Hillsborough Irrigation & Landscape Services

Hillsborough Irrigation has had the worst customer service of any company I have ever worked with. After installing my sprinkler system and taking my $3k they have been unable to help me with anything else. I signed a service contract with them to open and close my system. I have been waiting for two months to get an appointment to open the system. They are now saying it will be July before they can open it. Does that sound like a company you want to work with. If you are looking for some to help with your irrigation needs I would highly recommend you DO NOT use Hillsborough Irrigation.

Perfect and I had great experience.

Ken and his team were an absolute pleasure to work with. Ken provided a very reasonable quote and within a week Assal's crew had completely built the patio, reseeded the lawn, and powerwashed the driveway to clean up the worksite - all this despite being rained out for several days. Ken was very quick responding to us, and was very receptive to our opinions and suggestions. We're already planning to hire them again to landscape the front of the house and have no doubt they will do a great job. These guys are truly professionals.

Awesome!!! Would recommend and will use again when the time comes.

Fine. They arrived when expected and completed repair in less than30 minutes.

Even after we indicated we were ready to move forward, we did not hear back from the company with updated plans when promised (or at all). Details that we shared were left out of project planning. We eventually decided not to do the project because we were so concerned about their ability to actually follow through.

They are unfortunately not taking any new customers because they're too busy.

The work was done very well.

We could not be happier with our decision to use Hillsborough Irrigation. Ken and his staff were a pleasure to work with and true professionals. The entire experience from start to finish exceeded our expectations.we highly recommend them to anyone.

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They returned my call promptly. were very professional. knew their stuff. fixed a couple of broken valves.

Extremely pleased with the outcome! He made a few suggestions on placing the lights and it turned out very well. I was hoping for the basic, but with a little more $, at MY choice, he provided more than I expected! I did not realize I could upgrade that easily with comparable "new house" affect. I now enjoy looking at my home, coming home, with the lights on the house and the reflections it creates. The owner applied Angie's List discount AND off-season discount without me even asking!

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On time and did a good job.

Only complain would be that they did not indicate prior to coming for the estimate that they would charge if services were not performed.

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Great job

They were super professional, showed up 15 minutes early, walked around the lawn to check every head with me and then busted their tail to get my job done in the time they had. Ken was there with them to get them started and is a hands on owner.

My experience with Hillsborough Irrigation & Landscape between Dec. '14 and July '15 can be broken down into four separate experiences.  Good, Terrible, Decent, and Let Down.  Its disappointing that I didn't have better experiences with them because I trusted the good ratings they received on Angie's List.                                                                                                                                                     
  The good:  In Dec. '14, they cut out all of the small trees, bushes, and weeds from around the house (9 small stumps remained at this time).  They also removed a 50 foot birch tree but that stump also remained.   The proposal specifically identified an additional cost of $250 for the birch stump to be ground down so I decided to hold off until the spring.  At this time, the plan was to use their services during the spring and summer so they could install new landscaping in the areas that were bare.  I did not want to do all of the work in the spring because I did not want the large expense all at once.  In April '15, I received another proposal from the salesman/designer to install new landscaping in the backyard.  I signed the proposal and they were to plant 8 new trees, power wash a retaining wall, and remove three stumps in the yard.  I exchanged emails with the designer who confirmed that the small stumps would be removed at no charge because it was included in the cost from the Dec. '14 proposal.                                    
  The terrible: They returned to do the landscaping at the end of May.  Luckily when they came to my house my wife was home because the installers brought the wrong trees.  My wife told the landscape manager (I think that was his title) to take them back and bring the correct ones.  I would have assumed that this wouldn't have been a hassle free until the designer called me to tell me that the nurseries don't like when you return items (as if I cared, they brought the wrong items).   It wasn't until after I emailed a photo of the wrong trees that the designer lightened up.  He said that they would get the correct trees and complete the installation.  I was told by the landscape manager that I would be "put on the schedule" in two weeks (not completed in two weeks).   I exchanged text messages with the landscape manager who said they were very busy and I would be scheduled shortly.  I received the run around from them for weeks and was never put on the schedule.                                                                                                                                                          
  Nothing happened during the month of June and during the July 4th weekend, I called the landscape manager's phone. However, a new employee answered and said that the previous person was no longer with the company.  He quit and they were scrambling to figure out which customers still needed to have their work completed.   The new employee came to my house a few days later to assess the work that needed to be done.  He said they would complete the job but they were so busy that he didn't know when it would be.  In the mean time, I exchanged emails with the designer arguing about the remaining small stumps from Dec. '14 that were not identified for removal on the second proposal in April '15. I informed him that I wanted them removed this time around because they were paid for and I don't know when they would be back to complete the entire project.                                                                                                                                                                                                                                   
  After another two weeks of no contact, I called the company to cancel the project because I changed my mind on the design and I was fed up with the lack of courtesy and professionalism.   When I called the company, I spoke to the employee who came to my house and told him the reasons why I wanted to cancel.  He stated that the previous designer that i had been in contact with also left the company and they have a new designer.  He assured me that if we wanted a new design they would give us one and complete the work in a week.   This new employee was extremely polite and understanding so I gave them one more chance.

   The decent:  The new designer came to my house, provided me with a new design/proposal, and worked with me on the adjustments made to the design.  This new designer was very professional and did a good job.  In this new proposal, we also included the birch stump grinding that was listed in the Dec. '14 proposal for $250.   They finally came back the last few days of July to complete the work.  For the landscaping that was completed, they did a good job.                                                                                                                                          
  The Let Down:  They did not grind the birch stump.  The new landscape manager said that it should cost more than the $250 that I was quoted in the proposal.  He said that they didn't have the machine to do it, either.  He also said that he thought about renting a machine to do it because I had such a horrible experience with the company, but if they did if they were to grind the stump I wouldn't be able to plant anything there in the future.  At this point, I was mentally done with this company so I let it go.
   
  I wasn't going to post anything here because I didn't want to say anything bad about the company.  However, I felt that other Angie's List users should be aware of what happened.  Its disappointing that we had to wait almost three months to have our work completed.  Its also disappointing that that they wouldn't honor the price that was quoted to me, twice.                                         
  On a positive note for the

It is fast, and the system works

The salesperson lied about the service timing and did not bother to listen to us as a customer.

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We use Hillsborough Irrigation for (1) irrigation system; landscape lighting and (3) some other landscaping projects.  They are professional is every way -- timely, polite, knowlegable and through.   We have used them for 10+ years and are very satisfied

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