paperwork and it was an obvious quality determent installation point if installed any other way. From a people stand point my overall experience with the company would be an A until the actual install. The install is a C or less. Very disappointed from an installation stand point.
Brought all samples to the house. Did not have to go out to shop.
Came on date promised, on time.
Removed all furniture from the kitchen, nothing damaged. All put back when done.
Removed all old flooring and removed it from the property.
All workmen polite. Started work when they got here and worked steadily until job all done.
Very satisfied with the results.
When the original hard wood we chose turned out to be on back order, the sales associate came out to our house the next day with replacement options and helped us pick something else that was similar. He also didn't charge us any extra even though the replacement was a slight upcharge.
In addition the installers showed up on time and worked hard the whole way through. They did a beautiful job and completed the install in one day as promised.
They moved our furniture and worked through some challenging detail conditions in the room they did for us.
I can't vouch for whether his pricing is good, because frankly I didn't do any price comparisons.
I can now say from experience that Brett stands by his work. In fact, at this point I think he went out of way to make sure he resolved things satisfactorily. To me, that is a very important quality to look for in your search for a contractor.
I would definitely recommend FCI / Brett Ostroff and will continue to use his company for flooring needs.
"Member I have contacted you several times to respond to your issue and to the comments that you are trashing me all over the Internet and random times. That floor was installed over two years ago at this point. I told you we would repair the issues and you did not call me back. In fact we've been to your own home within the month to service your carpet and you or your wife did not mention anything about this topic. You fail to mention we have done several jobs together without a problem prior to that and you have no problem using our free flooring tune up service we offer all our customers. You enjoy going on websites at random times and posting your negative feedback. Six months ago you did the same thing on google. Interestingly enough you trashed another flooring company on the same day. Moisture tests were done before and during installation and read normal. The flooring was acclimated properly. I called you several times an if you would have gotten back to me i would have been able to explain to you that manufacturers of solid strand woven bamboo are no longer warranting glue down installations. Not to say we wouldn't come out and correct your issues the best we can since we stand behind our work. What i am saying is, the method of installation used at your moms house, which was recommended by the manufacturers 2 plus years ago is no longer recommended today. You know why? Because you are not the only person to experience this issue. The problem is not anything we did wrong. Its a problem with the product itself and the way we were told it could be installed. If you wish to continue this conversation, please call me at my office to discuss and stop slandering me in public forums when it's not necessary. If we are such horrible people, why do you continue to use our services? As far as your letter, I don't know anything about it and i was not contacted by my corporate offices about it. Allow me to give you the correct address. 137 Eayrestown Road, Suite D, Southampton NJ 08088. Please feel free to call me to resolve your issues. I would be more than happy to do so. Sincerely Brett Ostroff knowledgable flooring professional and proud owner of Floor Coverings International"
The carpet is still beautiful! It hasn't stretched or worn and the seams are still invisible. I would totally recommend FCI of Cherry Hill (Floor Coverings International of Cherry Hill) to anyone who needs any kind of flooring. They also installed vinyl for me a few years ago which I was also very pleased with.
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