Cambridge Exteriors LLC

It went very well. I've been very satisfied with them as I have used them in the past for other services. Their service is very very good.

We had a roof with two layers of shingles, and it had begun to fail after 18 years. The pros at Cambridge were most professional of all the roofers we requested quotes from. They were the only ones to propose special treatment for a very low-pitched roof area over a back bedroom. They really know their craft and demonstrated that throughout the job. The entire job was done in one day, although the day lasted quite late. Still, they got it done. When we requested that they return to address a couple of minor issues, they were there the next day to review and adjust to our complete satisfaction. When the schedule they proposed was not convenient to us, they went out of their way to accommodate our needs. Pure professionalism, no game-playing and a really nice looking job! Finally, price is not an issue: it's the value you get for the price you pay, and the job done by Cambridge is well worth the cost.

I wish I had the option of an overall "A-" rating rather than B. The work was beautifully done and I am more than satisfied. Also, the owner and project manager were always responsive - never dodged my calls or failed to answer my questions. They also did several "tweaks" (azek seat in shower, lattice under deck) without charging me additional over the estimate. That being said, there were significant issues with the time it took to complete the job. We started in mid-October and I was told it would take two to three weeks. Project was not completely finished until March 2. Since this is a vacation home, not occupied on a constant basis, this was not as big a problem as it might otherwise have been, but still five months vs. three weeks is beyond normal. I would use this company again without question for the exceptional quality of the work but would insist on contractual timing guarantees.

Craftsmanship was excellent. Owner was mostly accessible during project but his communication skills lacked. He told us the best way to get a hold of him was through text and as the customers, we were the ones texting him almost daily to find out was the daily plan was. He needs to take responsibility for his and his workers actions right or wrong.

They started when they said and stayed with the job. The employees arrived on time and worked hard all day. They were courteous and asked me to make sure things were done as sold. Good company with good prices the first time.

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They had a cancellation so moved up the job. Which was great We felt comfortable going with them since they also had replaced our roof few years back The team that worked on our house was very professional and made sure everything was done right, no short cuts Whoever did my windows had not framed them properly so they discussed with us and fir little extra charge they framed and capped the windows before siding around them. They said if we wanted to change the light fixtures we should get them and they would put up the new ones. So this was a perfect time to update from lighting House looks great and we get many compliments They warranty their work which is great.

All went well with few glitches. Workers were skilled and did excellent work. They were well mannered and considerate of my feelings. Would hire them again without reservation.

It went very well. We are happy with quality of the work and would recommend them

Excellent, they're prompt, they did quality work.

I feel like I got so ripped off! The roofing estimate I got from this company was thousands more than others but I was convinced by owner Marc Somer's high pressure sales pitch that I was going to get such superior quality with his products and workmanship that it was well worth the money.  It was such a lie.

I told Marc upfront that I have a DIY blog and I am very particular AND that I have a big mouth and would tell everyone I know if I am not satisfied with the job. He laughed and said that would never be an issue with him.  But the work was terrible.  You don't have to be at all particular to see how bad his work was. Big globs of silicone instead of flashing, uneven roof tiles, exposed nail lines, and that was just what I could see without a ladder.  Look at the pictures to see for yourself.

I posted pictures of his finished work on FB and my friends ask if my 5 year old son installed my roof. It was that bad.  I called to say I wasn't happy with the roof and Marc returned my call promptly, but he was very defensive.  He came out to see what was wrong (and to complete the job because he had not been paid yet) and his whole attitude was very unprofessional.  I showed him some of the issues I had and his response was, "Is that it?"   He said, "the roof wasn't bad"  and repeatedly told me I was being too picky.   His excuse was that his team must have done a rush job at the end of the day.  But there was no project manager here, so he wouldn't know, and that is a pitiful excuse anyway.  He also stated several times that the issues weren't he roofs fault, it was my siding's fault.  Yet my old roof had none of these issues.  

There is nothing good I found about this company. Project manager James was here just long enough to tell me I should move my flower pots if I thought they'd get broken, then he left a crew of non-English speakers here all day with no one supervising. That was a few days ago and my one-day job is still not finished.  When confronted, Marc apologized on Jame's behalf and said that he had given James too much to do that day and he was running around to too many projects.  Hmm.  Another poor excuse. 

The crew also left a complete mess! They removed two skylights from my screened porch and never cleaned any of the nails, shingles or other debris that was ALL OVER my couch, table, rug, everything.  After they left, I discovered that they split a 20 year old hydrangea in half and instead of telling me, just tied to the two pieces together and left it.  They also butchered the wood pergola on my back deck.  They never asked if they could cut anything and even if I had given them permission I wouldn't expect it to look like such crap.  Totally unprofessional!  And there's no way to fix it without replacing the whole thing.

Project manager Ray did some exterior work replacing the dryer vent and although he was very nice, his work was very sloppy (see picture).  I am so mad I wasted my money when I should have gone with one of the cheaper estimates. Don't be fooled!!  What's going to happen when I have a problem?  I can just imagine trying to get them to fix anything now that they have their money.  When someone looks me right in the face and lies, I have a very hard time believing anything he says.  What a nightmare of an experience.  If only I could go back in time and choose a different company I would.

What happened with my gutter epitomizes Marc's work ethic and I find it horrifying that he does what he does for a living.   When he asked for the 10th time for payment (while his guys were still finishing up) I walked around the house to take another look.  I asked about the gutter he was supposed to replace, as per his estimate.  He said they re-pitched the existing one instead of replacing it and to let him know if that worked and if not he'd put on a new one. Are you kidding me?  First of all that was a lie.  Nobody moved that gutter.  The pitch was never the problem and there was ZERO evidence that anything had been changed.  If you raise a gutter there is going to be a dirt line.  And even if you did adjust it, which you didn't, that is not what I was paying for.  I was paying for a new gutter.  After I told him I was going to withhold $1,000 he called his gutter guy who is supposedly coming out next week.  I still can't believe his nerve.

This company has great reviews on Angie's list, and A+ with the BBB, and is Master Elite Certified with GAF.  How??? It must be all friends and family leaving bogus reviews. I've also heard from other roofers that he's changed the name of his company a few times.  Hmm.  He likes to charge premium price for work is very substandard and he doesn't even care.  He offered me no discount and was resistant to "fixing" his mistakes. Thank goodness I didn't pay him upfront!  Here's a tip -- quality work means you do it right the first time, even when nobody is looking or wouldn't know the difference.  Then you can take pride in your work and you don't have to lie to your customers' faces.  Saying you'll come out and make it right or fix it is not the same as doing it right to begin with.  I so wish I had read the other reviews on here.  Your response to the guy with the leaking skylights was basically, hey I'm not sorry for my terrible work but I did send someone back out to redo the terrible work after your skylights flooded, so I don't know why you're complaining.  He's complaining because IT SHOULD HAVE BEEN DONE RIGHT THE FIRST TIME!

I was reluctant to pursue the job with a company that was not an exclusive roofing business. However, Cambridge was very professional from the start. John, the sales representative, thoroughly reviewed the needs for my job and the benefits their work would offer, including one of the better warranties I could find. They also offered a very competitive price. On the day of the job, they were efficient and courteous, and the roof looks great. My only complaint is that their air compressor had a significant oil leak, and it left a large stain on the driveway.

We decided to go with Cambridge Exteriors for our roof replacement. The sales part was good, John was thorough and patient, explained the process without being too pushy. We chose them based on their description of services, availability of materials and a gut feeling they were the best for us for this job.
What was supposed to be a two-day job immediately became an 11-day job, after half of their crew didn't show up, and they forgot to order the correct gutters/downspouts and gutter covers. They failed to show up on the day they were to install the gutters, and didn't bother to call us at all. They also failed to flash and seal the skylights properly, which resulted in leaks inside the house after the first storm passed through.
More than two weeks after finishing, they still have not returned to clean up all of the debris and sweep for nails. They also damaged our exterior lights, which they promised to fix - however the project manager is not returning our calls.
Overall, we are very disappointed. We selected Cambridge precisely they gave us the impression they took care of their customers and did quality work.

Sales person, John understood our needs, explained the work to be done and was professional. We had a leak in our roof.  John explained exactly how the installers would fix this area of the roof. We selected Timberline lifetime high definiton shingles and they look great  The installation went well. The crew worked very hard all day long even as the temperature rose to about 94 degrees. .  We have had some very bad rain storms since our roof was replaced and are very happy with the work.   However, we were not satisfied with the clean-up of the nails.  My husband and I picked up about 20 or nails then we borrowed a much larger magnet devise to pick-up about another 70 or so nails.    And, yes, I would recommend  Cambridge Exteriors to my friends. I filled our their survey yesterday and advised them that they should invest in a heavy duty magnet as this was the only item that we were not pleased with.

We are scheduled for next week!!

It was ok.  Some big mistakes, but they were fixed. BUT, we have asked for them to come back and resolve some things that need work and so far, NO SHOW.

Cambridge Exteriors performed the work with skill; I am very pleased with the results. Their management and laborers were professional and cooperative in every regard, from initial contact, to materials selection, installation and communication. I highly recommend them.

Overall, great.  They were very responsive with getting us an estimate and working with us on price.  We had a hard time confirming the date for the actual service, we had to follow up several times, but once we made contact again, everything went fine (it seems there may have been some extenuating circumstances).  On the day of service, they were there on time, set up quickly and got right to work.  They were very thorough and self sufficient - also very careful about keeping debris of the grounds of our house.  The foreman was present on sight to make sure everythign went smoothly.  They called the next day to follow up and make sure all was well.  The roof looks fantastic, the price was right, and the service was primarily top-notch.  We have recommended them to others in the neighborhood as a result.

Quick response time from first call, estimate within 2 days and then scheduling job as I needed.  Quick, reasonable and efficient service.  Did an outstanding job

The project went really well.  The estimate and discussion of the work involved was well done.  The company was willing to work with me to use materials from a company that my son works for. The workers were very efficient, finished the job in one day and cleaned up everything when they were done.  The wners were courteous and professional.  They followed up and I had no complaints.  I plan to use their services again for replacing fascia boards, soffets and window  & door trim.

They did a very good job. We dealt directly with Mark, the owner of the company, and we liked that. He first came out and estimated the job, explained everything to us and sold us the job. He also followed up throughout the job, and he was on the site throughout. I was able to quickly call him for the other repair work and he was very responsive and took care of it right away. They were probably not the cheapest around. He was very good with us and we are considering calling him back to do some additional work for us. We are thinking of having a deck done and we will probably call them to do that job.

Good price. Showed up when they said they would. Didn't stop working even in the rain. Did a great job and left the area clean. I would recommend them to anyone.