Best Drapery & Design Inc

"[member name removed] was wonderful to work with. We are not sure why [member name removed] would give us such a low grade. This was a rush order and we had thought everything went through process very nicely. [member name removed] Cornices were delivered and installed a day earlier than promised. The Cornices looked beautiful in her home. We will contact [member name removed] to see how everything is going for her. We will ask [member name removed]why she gave us such low grading on her post. What ever we can do to please our customers. As the administrator and owner of Best Drapery and Design Inc. I have a passion to provide excellent service and quality products to our clients. If there is any problem what so we will respond to it in the customers best interest."

"Thank you [member name removed]. It was a pleasure working with you and we love clients who are open to thinking outside the box with color and pattern. We had fun working with you as well which always making the design process more enjoyable. We look forward to working with you on the next project. Thank so much! Kim"

"The D grade is not warranted under any circumstance. This was a appointment where a ladder was needed to access the sky light window. The client was called in advance to let her know the job would require two men Certified Hunter Douglas Dealers would be arriving at her home within a reasonable time of the scheduled event. Our installer arrived first and our Designer followed about 20 minutes later. Our professionals measured the various windows and guided the client along with suggestions for different options for each area. There was no yawning what so ever as described by the client. Products were selected and options given for motorization and different fabric selections. There was a estimate emailed within 48 hours with details outlining the project with the options suggested. We called the client following up on the estimate several times leaving voice mail messages with no response from the client. Our company provides 8 to 16 estimates a week to our many customers. We put much time and effort into each and every project and treat our customers with care. There would be no reason to neglect sending an estimate to this client. Especially with the effort and time involved with 2 employees on the project. Obviously this lady never returned our calls or made effort to contact us by phone like she originally did. This complaint is not a valid complaint. [member name removed] is welcome to call and request a copy of her estimate or speak directly to the owner of the company. We apologize for any inconvenience. Thank you for the opportunity to have earned your business. Good day."