Was told by woman on the phone that if I didn’t purchase the T.V. from best buy they wouldn’t repair my T.V. But clearly on the listing on angi it says regardless of where it was purchased they would work on it. Maybe angi should tell them to update their website to state that only purchases from best buy can be fixed. Total waste of time talking to the woman on the phone

Called Saturday morning for an appt. They said same day between 1-8pm. I questioned it and they said yes and sent me an order #. Waited all day. I called Sunday morning to see what was going on and they said they left a message for the technician (I think his name was Eric) to call me back. At 12pm I called again and said I had not heard from anyone. The women said I will help you out. I will make an appointment for you for September 1 (8 days later). At that point I went to my nearest Best Buy to go to the Geek Squad. I spoke to someone there they still could not get in touch with the technician. He said he will get in touch with him today (Monday). I said if I do not hear back by 12pm I will consider it that I am not getting a call. He said please give it til 1pm as I sleep late on my day off, but I will call the district manager for Geek Squad when I get up and have him call you. I did not get one call. Geek Squad was the worst experience I have had on Angies List. To prove this is a real post the first 5 numbers of the 8 digit order # are: 60938...

After reading the negative reviews I decided not to use that repair service.

not well. still waiting

Bad.. the technician didn't know what he was doing and shorted out the tv.. lied about it.. Now have a filed law suit. Tried bate and switch for a new tv

well

John was excellent.  Called in advance, arrived on time, got right to work, bada-bing, bada-bing, he was done.  And I learned a couple of things from John as well.  I thought the price for what I needed done was high, but I tried to do it myself the last time I bought a TV and it took me 2 days.  It took John about 20 minutes. I will  always use the Geek Squad and would recommend them highly to all.

unknown

We had purchased a total of 6 TVs of which 3 were to be hung on walls. The installation was scheduled and I took off work. I get a call that morning and told that one of the TVs is not in stock and therefore they will NOT deliver or install until all TVs are available.
I was very disappointed and irritated as I was told at the store that TVs were in stock and I had wasted a vacation day for an install that did not happen.

They reschedule and I will say that the installation was high quality and the person that did the install was terrific. Thus the reason for the high rating. Other then the scheduling mishap we were very pleased by the work that was done and would recommend.

Tried to fix issues but there seems to be a problem with the system

Everything went great!!!!

When the item was delivered the delivery man told me that it weight nearly 100 pounds.  I specifically asked the Geek Squad to send to men to bring it up from the garage level since we're both women in our 60s and didn't think we'd be of much help!  One young man came with an Enterprise van, saying that his partner had called in sick and had the company van at home. We tried to get it up together but that didn't go well. He went back to the van to get a packing strap which wasn't there--in the company van of course.  In the end, with my direction and help, we got the box upstairs without injury to it or us. I also had to lend him a Phillips head screwdriver!  The young man, Alex, was most pleasant throughout but it took him three hours to put the item together. Plus he left all of the debris--box, Styrofoam, plastic, etc., in the room for me to dispose of.  It is my opinion that to charge $130  to assemble the item while not providing the appropriate staff or tools is unreasonable.

Great experience. Appointment was fast.  The technicians were pleasant and friendly and explained how to use the TV and remote.
They set up the new TV, took away the old TV and all packing materials.

I dont remeber the womans name but she did not leave until everything was set up and I was satisfied with her services

Sergio was very professional, pleasant and helpful. It turned out that the cable box we had was not working properly. After I obtained a new box from Optimum, Sergio returned to our home and finished the hook up. Sergio provided excellent service and provided clear instructions on how to use the TV.

The service representative was beyond my expectations.  He was so thorough, answered all the questions l had and even helped me with my phone and new remote speakers.  I would highly recommend him.

Went very smooth.  Melvin was courteous, cleaned up after himself, and walked me through the features.

excellent service.  Don was on time, very efficient and very detailed in his instructions

Service men called in advance and showed up on time. Very nice people. Did the job well. Only hiccup was the brace I bought did not include all the parts needed. Not the fault of the installers, but disappointed in the Best Buy order staff for not letting me know, and it wasn't in the fine print. Anyway, the guys had an extra part in the truck (which of course I was charged for but they gave me a discount). All in all pleased, would use them again.

Great work !
On time, very professional and they made sure we we were very happy.
They wore shoe protection not to damage or soil our floor, also brought back the packaging and
Vacuumed the floor when done.

Jeff the installer was not only very well informed of the functions of tv but also told of great places to shop in the area which is was very helpful since we just moved to the neighborhood .

Perfect! Did everything as we requested plus setting up set and instruction on use extras.

unknown

It came with the failed sticks on it (dead pixels,) they gave me a credit at Best Buy, so I ended up buying a TV from Best Buy. They were pretty good and very professional. It was somewhat confusing with the older model of the TV. It felt like there was a lot of good usable parts, it’s a shame that it doesn’t pay to fix them.