KANE WOODWORKING COMPANY

"IN RESPONSE TO THE MEMBER'S POSTING, I WOULD LIKE TO GIVE YOU THE FACTS ON THIS PROJECT, AS WELL AS THE WRITTEN DOCUMENTATION. THE MEMBER'S POSTING IS FULL OF DISCREPANCIES CONCERNING TIME FRAMES AND COST FACTORS. IN 11/2001 WE QUOTED HIM $16,775.92 TO MANUFACTURE AND INSTALL 12 MAHOGANY WINDOWS, INCLUDING HEAVY DUTY METAL WEATHER STRIPPING, CLEAR INSULATED GLASS, PRIMED FOR PAINT INCLUDING DRAWINGS AND PRESENTATION TO THE HISTORIC COMMISSION AND APPLICABLE PERMITS. HE CHOSE NOT TO ACCEPT OUR PROPOSAL AND DID BUSINESS WITH AN INDEPENDENT BUILDER, WHO ULTIMATELY PURCHASED THE WINDOWS FROM US WITH A 1YR WARRANTY. THE BUILDER INSTALLED IN 11/2003. THE MEMBER STATES THAT HE HAS BEEN IN CONTACT WITH US FOR THE PAST YEAR IN PART OF HIS POST AND IN ANOTHER PART STATES THE PAST FEW YEARS. THESE WINDOWS WERE INSTALLED THREE YEARS PRIOR TO HIS INITIAL CONTACT. THE PROBLEM HE HAS WITH ONLY TWO OF THE WINDOWS RELATES TO AN INSTALL PROBLEM, NOT A MANUFACTURING PROBLEM. THE MEMBER'S PROBLEMS SHOULD HAVE BEEN ADDRESSED AND RESOLVED BY THE CONTRACTOR HE PAID TO COMPLETE THIS PROJECT. IT'S SAD THAT PERHAPS WE COULD HAVE HELPED HIM IN SOME CAPACITY, BUT SEEING HIS SLANDEROUS POSTING PROVED THAT WOULD NOT BE A WORKABLE SITUATION FOR EITHER PARTY. WE HAVE BEEN IN BUSINESS SINCE 1976 AND THERE HAS NEVER BEEN A COMPLAINT. PLEASE CHECK WITH ANY VENUE, INCLUDING THE BETTER BUSINESS BUREAU. WE ARE ALWAYS READY TO PROVIDE REFERENCES FROM OUR CUSTOMERS."