Joe Hurley Inc

Always very professional and excellent workmanship. Friendly and always take the time to go through twice yearly inspection. I highly recommend.

The installation process was pretty painless, they used tarps for every place they were working or walking in my home which made for super fast clean up and leaving no mess behind. The technicians were kind and informative. It took patience for then to go over the thermostat as many times as they did before I understood it and at no time did the young man become frustrated with me. The office took care of registering the equipment and processed my rebates. I didn't have to do anything but learn the thermostat. I would recommend them to my family, friends and neighbors.

Well done!!!!

Will never use Hurley again. They are a bunch of thieves.

unknown

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Great experience beginning to end. Competitive quote, punctual, professional workmanship, and went above and beyond in repairing some duct work and other issues.

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First, I had 3 companies evaluate my system and bid on the job, and had an additional private contractor help look over the outcomes. I ended up choosing Joe Hurley based on my neighbor's review plus the price compared to the other companies and the professionalism that came across for well.
What I liked about Joe Hurley:
1. Up to code - they were very specific about pointing out what needed to be done to secure permits. My prior system was a mess, and we knew that going in.
2. Professionalism - from sales through the installers, no BS, just get the job done right. 
3. The TEAM - yes, the installation crew worked as an extremely well-oiled machines. We had 4 people working at the same time in unison. Team leader in the attic tearing down the existing furnace, coils, etc, while two people worked on the AC to remove the old AC, extending gas lines and power and installing the new AC outside, then meeting up to handle the roof venting, while a forth person was prepping the new furnace and coils - and the removal of the old equipment. Ultimately the 2 on AC joined the team leader in the attic to complete the installation of the coils, before the the last person came in for the final review and touch ups - and running me through how it all works.
4. Going the extra mile - They then all helped me look at options for modernizing the 2nd HVAC we have in another part of the house. They were going to run an extra wire so I can get that on a WiFi thermostat, but did run into problems that prevented it. But they then showed me a work around, which when I checked with Honeywell was the perfect solution - so no extra costs for me!
5. Clean - covered the floors, no mess, cleaned up as they went along
6. Weather did not stop them - it rained on them, some times miserably, but they kept up really well.
Overall, I was very pleased with how this worked out.

unknown

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It was excellent and they were very good. They were on time, always called and explained everything.

Arrived on time, did a thorough inspection of the whole gas line, and made the necessary repair in less than an hour. No problems.

Avoid at all costs.
These clowns just cost me my house sale. When system was installed 5 years ago they could never get the system to function properly. Temperature swings of over ten degrees when set at 75 degrees. They said there was nothing wrong and were hesitant to come back out. They finally came out and switched the thermostat on the wall and walked away. The problem was not solved. We finally hired a competent company to come out and try to solve the problem. It turns out the thermostat was not properly configured for that model ac/heat unit. This was not their major failure.
The company never pulled permits or had the unit inspected. I was in the process of selling the house when the Certificate of Occupancy inspector noticed no inspection sticker on the unit. He checked the records and said no permit/inspection,therefore no CO. I called Joe Hurley Inc. 3 weeks ago (twice) and have yet to get a call back. I tried applying for permits myself but had to hire a licensed HVAC company to certify the exhaust system first ($150.00). I then applied for the permits and am waiting for the approval. I checked with the town today and their time frame for approval is too long for the buyer and the sale is falling through.
Quick review:
1. Installed system and couldn't get it to work.
2. Didn't want to come back and fix the problem.
3. Never got permits or had the system inspected after installation.
4. Never called me back when their lack of permits/inspection created a crisis.
5. My house sale falls through and these clowns can't pick up the phone.

This review is in regards to Mr. Craig Trautweiler, the comfort control specialist, and his very rude and insulting treatment I had received from him on July 11, 2014. Mr. Trautweiler had come to my house during the month of June, 2014. To date, I have not received a written proposal and a call to your office on Friday, 7/11/14, in the form of an inquiry was met with his hostility towards myself. He questioned why I even called and was extremely rude and told me to look for another company! It's a shame this is how you treat potential customers as you certainly do not need any more business.

Great!

They came out on a Monday were immaculate, punctual and honest. The unit needed to be ordered and came in within about a week. We waited on them for the unit and didn't go with someone else as they were referred to us by family. The new unit is more efficient.

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We trust them in our home while we are not there to work on our AC unit. They are very knowledgeable and have great customer service and are very easy to work and flexible with our schedules.

Both jobs went very well. They were reasonably priced, completed the work on a timely basis, were on time and professional and the work was very well done.

It went very well. It's only been one day but AC seems to be working well. Joe Hurley Co. was lowest price of three quotes and including Lennox Elite series 16 Seer air handler and compressor. It also included 2 year labor warranty where other companies provided only one year. Four technicians performed the work in one day which was not easy since air handler in attic was in very tight space. They responded patiently to my many questions and did not leave until all testing of unit was complete.

Tech arrived as predicted. Was courteous and knowledgeable. Checked the symptoms, corrected the problem and verified proper operations of the system. At my request, the system charge was checked and topped off.

I called and made an appointment for the next day for them to come, I was told at that time that there was a basic charge if no work was done. They were on time and gave the system a thorough check up. A couple of minor items were pointed out to me which at the time I did not have done. Will be contacting them to get information and discuss the possibility of replacing the system with a newer more efficient system in the near future.

Service person on time. Did service with explanation and was curteous.

fine