APLC - Associated Property Loss Consultants

My home owners insurance denied my claim so Associated Property Loss Consultants contacted me and guaranteed me that they could get me a payment from my Home owners insurance company to get my roof fixed. I signed the contract with them which I have a copy. And I received a letter from my insurance company saying they sent out a check on December 6,2017 made out to APLC and Eloise Sanders. I have Power of attorney over Eloise. The check is for $8,495! APLC was supposed to only collect 15% of the total. The owner of the company and the person that handles my claim name is Barry Malem but my caller ID says Barry Jones. I had been reaching out and Barry has been giving me the run around saying the check hasn't cleared and he's been sick etc. he even went so far as to tell me that the mail was delayed due to the holidays then saying it snowed and now they won't even answer from my phone number. I spoke with my home owners insurance accounting department today (January 12,2018) and they told me not only did the check Clear on December 12,2017 but also they forged my signature as POA on the check as well! Now there is no way I could've signed because we are in Alabama! This APLC company is a scam! They received a check for $8,495 to get our roof fixed and they won't give us our money! They keep telling us that the mortgage company hasn't cleared the check etc! I can't believe they would do this to people especially since it's freezing cold and we need our roof fixed!