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Pitstop Appliance Repair
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Appliance (Smaller Size) Installation and Replacement,
About us
Schedule your appointment any time directly from our website- www.PitstopApplianceRepair.com If you need to contact us, please use our email- [email protected], not the Angie's list message system. We are a local in-home appliance repair company, known for great service in Basking Ridge NJ & surrounding areas. Pitstop Appliance Repair was formed by hard working individuals who, after many years working for other companies, realized together they could offer better service than the 'industry standard'. No more waiting a week for an appointment. No more taking an entire day off work. Appointments to fit your schedule. Technicians who are knowledgeable and will take the time to explain what is happening with your appliance and what can be done about it. We employ United States Military Veterans.
Business highlights
Veteran owned and operated
16 years of experience
Accepted Payment Methods
- CreditCard
Reviews
4.7105 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 10% | ||
| 4% | ||
| 3% | ||
| 2% |
Showing 1-25 of 105 reviews
Roland R.
Jan 2018
Josh from Pitstop Appliance Repair does a fine job. He's clear and set expectations.
Pam L.
Nov 2017
119.00 was high compared to most competitors and couldnt be used toward repair. While serviceman was nice, he didnt realy look deeply into issues. He glanced at icemaker, noted frost and said i needed a new icemaker. With labor it was over $300. Turns out fill tube was blocked with ice and water line on back of fridge was cracked. Fixed myself with blow dryer and new tubing. He looked at interior of dishwasher only. Said it looked clean, sometimes dishwashers smell and to simply buy cleaner tabs. Turns out drain tube was installed incorrectly, backed up with food debris causing it to leak and create the odor. The cost wouldnt have been too bad had he done an actual diagnostic. A cursory “look-see” resulting in two wrong diagnoses was disappointing, to say the least.
Gloria W.
Sep 2017
They did a good job, and were very responsive.
Michael S.
Aug 2017
I made an appointment at 205pm for 4pm same day! the technician was here at 406pm. he took the top off the soap dispenser and reassembled it. 10 minutes and he was done. great service!
Nicholas D.
Jul 2017
Technician came prepared and quickly fixed the issue.
Krupa P.
Jun 2017
The service man that came out did an amazing job. This was my first time using Angie's List and I am really impressed. I had called about 6 places as we are located in an office setting and no one was available to come out right away but PitStop did. Will be using the services of PitStop going forward.
Georgia F.
May 2017
It required two visits as two different parts turned out to need replacing. The machine started leaking again two days after the first visit. The repair technician would not remove the dryer and stacking kit--I had to get someone else to come in and do that before he returned to do the second repair, and then I had to bring someone in again to re-stack the dryer. While I understand that it takes more than one person to unstack and stack a dryer, I think the repair tech should have had a helper available instead of making me make the arrangements to bring someone else in twice.
Gloria W.
May 2017
The repairman diagnosed the problem as a faulty water sensor, but did not have the part with him to fix it. The part came in quickly and he repaired the machine. He explained everything in detail. I was happy with the service. I liked being able to schedule the appointment online.
John B.
Feb 2017
Very professional. Josh was on time and gave us a good idea of the problem. Due to his cost estimate, and as the fridge was still under PC Richard extended warranty, we used their free service.
Donald W.
Dec 2016
Perfectly. We told him in advance what we needed and gave him the model number so he could order the parts and make only one visit. He has always been super-attentive to doing ONLY what's needed, and EXACTLY what's needed, to solve the problem at the LOWEST cost possible for a professional repair. He has certainly earned our trust (and our continued business). We are very grateful.
Robert K.
Nov 2016
Excellent. The vendor is a true professional. Diagnoses were explained thoroughly, thoughtfully and specifically. Parts needed to be ordered; pricing was reasonable and estimate was well-communicated. Follow-up visit occurred as scheduled.
Rachel M.
Nov 2016
Great - they came out and checked what was wrong, ordered parts and gave my dryer new life.
Roland R.
Nov 2016
The owner, Josh, came to diagnose the problem. He was very knowledgable and provided several options to choose from. After I made a decision, he ordered the part and installed it a few days later. No hassles. Overall a very good experience.
Mike M.
Oct 2016
Went excellent, never had a more knowledgeable service person...arrived promptly, diagnosed dishwasher issue within minutes, Ordered part and repaired a few days later (again arriving promptly) quicker then I've ever seen a repair done once part arrived a few days later. My dishwasher is now running like new! On the dryer, he walked into my laundry room immediately diagnosed that there was a ventulation duct that needed clearing, not a repair by him. He was nice enough to not only honestly diagnose the issue which meant him receiving no further work, but gave a me a recommendation for a service company to clear the ventilation ducts for me. This was the most knowledgeable and professional repair person I have ever worked with...WOULD ABSOLUTELY HURE AGAIN!
David C.
Sep 2016
Josh came out quickly, and knew immediately what was wrong and how to fix it. He even had brought the necessary parts, based on my description of the problem. The repair took only a short amount of time, the price was reasonable, and the oven has been working perfectly ever since. Thanks!
Ann G.
Aug 2016
Their online scheduling was easy to use. Able to see available appointments and schedule for the next day. They offer a 2 hour window (instead of competitors 5 hour window). The base charge for the service call was $79 which was $10 more than the competitor who had the 5-hour window for service. Competitor could not arrive for 3 days. Pitstop was able to come the day after my call. The technician arrived on time and was very professional. He explained they do all kinds of appliance repairs so I will keep their number for future needs.
Barry H.
Aug 2016
Josh was very knowledgeable and explained the repair is very simple terms... Cost of the repair of my gas dryer was less than expected. Pit Stop is very reliable & honest.
Homeowner
Jun 2016
unknown
STEVE S.
Jun 2016
After having a number of bad experiences with "factory authorized repair centers", I contacted Pitstop after reading a number of its reviews - figured it was worth a chance. The technician, Josh, called to advise me that he was stuck in traffic - and would be here shortly - and he also added "it sounds like an easy fix, so it will probably only take me five minutes" - he was wrong - it took seven! Josh was incredibly knowledgable and I felt extremely comfortable with him right from the start - after all, not everyone would even have the courtesy to call and say he is running late. In fact, he was only late front he original window by five minutes. Josh, as stated, made the preliminary repair - which is a stopgap - a part is needed. Pitstop has promised to send me a quote quickly - and once the part is ordered Josh will be back to install. I was incredibly pleased with Pitstop and would highly reccomend to anyone in need of an appliance repair.
Melissa V.
May 2016
Range hood and dishwasher were quick fixes, and both have continued to work trouble free for months now.
The built in microwave was expensive and only 2 years old, but proved unfixable and we are working with manufacturer now regarding replacement. Pitstop didn't charge me for the microwave repair since it ended up being not fixable, even though it took some time and effort on their end before coming to this conclusion. These guys know a ton about appliances and I find this company very helpful, easy to make appointments too.
The built in microwave was expensive and only 2 years old, but proved unfixable and we are working with manufacturer now regarding replacement. Pitstop didn't charge me for the microwave repair since it ended up being not fixable, even though it took some time and effort on their end before coming to this conclusion. These guys know a ton about appliances and I find this company very helpful, easy to make appointments too.
Angela A.
May 2016
unknown
Maureen F.
May 2016
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Michael Y.
Mar 2016
unknown
Virginia A.
Mar 2016
unknown
Elizabeth S.
Feb 2016
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Response from Pitstop Appliance Repair
"We are sorry to hear you are not happy with our service. Here is our viewpoint- The refrigerator showed different symptoms and behavior at the initial diagnosis appointment than it did the next time we returned. Unfortunately that can happen sometimes, and as a doctor you should understand that. Making the situation more difficult was the fact that we originally were talking with the wife on the first appointment, but the 2nd appointment was the husband- so he was not there to see what the unit was doing the first time, nor hear the technicians explanation as to what the machine was doing and why. 2nd hand information and he said / she said helps no one. You say- "- we would have written a good review if he tried to fix it, couldn't, explained the issue and left" yet that is exactly what happened- we removed the part, told you your compressor had failed, did not charge you, and left. We ate the cost on the part, shipping, time, fuel, and wage. We did the best we could with what the situation was. Unfortunately we feel you are rating us on emotion instead of facts. We have many thousands of happy customers.. it is a shame that most people only take the time to write a review when they are not happy."
Licensing
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FAQ
Pitstop Appliance Repair is currently rated 4.7 overall out of 5.
Pitstop Appliance Repair accepts the following forms of payment: CreditCard
No, Pitstop Appliance Repair does not offer free project estimates.
No, Pitstop Appliance Repair does not offer eco-friendly accreditations.
No, Pitstop Appliance Repair does not offer a senior discount.
No, Pitstop Appliance Repair does not offer emergency services.
No, Pitstop Appliance Repair does not offer warranties.