Superior Cleaning

"Superior Cleaning has been in business for 20 years and is fully licensed, insured and bonded. Our clients can confirm that anytime an incident occurs (as mistakes do happen when a cleaning is as thorough and complete at ours is), we always take care of replacing or compensating them for it. Our company, however, had no knowledge of this breakage, otherwise it would have been taken care of immediately. All of our teams are structured with a team leader that is thoroughly trained to oversee all operations in the home. A team leader was with the team the entire time. Our team took the job very seriously and worked extremely hard for a full day. The home was empty, however, the previous owners left the home in exceptionally poor condition, particularly in the kitchen, bathrooms and closets. There were corrections that needed to be made after the cleaning and the company owner returned with a full team to take care of those corrections. Our notes indicate that when we followed up with the customer after the corrections were made, she indicated that everything looked great. This review was made approximately 9 months after the service was performed, so as the homeowner continues to find spots that don't appear to be clean, it cannot be correlated with Superior Cleaning's work. We do everything in our power to ensure that our customers are completely satisfied with the work we do and for the majority of our customers, they are beyond satisfied as we normally far exceed their expectations."

"We appreciate the comments made at the beginning of the review, but just want to address the post-renovation cleaning concern. We are extremely detailed both in our work and communication. Our client's home is a multi-level (5 levels) home in which we cleaned only one level during the kitchen renovation. We did not have the team go through the rest of the home and limited their access only to the level they cleaned. When the post-renovation quote was given, we were under the impression (as any professional service would be) that the other levels of the home would have been professionally sealed off, but they were not. This is a standard practice during renovations. In addition, we were only notified of work being done in the kitchen. We were not told that work would also be done (carpet removal/hardwood floor installation) on another level of the home. This was done after the previous time we cleaned the client's home, so we had no knowledge of it. The team was also asked to do extra work in the kitchen when they arrived which was not included in the quote. The quote we provided our client with did not include the extra work created from the floor installation since we were unaware of it and did not include the clean-up of dust on all the other levels. We expected to do extra work in the area where the construction we knew of took place and to do only a regular cleaning of the rest of the home. Extra work had to be done on every level of the home (all walls, ceilings, fixtures, vents, exhaust fans, woodwork and trims, furnishings, inside empty kitchen cabinets and drawers etc.) Given the circumstances, we doubled the price (3x the price is inaccurate) and thought this would be fair as our cleaning team did about 4x the amount of work we prepared them for. We did allot extra time for the cleaning, but only for the job we planned to do, not what we actually ended up doing. We will always thoroughly complete the job that needs to be done, even if it takes more time and work, but we expect fair compensation for what we put into it. Again, we appreciate the review, but simply wanted to clarify this specific issue."