Superior Cleaning
About us
Superior Cleaning was my life saver ten years ago. I had just moved into a huge new house in a new town with four kids, twelve and under. I had engaged two cleaning services to do a "First Time Clean" of the house and all they did was move construction dust from one spot to another. The team came in and it felt as if Mr. Clean paid a visit. They lifted and cleaned under and behind things, no dust-overs like the other services. The house was way too big for me to handle on my own and I depended on my team to help put order to my house each week. I recently moved to a smaller house, and even though I could probably handle the cleaning on my own, I still have Superior there once a month to give it that top to bottom spic n span. I highly recommend Superior to anyone looking for a highly professional cleaning service that pays attention to detail and customer satisfaction
Business highlights
Services we offer
Bathrooms & Kitchens, Bi-Weekly, House Cleaning, Monthly, Move Ins & Outs, One Time, Post Construction, Weekly
Amenities
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 7% | ||
| 7% | ||
| 0% | ||
| 0% |
"Superior Cleaning has been in business for 20 years and is fully licensed, insured and bonded. Our clients can confirm that anytime an incident occurs (as mistakes do happen when a cleaning is as thorough and complete at ours is), we always take care of replacing or compensating them for it. Our company, however, had no knowledge of this breakage, otherwise it would have been taken care of immediately. All of our teams are structured with a team leader that is thoroughly trained to oversee all operations in the home. A team leader was with the team the entire time. Our team took the job very seriously and worked extremely hard for a full day. The home was empty, however, the previous owners left the home in exceptionally poor condition, particularly in the kitchen, bathrooms and closets. There were corrections that needed to be made after the cleaning and the company owner returned with a full team to take care of those corrections. Our notes indicate that when we followed up with the customer after the corrections were made, she indicated that everything looked great. This review was made approximately 9 months after the service was performed, so as the homeowner continues to find spots that don't appear to be clean, it cannot be correlated with Superior Cleaning's work. We do everything in our power to ensure that our customers are completely satisfied with the work we do and for the majority of our customers, they are beyond satisfied as we normally far exceed their expectations."
We had a two-month renovation project in our house (new kitchen) and had scheduled a post-reno cleaning in addition to our regular service. And thats where the problems began.
We got an estimate for the post-reno cleaning, and it seamed reasonable enough. Superior Cleaning had been to our home twice during the reno to clean the rest of the house, so they were extremely familiar with what was being done. They called to reschedule the post-reno cleaning so they'd have more time to finish, and thought that was great.
After the post-reno cleaning, we received an email saying that the job was bigger than they expected and requested that we pay them nearly 3x the original amount quoted, despite having already paid them (in cash, as always) upon completion. Absolutely ridiculous. We obviously refused.
Out of generosity, and understanding that someone may have made a mistake in their estimate/quote, we offered an additional $200. And shockingly, they had the gall to request that we include 7% tax and to kindly make the check out for $214.
Unfortunately, despite their great service, we have chosen not to do business with them any longer.
"We appreciate the comments made at the beginning of the review, but just want to address the post-renovation cleaning concern. We are extremely detailed both in our work and communication. Our client's home is a multi-level (5 levels) home in which we cleaned only one level during the kitchen renovation. We did not have the team go through the rest of the home and limited their access only to the level they cleaned. When the post-renovation quote was given, we were under the impression (as any professional service would be) that the other levels of the home would have been professionally sealed off, but they were not. This is a standard practice during renovations. In addition, we were only notified of work being done in the kitchen. We were not told that work would also be done (carpet removal/hardwood floor installation) on another level of the home. This was done after the previous time we cleaned the client's home, so we had no knowledge of it. The team was also asked to do extra work in the kitchen when they arrived which was not included in the quote. The quote we provided our client with did not include the extra work created from the floor installation since we were unaware of it and did not include the clean-up of dust on all the other levels. We expected to do extra work in the area where the construction we knew of took place and to do only a regular cleaning of the rest of the home. Extra work had to be done on every level of the home (all walls, ceilings, fixtures, vents, exhaust fans, woodwork and trims, furnishings, inside empty kitchen cabinets and drawers etc.) Given the circumstances, we doubled the price (3x the price is inaccurate) and thought this would be fair as our cleaning team did about 4x the amount of work we prepared them for. We did allot extra time for the cleaning, but only for the job we planned to do, not what we actually ended up doing. We will always thoroughly complete the job that needs to be done, even if it takes more time and work, but we expect fair compensation for what we put into it. Again, we appreciate the review, but simply wanted to clarify this specific issue."
I used Superior Cleaning for a condo I purchased this summer. I was so impressed with the cleaning of my empty condo. My parents are older and can't clean the way they used to. My Dad was going to be coming home from the hospital and I decided to have their condo cleaned top to bottom to be sure it was a healthy environment. My Mom kept asking if they would clean the ceiling fans, or the doors, or some other area. I kept assuring her that they would.
Estelle came to go thru the condo to give an estimate of the cleaning. I knew this would be a bigger job than the empty condo they cleaned for me in the summer. I specifically mentioned that I was having the condo cleaned for my parents and that they were not to know the cost. Not a problem. Estelle asked if were allergic to any cleaners. We decided to go with something stronger to disinfect the condo. She gave me tips on how to clean the fiberglass shower walls.
They came on time the next day. I had to pick my Mom up and Estelle asked when we were coming back. I told her approximately 20 minutes. She asked which room she should have the girls clean first, that way we could be comfortable for the afternoon. I called to let her know we were stopping for lunch and would take longer. When we arrived home the den (2nd bedroom) was spotless!
During the next 3 hours, windows were cleaned, dressers and beds were moved out from the wall, baseboards were cleaned with toothbrushes and rags, furniture was polished, the refrigerator was "brightened", ceiling fans were spotless!
I had to leave before the end of the job. When I called my Mom on my break, Mom said she felt like she was living in a palace and that she was living in a new home! She repeated that remark to me several times over the next week!
Superior Cleaning definitely is NOT and wipe around company. I will use them again in the future and I have referred them to several people! I can not say enough about this service.!
This review is long overdue. I recently purchased a condo and I didn't have time to clean it myself. After searching Angie's List, I decided to go with Superior Cleaning. As others have stated, they cost more than a usual service. But, like Mom always told me, "You get what you pay for!". This is so true with this company. I called to set up the appointment and Estelle arrived on time. She is the best. She walked through my condo, explained the types of services, gave me recommendations on how to clean the stainless steel, bathroom tiles, etc, She asked if there was scents I was allergic to and if I wanted a specific cleaner.
I decided to go with the interior/exterior cleaning for a few more dollars. They arrived the next day. When they say they are not a "wipe around" company, they mean it. Baseboards were cleaned with tooth brushes. The shower floor which I never thought could come clean was sparkling. The oven door you couldn't see through was clear again. At one point I walked through the kitchen and saw them cleaning the microwave. I thought it look great. I walked buy a few minutes later and the girl was cleaning it again because it wasn't clean enough! They pulled out the refrigerator, the bottom of the stove, cleaned the lights. They cleaned the windows with a tooth brush, too. It was a brand new condo.
I would definitely use them again! And I recently did as a thank you to my parents and also because my Dad has been very ill and was coming home from the hospital. (review coming)
I can not say enough about this company. They are worth every penny!
I would highly recommend this company. They are pleasant, work hard. They are a little expensive but you get what you pay for. Try them you won't be disappointed.
my house ,today, looks almost like a new home. In the past I have used many different ,well advertised, services. None of them
could compare to Superior Cleaning services.. Every surface ,every nook and cranny was washed and polished. Just fabulous.. the four ladies were willing ,able and so nice to be around. Estelle ,the owner also arrived and instructed what was to done.She noted things I had not paid attention to and suggested remedies. Yes, I intend to have Superior again and again and again. Yes,I love this service!!!!!If you have them they do good work, however, sometimes the girls are late, and rarely they ask to change their date. They are expensive, their bi weekly charge is $180. Their first charge is expensive, but they do a very good job.
Licensing
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