Over 25 years experience in plumbing and HVAC. Contact 7 days a week, 24 hours a day. We answer every call. No job too big or too small. Our commitment to exceptional customer service started the day we opened our doors. Our founders, knew there was a great opportunity to build a company that offered prompt professional service and treat our customers well.
Heating & Air Conditioning, Maintenance Contracts, Nuvo Water Softener Installation, Plumbing, Water Heater Installation and Maintenance, Well Tank Services
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Number of Stars | Image of Distribution | Number of Ratings |
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72% | ||
14% | ||
7% | ||
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7% |
"We are very pleased with your kind words. It is our number 1 priority to provide an exceptional customer service experience. We hope to hear from you again! Sincerely, The Team at Sherman Smith Plumbing, Heating & Air"
"We are glad to have been able to rectify your pilot issue. Feel free to call us for any future needs Sincerely, The Team at Sherman Smith Plumbing, Heating & Air"
"I am sorry if you are unhappy with our response time, however, we do keep a phone log of all incoming and return calls. I do show a call into the office and a return call was made when I came back 1.5 hours later. There was not answer and a message was left. We have no record of receiving a return call from the customer. However, for future reference if you do not hear back from us within 2 hours, it is a good idea to try to reach out again. On occasion a number may be written down in correctly. Thank you"
"Unfortunately our technician got held on a job, that was supposed to be one hour but ended up having a job that had some issues that took longer. The technician did try calling the homeowner, but did not get an answer. The homeowner did call the office at the time of his appointment and spoke to Sherman and was told that he technician would be to him in about an 1 hour to 1.5 hours because of the the job he was on. At that time he said he understood and appreciated him telling him that. Our technician arrived an hour late for the appointment and apologized to the homeowner for being late. As far as the diagnostic of the job, we were called in after the homeowner tried to take the shower valve apart himself. We sent pictures of the cartridge to our supply house. When the cartridge came in we were given the wrong cartridge. The shower is a dual shower and there are 2 different cartridges for it. We needed other one, which we got and replaced for him. Unfortunately we can not please everyone, but we do the best we can. We do apologize for any inconvenience this may have caused him."
"I spoke to homeowner and they stated they put the wrong information on the form and they were going to resubmit the corrected information."
"Unfortunately we don't try to hide costs in our estimate our estimates are accurate. We do not come back to you at the end of the job asking for additional money, Our estimates stand firm. We cover all our bases so as not to surprise you once the job begins with additional costs."
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