Frank's Lawn & Handyman Service

In about a week, they called to set up a date to start the jobs. The people that work for Frank's Landscaping are good workers and know how to do their job. I didn't have to baby sit or watch over them. They worked the whole time doing the job, and I was very happy and pleased when I saw the results. The landscaping was just right for the choices and the windows could't look better. I could not have done any of this myself. Iam putting Frank's landscaping and handyman service in my phone book and offer my neighbors my new friend.

Not well. I asked that the company call me in advance so that I could pull my car off where I park on concrete strips adjacent to my garage (I do not have a full driveway) so as not to have my car interfere with the work, but the staff just showed up and I happened to hear the mower running. The worker who did the mowing utilized a standing mower that just grazed over the top of overly tall grass/weeds and flattened them and entirely missed the low, flat weeds (immediately after they left, I spent about an hour, manually pulling weeds). The worker who did the trimming and edging did not have an edger, so he turned the trimmer sideways for edging, which did not give as defined a cut as an actual edger, which I had expected. It was not until after I paid the bill in full by credit card that I discovered that the worker who did the mowing apparently missed one area entirely and, over a 3-day period, I spent about an hour to manually cut this very high grass WITH A SCISSOR. In the meantime, I continued to wait for a break in multiple consecutive days of rain for the weed treatment. I did notify the owner by e-mail of my dissatisfaction with the mowing and, after not receiving a response within two days, I e-mailed the landscaping manager, who also did not respond. I then e-mailed both of these people that I was contracting with another company (whose fee per cut/trim/edge is $10.05 lower and per weed treatment is $5.05 lower). The owner responded only "OK, thanks - If you need anything else just contact us!" Although I did not specify my desired action, I thought that he would, at least, offer a free cut/trim/edge or a full or partial refund, but no offer was made.

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