Floor Coverings International Cherry Hill

  They arrived when they said they would be there and the installer was a very nice gentleman. I was a little surprised that there was only one person sent, but I was told that he was one of the more experienced guys. At the doorways I wanted the wood to transition smoothly without using a transitional molding being the floor were of the same thickness and he was able to do that. I had conveyed this to the salesman and I don't think that was passed onto the installer doing the job. It's a modular home, and where the units are connected there's a slight offset. I wanted them to level it that prior to installing. My wife and I both were disappointed. It didn?t have to be perfect, but slight enough to not be easily noticed to the naked eye.  You can feel the ridge and see it as well, but we can live with that. They were way understaffed for a 1200 sq. ft. flooring installation. Even though it was in the contract for them to remove old carpet and furniture I hired a friend to help me remove the carpet, padding, etc. and strip the floors completely. I wanted to be certain all the staples and nail pops would be taken care of.  We also transported the 30 boxes of flooring to the second level.  The floor delivery only provided drop off at 1st level.  I was glad I did that because it would have been too much for the one installer. The quality of installation was poor. It?s been 3 months and quite a few planks has moved, opening gaps.  Instead of lifting the detached heating registers and install flooring to the wall the planks were pressed against the register preventing me from raised and attaching back at their previous position.  This was after I had pointed out that the new flooring needs to go against the wall, at least enough were to allow expansion.  On the first day he started the floor a full plank from the wall and his reason was that the hot water base board's cover would hide that area.  I explained that it wouldn't in this case.  Even if that wasn?t the case I purchased enough flooring to cover the floor completely and would expect it all to be covered.  I believe he was more interested in speed than quality.  I know if it was sufficiently staffed for the amount of work the finished product would have been better. He was rushing near the end.  He was tire and it was getting late.  They did quote us 2 days of work and I feel like that would be expected with a 3 man crew, but not 1.  The second day he was rushing to finish and evidently not securing the planks as well as they should have been. He had to go back to a couple of places to make minor adjustments. The worker was polite and on time. He did question whether an area I pointed out was contracted. I assured him it was.  That should have been in his paperwork and it was an obvious quality determent installation point if installed any other way.  From a people stand point my overall experience with the company would be an A until the actual install.  The install is a C or less. Very disappointed from an installation stand point.