O'Brien Plumbing & Heating

In each and every instance, the plumbing technicians that have done the work have always been very professional in their approach. Meeting them at the door and the technician is putting on booties so as not to scratch or damage the floors, was the first sign that the company cared about its customers. After an assessment of the work requested was completed and a price was determined, the work proceeded. It was also just the beginning as in each and every case the technician demonstrated expert technical skill, in a deliberate and cautious manner. Drop cloths were placed down; tools and equipment were carefully located so they would be accessible yet out of harm’s way. The work was completed with great attention to detail. I especially noticed this when the double vanity work was being done. The technician, Mike, noticed immediately that both waste lines were, somehow back pitched. He advised me and agreed to go deeper into the project to correct the issue. Once completed, measuring for the new cabinets was critical for where the waste lines and supply lines had to go through the cabinets. He measured and re-measured to make sure they were correct and they absolutely were. The cabinets fit perfectly! The professionalism continued when it came time for the toilet installation. A new flange had to be installed because the old one was rusted out. Not problem. Then he got out the plaster and buckets to install the toilet. I asked why the plaster and he stated that it was company policy to mount the toilet in plaster to avoid any floor water from getting to the flange and to also stabilize the toilet. This was way and above what I expected. When he finished, the toilet was perfectly installed and with the plaster around the base, it looked nicely finished and was steady as a rock. The clean up for all the jobs was excellent. As you can infer from this review, I would highly recommend O’Brien Plumbing and Heating to anyone. The price is fair and competitive with other full service companies and knowing and seeing how professional and caring the technicians are, is a direct reflection on the owner and how he runs his company. I would never hesitate to hire them again and again.

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The service from O'Brien Plumbing & Heating was great. It worked fine.

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It turned out okay.  I thought that the price was really high.  I asked for a discount and they gave it to me.  The bill was 6600 and I actually got a discount for senior citizen and they gave me a $50 discount and I was too happy with that.  They did a good job and it?s working.  We've used them for about four or five years.  I was under the impression a while back that they were part of Angie?s List otherwise I would have gone on with the plumbing on Angie?s List.  I have been using the, for like five or six years so they have always repaired the problem.  But like I said I think they were expensive but now that they are part of Angie?s List maybe the price will be a little bit better.  

They do a great job but the price is a little on the high side.  They always show up when they should.  I never had trouble with anyone on Angie?s List either; they have always been responsive and I have not come across anyone on Angie?s List where they did show up or failed to respond quickly.  I have used Angie?s List for about two years and I get reviews five or six times.  I hope the price of O?Brien will be better in the future.

It was a small part and it cost about $300. The price was good and the quality of the work; I've never had another problem. They were quick. They were the first ones who got here.

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I've never had a problem with O'Brien Plumbing. Everyone who works there is a pleasure to deal with. They are polite, professional, courteous and just overall nice folks! Their pricing is reasonable and the workers are very neat. I would absolutely recommend O'Brien Plumbing!

I believe their pricing was reasonable. They were kind and left us with a feeling that we could use them again.

They did a good job. Their prices were reasonable and they did the work in a quick manner.

The service was very good. The service was fast and he was very neat. He did a very good job overall.

They did a good job and I had no complaints with their service.

His service was excellent. He did a very good job. He was very efficient. He did a very good job in a short amount of time. I have had no issues since.

Everything we well.

They are terrible. The owner's name is Jerry. I would definitely steer anybody away from them. They overcharge and they don't do what they say they are going to do. If they say they are going to install a specific type of water heater, they come the next day with something else that is much cheaper. You pay for a higher grade but they don't put in what they say. They quote per job and they won't give you a materials list of what the cost of the materials are and what the labor charges are and how long it is going to take them to do a job. They just quote by the job so it leaves a lot of room for them to finagle. In retrospect I don't even think I needed a water heater so I just don't trust them. I don't find them to be trustworthy. They did the job and everything is working. I've known them for years and they did another job for me in the past but I will never go back to them again. I felt I was ripped off then too. I felt like I was taken advantage of because I am a girl.