Door Boy LLC

Very professionally handled from bid through installation. Good follow-up to questions after installation, too. I'd recommend them highly.

I purchased a new garage door opener from Door Boy in Jan 2015 (16 months ago).  I purchased a top-of-the line heavy duty Liftmaster unit. This past week it started not closing properly. I called for service and the technician arrived on time.  However he was not able to diagnose or fix the problem. He said there was no problem with the opener.  He spent a grand total of 10 minutes looking at the opener and said there was nothing to be done.  I told him the door has been stopping and reversing repeatedly for over a week. He did nothing but present me with an invoice for a $171 service call.  The invoice included a labor charge for one hour at $75 when no actual labor was done! This is an egregious charge when no service was performed. He had the gall to say I could think about buying a new door-as if I would seriously consider patronizing them further after this fiasco....

When I called the office to inquire why this was not covered by my 2 year warranty they said the warranty was only for parts.  And of course no parts were required because the technician could not figure out how to repair the problem. 

Stay away from this company. They do not stand behind their product and they send out incompetent technicians. A $900 garage door opener should not malfunction after less than 2 years.

I had a written estimate from a month ago. The 2 installers arrived with all the order, etc, and worked from 8-5 in cold weather. They were friendly and explained details. I would highly recommend them.

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Everything went great. The installer showed up on time and explained how long the job would take. Opened and closed the door a few times to make sure everything was ok. The door looks great and I have not had any problems.

Friendly, professional, efficient with their work.

Absolutely terrible, do not use DoorBoy.
I met with the salesman Stan who gave me a quote on 3 different garage door openers and mentioned that the most expensive one had a feature that allowed you to open and close the doors from your smart phone or computer. We decided to go with that option and the guys arrived on time the day they were scheduled and got the new openers and pulleys installed. They hadn't realized that they were supposed to put in bottom seals, until I asked about them and they said they would return and take care of them which they did a week later. I also asked if they could show me how to operate the doors from my phone and the installer said he didn't know anything about that. I went thru the manual and then the sales material Stan had left and saw that it is actually an additional option that is available so I called Door Boy as Stan had told me this was included in this opener option (couple hundred dollars more than the other options). I was on hold for about 10 minutes before Stan got back on and told me (without any apology) that the sales brochure was very misleading and that the ability to operate the doors from a computer was actually a separate feature and would be an additional cost and he would find out how much and call me back. A week later I still hadn't heard from him and called back again and he told me that it would be $50 extra. I said I didn't think that I should have to pay that since he had sold me the openers with this as an included feature. He told me again how the brochure was misleading but said he'd check with the office and get back to me. Again, I had to call back after not hearing from him from several days and he finally agreed that they should pay for one of the remote door openers but I would have to pay for the other. I still thought that was wrong as he had sold me both openers with this as a feature, but fine, just want to not have to deal with this any longer and agree to pay for the one. Three weeks later, I still have not heard from them.

Update - I called them again and the remote opener was in eventhough no one had called me and they dropped it off the next day. Turns out Stan was wrong again and I only needed one gateway to control both doors, not two. Thought I was finally done with them until I received a bill despite Stan saying they would pay for the one since he had given me bad information. I left a message and have not received a call back (again). As of this morning I have reported them to the Better Business Bureau. I have never come even close to reporting a business before and would warn anyone considering not to use this company.

Update #2 - Door Boy responded to the complaint to the Better Business Bureau and said I would not have to pay for the gateway and this is not how they usually conduct business.

Awful--Awful. The gasket fell off twice before they fixed it more permanently. No apologies but the man (who claims he is the salesman but I think is the owner of this small business) was rude and blamed me). The job is still not correct but I gave up because dealing with this man is unpleasant. I think I was grossly overcharged (considering the outcome) but foolishly never got more than the Door Boy's quote. I figured that a small outfit in my small town which has been there a long time would somehow do a better job.
I would not recommend that anyone patronize these nasty, incompetent people.

I contacted Door Boy on Tuesday, 11/20 to set up an appointment. Stan Zimmerman was able to meet me at my house late Wednesday afternoon, 11/21 to assess what should be replaced and gave me a quote on the spot. I agreed and Stan said that he needed to check with the office early Friday morning 11/23 to see if they could schedule me for that day or the next day. The office was closed on Wednesday by the time he finished and Thursday was Thanksgiving. Stan called me promptly at 8:30 AM Friday morning and said that the technician could be out that afternoon. The technicians arrived in the time window stated. They replaced the cables, springs and pulleys and did a great job installing the new parts. Everyone from start to finish was polite, courteous and professional. I would definitely use them again and recommend Door Boy.

I try to follow my mother's advice - if you can't say something nice, don't say anything at all - but when my integrity is called into question, I must respond. We have a detached 3-car garage with one double door and one single door. The opener for the double door broke and both doors were a composite material in deteriorating condition, so we decided to replace everything. In addition to 3 car remotes, we had a wireless keypad outside the garage and an identical keypad inside the house, both of which could open/close both doors. I chose Door Boy because they were the closest dealer for the JeldWen doors we wanted to buy and because the reviews on Angie's LIst were favorable. My experience with Door Boy was not good.

When the installer arrived, he asked me for our existing car remotes. My husband had already gone to work, so I gave him two out of three, thinking he would use them to program our new remotes. The installer also noticed right away that our garage did not have any access other than through the garage doors, so he asked if we wanted to have a manual key release installed as a safety precaution - something that was never brought to my attention by my salesman, Stan, or written into my order. I agreed that this would be a good idea. The doors we ordered came painted white at the factory (at an extra charge of $800), and I began to get concerned when I saw both doors getting installed with dirty handprints all over them, and I asked if that would be cleaned up. The installer was quick to say that the doors were only primed and that we would have to paint them. He was corrected by the Stan, who had arrived on the scene by then. The installer was unhappy that he needed to clean up the doors, and the tension between them made me call my husband to come home from work to help me ensure that the work would be done properly. Stan left soon afterwards.

Additional installation help arrived on the scene, and one of the workers asked me to program my codes of choice into two wireless keypads. When an installer removed the existing keypad from inside my home and replaced it, he took the old one with him. I did not think about it then, assuming the whole pile of old (and lt; 2 years) but still functioning keypads and remotes would be handed back to me at some point. One installer showed up with a can of white paint to clean up the by-then hopelessly dirtied doors. At the end of the day when the original installer was left to review the work with me and collect the balance, he showed me a small white keypad that had been installed outside the garage door and advised me that it would only open one door. I replied that this was not acceptable and called Stan. Stan said that my order only included one wired keypad and one wireless, the wired one only opening one door. I advised that this was less than what we had installed there previously and I would never have accepted that had I known about it . He insisted that he told me about it since he has been selling doors for a long time and would not do things any differently than he has always done, so he said that the implication was that I was calling him a liar. He continued that one of us must not be telling him the truth, and that if I wanted the wireless keypad that controlled both doors like the one which I had already programmed, I was responsible for the extra $20 in price. He said he would order the extra keypad and would call me when it came in (future service call and charge). I told him that the installer still had the second one on his truck. Stan reluctantly gave the go ahead to install, and I paid the extra $20 to be done with it. The installation was neatly done, so neatly that my and quot;oldand quot; but still functioning remotes and keypads have disappeared.

Excellent job overall.
Crew of 2 arrived by 8:30 to start and finished by 1:30 with install of two non-electric doors.

Crew head coordinated regularly with homeowner on placement of handles locks and pull-down rope. They checked with us on everything to avoid install misunderstanding. Great communication and coordination.

Cleaned-up site perfectly and gave maintenance advice as well as scheduled future maintenance.

Doors were slightly more expensive but we wanted top window in keeping with house architecture and steel back with insulation.

Door Boy did a great job. Recommend them highly.

The phone was answered promptly and the I was told that there would be a service charge for the emergency call and that I would, minimally, be charged for one hour of labor and any parts would be additional. I was told the technician would arrive between 12 and 3 PM. The technician arrived around 1 PM and once again explained the minimum charges to me and asked me to sign the estimate. The garage door was fixed in less than an hour and is working beautifully. I couldn't believe it, but I was charged the minimum amount I had been quoted! The technician also performed a safety inspection on my door and left a sticker with Door Boy's phone number, in case I had any problems. I would definitely call them again.

We tried to use standard doors from Home Depot but they wouldn't fit because of the strangely sized door openings. A Doorboy specialist came the same day I called and figured out how to do it. They even took back one door we couldn't return to Home Depot and gave us a credit. Very good job, they got us out of a tight scheduling spot.

Great. See above.

Came and removed the old door...installed automatic door opener and door. disposed of old door...everything was done efficiently and neatly. We were satisfied.

I called and was able to make an appointment the same day; the office gave me a window between 9 and 12, and also called as soon as they knew that the technician was heading to my house, which I appreciated. The young man who arrived was friendly and efficient. The only thing that really shocked me was the poor condition of the inside of the truck. That may not be important to some, but I do note little things like that when someone comes to work at my house. The vehicle's condition and the equipment inside gave me pause, enough that I jokingly asked if my old springs were being replaced with used ones, I honestly couldn't easily tell. Overall, it wasn't a bad experience, but I do agree with other reviews who rated the price at a "B". And I did ask that "90 Day Warranty" be written on the paperwork, thought it was odd that it wasn't already on there.

Just awful. They installed the wrong storm door - and a much cheaper model than agreed upon! They also couldn't do the job in one day as they claimed because the brought wrong hardware. Where the installer touched up the paint he chipped - he used flat instead of gloss, even though it was my paint and we had gloss in the house, and then he took the paint with him! It was never returned. Trying to get anyone to follow up on replacing the bait-and-switch door has taken so long that I consider them as having quit the job. Bad experience from start to finish. Poor communication and no pride in the work. If they ever come to finish the work, I'm going to have to watch them like a hawk the entire time.

Lift cable broke on one of our garage doors (we have 2 car garage) and it needed to be replaced. Found DoorBoy LLC here on AL and called them at 8am. Man answered from cell phone but immediately transfered me to a lady in office who schedules and quotes. She scheduled me for service the SAME DAY (1pm appt). Rate quoted was reasonable - $85 trip/service charge + $60 for first hour and all parts priced extra. I made the appointment and she called me 2 hous later to inform me that the Service Tech was in my town and could come over early (11am) if I was available. I agreed and he arrived 30 minutes later as stated. Work was done efficiently within 1 hour as promised by Technician and cost of parts (2 heavy duty springs, 2 cables, 2 pulleys) added $77.00 to original phone quote when appointment was set. No hidded or surprise fees. While the right side cable was snapped and needed replacement, the Technician explained that the springs on my door (from 80's) were standard duty and old and should be replaced at the same time as the cable. He suggested the heavy duty springs he had on the truck and showed me the difference. The spring replacement added just $46.00 in parts cost. Turns out that he had to use even heavier springs because the door would not stay open by itself with the first set of heavy duty springs he showed me so he went back to the truck and got heavier tension springs which did the job correctly and proved that my original springs really did need to be replaced because they were a misfit for the door. Overall the technician fixed up the door with upgraded (and necessary parts) wrote me an invoice, and charged my credit card all within the 1 hour minimum charge. Only mystery to me is that he said there was a 90 day warranty on their work but I don't see that in writing anywhere on the invoice receipt. I was on the phone when we closed the transaction and he told me this so I didn't have the opportunity to scan the invoice front and back to see no warranty language or I would have made him write it in. Would suggest that all customers have warranty conditions written into invoice. This is not a deal breaker for me because I don't foresee the door parts and service performed having any failure in the near future. But it would be good business to have them state their warranty claims in writing. Note: I gave them A rating for everything except Price and Professionalism where I gave them a B rating only because of first phone call being answered by guy on cell phone then transfered to office lady and I could not validate that pricing was excellent against market rates. Therefore I consider both of those "good" rather than 'excellent' which I would categorize as well above expectations.

Called Monday morning. Originally set up for review on Tuesday but they had an opening Monday afternoon and indicated if possible they would fix it then. They came Monday afternoon right on time. Replaced all pulleys and springs and did maintenance on rollers. Indicating that both sides would need to be done for the very reason one side would be newer and the other side would probably cause problem. Expensive for the 1 hour it took but-they came on time or when they said they would, fixed the door; very nice professional individual.

This company responded right away and sent their tech to my home the following day, during the prescribed time frame. They even gave me the courtesy of calling ahead to alert me that the tech was on his way. All I needed was 7 screws to reinforce my garage door frames to the ceiling. The original ones were coming loose. The work took about 20 mins. I was charged $150.00. This is a ridiculous amount of money for 7 screws and 20 mins. The dispatcher had explained to me that there would be an $80 service call charge that I would have to pay, whether or not I had work done. I specifically asked if this would apply to the work if I used them. I was told it would. However, after the job was completed, I was charged the full service charge of $80 and an additional $60 for labor. The screws were billed at $3.50. I called the office to dispute my understanding of the service charge, as I had been so careful to inquire regarding it's application. They stood firm on their billing and actually disputed what I was told. I must say their tech was quite professional and courteous, and arrived in the specific time frame. Just need to really be cautious with their billing policy.

From salesman to the worker, mason, they were pretty prompt. I am very picky with quality of work but they listened carefully, patiently, except one worker. If you have to do more than just replace your garage door by taking apart the frame and doing the floor, you need an experienced company like this. They cleaned up afterwards very well. Water never came into my garage again. The frame is well built. The workers were very professional and careful in their work. The mason and the two crews that came to install the garage door and build the frame were outstanding.

I was at home, but as my doorbell doesn't work, I didn't realize Door Boy came, fixed and went until after I spotted the bill on the door. Everything was fixed and worked.

They were very careful working in a tight space. They didn't damage anything and they cleaned up after themselves. They were courteous and easy to work with as well.

They came the day I called and were on time. The repairman was very helpful and offered alternatives to replacing the remote control panel. He also explained exactly what he did and what to watch for so it doesn't happen again. He provided excellent and thorough service.

THEY WERE RESPONSIVE AND PROMPT. THE PROBLEM WAS FIXED AND EVERYTHING IS WORKING FINE. THEY WERE RECOMMENDED TO US BY A NEIGHBOR AND WE HAVE USED THEM SEVERAL TIMES. THEY ALWAYS DO A GREAT JOB.