Liberty Transportation & Storage Co Inc

Estimator and office person that I dealt with were professional and courteous. The actual moving guys were efficient and did limited packing well [most packing done myself].  No problems with them.  Problems occurred when estimates/advance payments/actual invoices did not match.  I requested understandable copies of the documents. I contacted the office person who transferred me to a woman said to be in accounting. She never returned my phone calls. I feel that I was double charged for storage, a requested credit for an estimated item that I canceled was not given, and I was billed after the move for move-out from storage that was supposed to have been included in the overall phase two.  I still do not have documents that I can understand.  I worked with a relocation service for this move, and they are continuing to help me get understandable, accurate details of the charges. It has been a very time-consuming and frustration experience on top of the stress of moving.

Everything went well with the move.  They were excellent and had excellent customer service.

Ea

I had a horrible experience. It was a franchisee. I don’t know if they were even franchisees or how that works, but they were associated with United Diamonds. They damaged a lot of things. I had to go after them for reimbursement and what I finally got was nothing compared to what they damaged. They damaged my hardwood floors and my furniture. Liberty Transportation Co is out of the Union area. They service New Jersey, but I think they are based out of the Union area. They handed over a broacher sort of thing to me stating that all the things would be wrapped in padding, but I have photographs of my furniture arriving at my house completely unwrapped and completely unprotected. I moved in stages. I moved out of my home, everything went into storage for few days, then it all moved into my garage because my house was under renovation and finally it got moved into the house. Their price was pretty comparable to everyone else. Their punctuality was fine. I would not use them again in the future.