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Sherman Smith Plumbing Heating & Air Inc
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Over 25 years experience in plumbing and HVAC. Contact 7 days a week, 24 hours a day. We answer every call. No job too big or too small. Our commitment to exceptional customer service started the day we opened our doors. Our founders, knew there was a great opportunity to build a company that offered prompt professional service and treat our customers well.
Business highlights
Emergency services offered
21 years of experience
Services we offer
Heating & Air Conditioning, Maintenance Contracts, Nuvo Water Softener Installation, Plumbing, Water Heater Installation and Maintenance, Well Tank Services
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.429 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 14% | ||
| 7% | ||
| 0% | ||
| 7% |
Showing 1-25 of 29 reviews
Paul D.
Apr 2018
Totally overpriced the entire package related to purchase, removal and install of one toilet. The woman handling calls and pricing at the office was extremely rude and very unprofessional.
Sohini R.
Mar 2018
We were beyond thrilled with Sherman Smith Plumbing. They were punctual, kind, and extremely professional. We had a few issues going on in the house and they attended to each and every one. We were given great advice about our issues and were very happy with the service they provided. I highly recommend them. Jack and Guy were fantastic. Thank you!
Response from Sherman Smith Plumbing Heating & Air Inc
"We are very pleased with your kind words. It is our number 1 priority to provide an exceptional customer service experience. We hope to hear from you again! Sincerely, The Team at Sherman Smith Plumbing, Heating & Air"
Shahid I.
Oct 2017
They came promptly and restarted the pilot light.
Response from Sherman Smith Plumbing Heating & Air Inc
"We are glad to have been able to rectify your pilot issue. Feel free to call us for any future needs Sincerely, The Team at Sherman Smith Plumbing, Heating & Air"
Laurie P.
Aug 2017
Great! He said it wasn't worth fixing the sink thing.
Nancy R.
Nov 2016
They were incredibly professional and expeditious. I called them on a Monday afternoon, and they came out by 8:30AM the following day. They assessed the situation, went and picked up the part, and had it installed before lunch. In contrast, Princeton Air told me it would take 2-3 days to order the part, and THEN they'd schedule the installation.
Ken R.
Oct 2016
My septic alarm went off of Friday afternoon at 2 PM. I called Sherman and his crew was at my house by 4 PM. They assessed the situation, tested my existing pump and determined that it was burned out. They gave me the names of several companies to get my septic tank pumped. He gave me the option of installing the same pump the next day or waiting a few days so he could order a more heavy-duty pump, which I agreed was the best long-term solution. His staff was in touch with me throughout the next 5 days to provide status and tracking of the order. When I received some "concerning" opinions from a 3rd party who thought my septic system might be failing, Sherman called my personally while on vacation out of state to explain to me why that party's concerns were unfounded. This is a man who truly cares about his customers. I mean, seriously, WHO ELSE DOES THINGS LIKE THIS?
I love Sherman Smith Plumbing and Heating plain and simple. They are the only name that I trust, and so should you. I have numerous other examples of how these guys saved me...such as coming out on Christmas Eve in the snow to clear a clog when my family was expected to arrive in 2 hours...clearing the clog...and then not charging me a dime...just wishing me a "Merry Christmas" :-) I'm a fan for life.
By the way, if you need a water softener, I personally recommend the Nuvo system that Sherman Smith installed in my home 3 years ago. It works great. I replace the filter once a year and no longer have to lug 40 lb bags of water softener salt into the basement to fill a clog-prone salt-based filter.
I love Sherman Smith Plumbing and Heating plain and simple. They are the only name that I trust, and so should you. I have numerous other examples of how these guys saved me...such as coming out on Christmas Eve in the snow to clear a clog when my family was expected to arrive in 2 hours...clearing the clog...and then not charging me a dime...just wishing me a "Merry Christmas" :-) I'm a fan for life.
By the way, if you need a water softener, I personally recommend the Nuvo system that Sherman Smith installed in my home 3 years ago. It works great. I replace the filter once a year and no longer have to lug 40 lb bags of water softener salt into the basement to fill a clog-prone salt-based filter.
Lucy K.
Sep 2016
Men were sharp - on time and did a good job. It's always easy to schedule service with this business. I've used this company for a new furnace, water heater and AC installation. They are consistently professional and easy to do business with. They've provided various services for the past 10 years. On a day I had a leaky humidifier, the owner talked me through how to stop the leak until they could get to my home. I highly recommend them. When I move, I hope we can find a similar quality provider.
Phyllis K.
Sep 2016
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Debbie C.
May 2016
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Jeff B.
Apr 2016
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David B.
Mar 2016
Great experience. Very responsive and very professional. Really focused on top service. Sherman the owner answers the phone himself on weekends. Heat went out, called on a Sat morning and he sent someone (Edward) right over. They priced a repair. No pressure to do anything more. When I asked what a new system would cost instead of the repair, they gave us quote. Again, never any pressure. Decided to skip the repair since both systems 18 yrs old and we new we had to replace soon anyway or face ongoing outages and repairs.
Work was quickly scheduled at our convenience within a few days and they completed the whole job in 2 days. They sent a full crew of workers and the job didn't drag on.
One of the workers slipped and put a foot through our ceiling while installing the attic unit, and Sherman immediately personally called me, apologized profusely (as did his workers when I got home) and dispatched a sheet rock repair expert out in less than 24 hours to repair at his expense. They did a great job. Fixed and painted it perfectly and left it good as new. Look, accidents happen when humans are involved. The measure of a company is how they respond. Really couldn't have asked for more.
Highly recommended.
Work was quickly scheduled at our convenience within a few days and they completed the whole job in 2 days. They sent a full crew of workers and the job didn't drag on.
One of the workers slipped and put a foot through our ceiling while installing the attic unit, and Sherman immediately personally called me, apologized profusely (as did his workers when I got home) and dispatched a sheet rock repair expert out in less than 24 hours to repair at his expense. They did a great job. Fixed and painted it perfectly and left it good as new. Look, accidents happen when humans are involved. The measure of a company is how they respond. Really couldn't have asked for more.
Highly recommended.
Huimin X.
Jan 2016
unknown
Stephen C.
Nov 2015
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Mark A.
Oct 2015
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A A.
Jul 2015
unknown
Pete D.
Feb 2015
On first visit, made a diagnosis without actually looking at the part. On second visit, came with the wrong part (this would have been avoidable had he actually looked at the part on the first visit). This delayed completion of the project. On third visit, arrived two hours later than planned. Did not call to notify of late arrival. Thankfully, the work was completed and the faucet is functioning. The charge included one hour for a diagnostic visit, one hour for the installation visit (which required less than an hour), and 187 for the part.
Response from Sherman Smith Plumbing Heating & Air Inc
"Unfortunately our technician got held on a job, that was supposed to be one hour but ended up having a job that had some issues that took longer. The technician did try calling the homeowner, but did not get an answer. The homeowner did call the office at the time of his appointment and spoke to Sherman and was told that he technician would be to him in about an 1 hour to 1.5 hours because of the the job he was on. At that time he said he understood and appreciated him telling him that. Our technician arrived an hour late for the appointment and apologized to the homeowner for being late. As far as the diagnostic of the job, we were called in after the homeowner tried to take the shower valve apart himself. We sent pictures of the cartridge to our supply house. When the cartridge came in we were given the wrong cartridge. The shower is a dual shower and there are 2 different cartridges for it. We needed other one, which we got and replaced for him. Unfortunately we can not please everyone, but we do the best we can. We do apologize for any inconvenience this may have caused him."
Pete D.
Dec 2014
The job went very well. It took a little longer than originally anticipated, but was completed in advance of the holiday, which was our primary request. Roy was friendly, qualified, and highly professional.
Josh M.
Oct 2014
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Response from Sherman Smith Plumbing Heating & Air Inc
"I spoke to homeowner and they stated they put the wrong information on the form and they were going to resubmit the corrected information."
Deborah H.
Oct 2014
Was easy to obtain a follow-up appt. Z and his co-worker returned within 48 hours of original problem id. They returned at the appointed time and completed their work. Z reviewed the work with me in detail after completion.
Deborah M.
Sep 2014
unknown
Clayton A.
Aug 2014
Most everything went smooth. The new furnace and AC unit and water heater work great. The only issue I had was there were two rooms which were not getting air. The original tech suggested that there were two openings in the basement which required new ducts. For $500 bucks we installed the new duct work. After installation the rooms were still not getting air. The tech came back out and discovered that the ducts had been cut during a previous remodel of the house and it would be more in depth than originally though. I only wish we could have chased down the ducts before I spent $500 hooking them up. As far as everything else goes, I am happy with their service and would recomend them as their pricing is competitive and they do good work.
Cyrile L.
Jul 2014
Provider was on time and provided good service
Mark A.
Jun 2014
unknown
Tai W.
May 2014
It was fine. They were prompt and they were professional.
Matthew C.
Oct 2013
Very well, as per usual with Sherman and his crew. Any problems, which have been few and far between, were always addressed promptly and with fairness. I only wish that all of maintenance contracting companies I have dealt with over the years showed half as much the professionalism, integrity and honesty this company displays. I highly recommend them!!
Licensing
State Contractor License Requirements
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FAQ
Sherman Smith Plumbing Heating & Air Inc is currently rated 4.4 overall out of 5.
Sherman Smith Plumbing Heating & Air Inc accepts the following forms of payment: CreditCard
Yes, Sherman Smith Plumbing Heating & Air Inc offers free project estimates.
No, Sherman Smith Plumbing Heating & Air Inc does not offer eco-friendly accreditations.
No, Sherman Smith Plumbing Heating & Air Inc does not offer a senior discount.
Yes, Sherman Smith Plumbing Heating & Air Inc offers emergency services.
No, Sherman Smith Plumbing Heating & Air Inc does not offer warranties.