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All Marble Granite & Tile Imports Inc

Founded 1976 • With Angi since December 2010

4.7

(5) Verified Reviews

Business Details

Phone Number

Address

932 Marlton Pike

Cherry Hill, NJ 08002

Description

All marble granite & Tile has been servicing the Tristate area for over 35 years. We travel the world to select the finest materials for your home. Hand pick you granite or marble slab from our impressive inventory. We offer our customers quality materials at a reasonable price. Our services and products are unmatched in the industry....

Verified Reviews

A few reviews for this pro...
5.0

06/01/2013


Sigmund T.

Everything was as expected. We have seen countertops in other homes that were higher grades than ours but we like ours better. Getting samples to take home were no problem. The selection is huge, almost overwhelming. The people in the office were very helpful and the installers were very careful .

Description of Work
Installed granite countertop and sink. Looks beautiful .

Category countertops, marble & granite

5.0

10/29/2012


S Andrew S.

When the granite counter top for the kitchen was installed, the installers were confused about the faucet. The faucet was included and they had one on the truck to install. This was only a minor problem and it was quickly fixed with a telephone call to the office. The second vanity top was installed one week after the kitchen granite was installed. I am very pleased with the quality and professionalism.

Description of Work
All Marble and Granite is the granite supplier used by Matteo Family Kitchens and Bath. They have a large selection of granite, marble and tile too. All Marble can out after my kitchen cabinets were installed and measured and built the template for the kitchen, vanity and half wall. The second vanity was not delivered so they could not construct the template for the vanity. I received a telephone call about when they would install the granite. They were on time and the installation went well. I am very pleased with the work and the granite I selected. Once you select the type or grade of granite you have to visit the shop and yard in Camden NJ to select the block of granite. After you select the block you then visit to select where on the block you place the template is placed before the granite or stone is cut. At this time you select the delivery date. They also drill the holes for the faucet in the stone. They also seal the granite and you purchase cleaner, sealer and polish to maintain the warranty.

Category countertops, marble & granite

2.0

07/31/2011


Hyun S.

I went to the fabrication location in Camden, not the Marlton Pike store. They were unorganized (my paperwork was misplaced with another client's) and lack of professionalism. There was a discrepant in pricing (the contract's fine print vs. the sales person's price) but they refused to correct the price. Instead the person got rude and very defensive. I was turned off by this and backed out of the deal after putting the deposit down. Also, the business hours are not very convenient for people who work full time. The quality of work could have been good but I would never know because I didn't want to go that far. Update: I just wanted to correct what the store said in response to my original review. Telling their side of story to defend the business is one thing but distorting the truth is another matter. Everybody makes mistakes and people should do their best to correct them in professional and civil manner. I wish they were honest. Unless the person was having a brain spasm and couldn't remember what she did. I did not walk away from this place because I didn't like the terms of the deal, I walked away because of how they handled an issue. The reason I am spending time to write this update is that I want more businesses that are professional, honest, and easier to deal with. That's why we have Angie's List. Here are my points: 1. $200 for additional trip issue - the woman I dealt with told me it was $250. But when I read the contract's fine prints, it said $200. So I asked her about the discrepancy. Oddly, she got very defensive and rude. I think she was embarrassed but didn't want to admit that she made a mistake. She told me the paperwork was not updated. But she couldn't find any paperwork that said $250. She then crossed out $200 on my contract and wrote $250. Later, I called the owner of the store to ask about this incident- he told me he was going to investigate and call me back but I never heard back from him. This was the reason I walked the away from these people. If she had apologized then, they would have had my business and better grade on Angie's List. Also, I found another granite place that doesn't charge for additional visits. My job didn't require any additional visits anyway. I don't know why ALL Granite thought it did. 2. The upgrading of the faucet issue - I tried to negotiate to upgrade at no extra charge but they told me and quot;no.and quot; So I accepted it and moved on to put the deposit down. If this was important enough for me to get real upset then I would have walked away right then without putting the deposit down. 3. The store hours - I meant the store hours to and quot;review the template.and quot; They only does template reviewing in certain hours a day. Not during the lunch hours, before 3 or 4 pm, I forget exactly but it was a small window of time and people have to take time off from work to make the appointment. Also, there are other granite businesses in our area that open 7 days a week and until 9 pm, which is much more convenient. They mention they have the Showroom location in Marlton Pike but the warehouse want to deal with you directly and they tell you to come to the warehouse - It's as they are separate businesses. It was confusing to me. 4. I did not routinely show up at the store afterhours. I only did that once by accident thinking the store was open. Nonetheless I was appreciative of the fact that they let me in and talked to me but they didn't have to do that, I could've have come back another time. Why they accuse me of showing up repeatedly? I think they were out of things to say about me. Overall, this was pretty annoying experience and just know that there are better places out there to get your granite installed.

Description of Work
Stone selection, quote, contract workup for kitchen granite countertop. Didn't go through the installation process.

Category marble & granite

Service Provider Response

This customer was referred to our company by a contractor, the customer indicated to us that she did not want to go thru her contractor, she wanted to deal direct with us. We explained to the customer that we do not work that way and that we protect our wholesale customers, and that if she were to purchase direct she would pay retail prices. Customer was shown our special promo, $1999.00 for level one colors, the offer stipulates that the job be under 50 sf. and a stock 18 ga sink and faucet were part of the promo. After customer paid 50 % deposit via credit card, customer indicated that they wanted to upgrade the stock faucet to an expensive high end Grohe faucet that we have in stock. They also indicated that they wanted additional work done that would required multiple trips to the home, we explained to the client that the promo price was based off of a single brand of sink and faucet and two trips to the home, one for template and one for install. Any additional trips required would be an additional $200.00. The customer got upset that we would not waive the trip charge or upgrade their faucet for free. Customer requested their deposit back, we processed the refund immediately. Our warehouse hours of operation are Monday thru Friday 9- 5 pm. And Saturday 9 – 3 pm. Our Showroom in Cherry Hill has evening hours on Wed till 7pm. We are always happy to help customers at any time and regularly end up closing our doors well after 5pm. If customer has special requirements, they could always set up an appointment. Bottom line is this customer routinely showed up as we were closing, our staff stayed to accommodate them as needed.
2.0

04/22/2011


John P.

I had to back out and not use them due to bad behavior, pricing and tactics. They appear to be disorganized and rely a lot on referrals from local companies. If your contractor sends you here or you are told to use them by a middle man please stay far away. Your pocketbook will not suffer loss that way and t\you will not be treated like a child. When they state customers are referred by contractors that's true. However I wish they would disclose their financial arrangement for referrals, both contractor and ALL Marble Albanian Granite. The dealer refers the customer and ALL Marble ALbanian Granite sets their price, they have nothing to do with the dealer as they replied. Just a blatant boldface and quot;fabriication.and quot; The dealer does nothing but encourage you to use fabriactors they get deals with or have an arrangement. Shop around and do not shop here. They lost their help and these operators are trying to do everything on the fly. It's like you are the foreigner in your country. Buyer beware. Actually pay more somewhere else, you'll feel better too. Buy the 50 square ft deals if you have that little or can get it down that low (surface ares), pay for better edges (not here though, try Renaissance or the South Philly guys).

Description of Work
None, cancelled after dealing with the rude and beligerent con men. Bait and switch tactics, price gouging. Very inconsistent and negligent as they appear to be ill prepared to work with a CUSTOMER. They apparently get referrals from local businesses and reward those businesses. The customer gets caught paying the bill and gets treated like a sucker. I did attend the yard without telling them I was referred by one of their dealers (being paid cash for referring, can you say "finders fee" or "kickback"). The prices are all over the place and the grades change. If I had it to do over I would go with the lowest price and best deal, after it's in and you have the edging you want, granite is granite. You can't tell grades when installed.

Category marble & granite

Service Provider Response

This person was never a customer of All Marble and Granite. They had gotten pricing through a Kitchen Dealer that uses us for their granite work. At no time did All Marble and Granite knowingly discuss any pricing with the customer, as it is our policy never to discuss pricing with a Dealers customer. The Dealers are responsible for attaining and setting the prices to their clients. The customer came to our facility to view slabs and was shown several selections. It is unfortunate that their experience was unpleasant, but at no time did we attempt to "bait and Switch" or "price gouge", nor was the customer treated in a rude or belligerent manner. We simply assisted the client in looking at the granite slabs, and color selections. Any issues with pricing should have been directed towards the Dealer and not All Marble and Granite. We stand by our references and referrals in the industry, we have an A+ rating with the BBB.
5.0

12/11/2010


Kristine C.

The entire experience was very positive! Their installation was phenomenal. The seam was done wonderfully.

Description of Work
They measured for and installed a granite countertop.

Category marble & granite

Service Provider Response

Thanks for the comments!

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    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    Discover, MasterCard, Visa, Check
    Senior Discount
    No
    Warranties
    Yes

    Services Offered

    Granite, marble, limestone, travertine & onyx slabs, fireplaces, custom kitchen countertop, vanity countertop, kitchen and bath cabinetry, ceramic, plumbing fixtures, porcelain and glass tile & stock to custom cabinets.

    Services Not Offered

    We do not offer any plumbing or electrical services, painting or carpentry services. But can offer referrals for recommended contractors for all your construction needs.

    Frequently Asked Questions & Answers about All Marble Granite & Tile Imports Inc

    How is All Marble Granite & Tile Imports Inc overall rated?

    All Marble Granite & Tile Imports Inc is currently rated 4.7 overall out of 5.

    What days are All Marble Granite & Tile Imports Inc open?

    All Marble Granite & Tile Imports Inc is open:

    Sunday: 9:00 AM - 2:00 PM

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 9:00 AM - 2:00 PM

    What payment options does All Marble Granite & Tile Imports Inc provide

    All Marble Granite & Tile Imports Inc accepts the following forms of payment: Discover, MasterCard, Visa, Check

    Does All Marble Granite & Tile Imports Inc offer free estimates?

    Yes, All Marble Granite & Tile Imports Inc offers free project estimates.

    Does All Marble Granite & Tile Imports Inc offer eco-friendly accreditations?

    No, All Marble Granite & Tile Imports Inc does not offer eco-friendly accreditations.

    Does All Marble Granite & Tile Imports Inc offer a senior discount?

    No, All Marble Granite & Tile Imports Inc does not offer a senior discount.

    Are warranties offered by All Marble Granite & Tile Imports Inc?

    Yes, All Marble Granite & Tile Imports Inc offers warranties.

    What services does All Marble Granite & Tile Imports Inc offer?

    All Marble Granite & Tile Imports Inc offers the following services: Granite, marble, limestone, travertine & onyx slabs, fireplaces, custom kitchen countertop, vanity countertop, kitchen and bath cabinetry, ceramic, plumbing fixtures, porcelain and glass tile & stock to custom cabinets.

    Are there any services All Marble Granite & Tile Imports Inc does not offer?

    We do not offer any plumbing or electrical services, painting or carpentry services. But can offer referrals for recommended contractors for all your construction needs.