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Window Genie of Northwest New Jersey

4.8(
124
)
Carpets or Rugs - Clean at Home, Maid Service, Post Construction - Clean-up,

About us

Window Genie provides both residential/commercial window cleaning, house/roof washing, deck cleaning/sealing, concrete cleaning/sealing, gutter cleaning, carpet cleaning and solar/safety security window films. All technicians are trained, uniformed and background checked, fully insured and work directly for the company. Proud member of the IWCA (International Window Cleaning Association) Payment is due upon completion.

Business highlights

26 years of experience

Services we offer

Concrete Cleaning/Sealing, Deck/Fence Cleaning/Sealing, Dry Clean Carpet Cleaning, Exterior House Washing, Gutter Cleaning, Gutter Resecuring, Interior/Exterior Window Cleaning, Mirror Cleaning, Roof Washing, Safety/Security Solar Window Tinting & Holiday Lighting. , Screen Cleaning & Repair

Amenities

Free Estimates

Yes

Reviews
4.8124 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
7%
3
2%
2
2%
1
2%
Write a review
Showing 1-25 of 124 reviews
Anantha S.
Aug 2022
5.0
Yes, I recommend this pro
Great service. Detailed.
Robert F.
Feb 2021
5.0
Yes, I recommend this pro
$800
Perfect in all regards. Exceeded my expectations overwhelmingly.
Brian L.
Feb 2021
5.0
Yes, I recommend this pro
Very professional employees. Always arrive on time and do a great job. Highly recommended.
Phil M.
Nov 2018
1.0
$582
I hired this company to clean my windows and window sills. The owner, Steve, inspected my house and gave me a price to clean the sills. I wasn't home the day his workers did the work. When I got home, there were used and wet cleaning rags scattered throughout my entire house. Also the window sills were still dirty which looked like they quickly wiped the sills and left dirt on both sides of the window sills. I called Steve and when I told him, his first comment was that it was screen burn and couldn't be cleaned. Then when I said it was actual dirt, he said I needed a "house wash" which would be an additional cost. He never inspected his employees work and without even seeing it or apologizing to me, he was trying to upsell me on additional work. I told him I would expect him to at least come see the work before commenting on it. Then he called and said a house wash is typically needed for these type of direct window sills. My issue is why didn't he recommend this when he first quoted the job. Also instead of apologizing and then coming to see if for himself, he was denying it and trying to upsell. STAY AWAY FROM THIS COMPANY. He will quote you one price and then do poor work and give you an attitude when,it's not done right.
Response from Window Genie of Northwest New Jersey

"I did offer to come and inspect and re-clean the sills as needed and indicated that in many cases the tiny cracks and crevices may require a house wash to flush out the dirt and grime. The windows and sill at this particular house were extremely dirty and neglected. We can not turn [Member Information Removed] plus years of dirt and grime into brand new finished results. By the way the window are sparkling clean and look great. As I offered and the customer declined and even threatened to have me arrested if I showed up on the property to remedy the situation I removed the charge for the sill cleaning. I even provided a 15% discount off the other window and glass remediation services for the customers inconviences and dissatisfaction. Customer still has refused to pay the invoice. I stand behind all of my work; the many positive reviews and happy loyal customers reflect [Member Information Removed] years of service. I will always go above and beyond to make a customer happy."

Jerome B.
May 2018
3.0
$750
Very expensive & the work was 'so-so', next time I'll do it myself.
Response from Window Genie of Northwest New Jersey

"Wrong location, I service NJ not virginia"

William D.
Apr 2018
5.0
Yes, I recommend this pro
Trevor was spectacular and totally qualified to lead his crew. We live near Limecrest Quarry and our windows get covered with lime dust. They actually look white and honestly, it is not the highest priority in our budget.. The guys did an mazing job and I will now have them spring and fall. They cleaned the gutters at $100.00 less than what I am used to, cleaned the windows inside and out and power washed the screens. We could not be happier with the results! Don't hesitate to call them!
Herb B.
Dec 2017
5.0
Yes, I recommend this pro
$300
One man did all of the windows (including the skylight) while the other did the carpet - - both did a fine job.
Charles B.
Sep 2017
5.0
Yes, I recommend this pro
$500
Great job!
Alexander A.
Jul 2017
2.0
$50
The first issue I had was poor communication from the company, as to what day they would arrive to do the gutter cleaning. Their work quality was very poor. Over the winter almost all of the gutters overflowed causing ice dams. Also, one of the gutters was left dented from what was probably a ladder they had leaning against the gutter. I called the company and complained and they did not return my calls. I do not know if any of their other services are good but I would avoid this company for gutter cleaning at all costs.
Mark R.
Jun 2017
5.0
Yes, I recommend this pro
very professional
Lynn A.
Apr 2017
5.0
Yes, I recommend this pro
Very well, they arrived on time, did a very good job and cleaned up after themselves.
Diane T.
Apr 2017
5.0
Yes, I recommend this pro
Steve came out and sent me an estimate very quickly and scheduled the work to be done. They came on time and spent 9 hours taking apart my windows, storms, screens - and cleaning them. They now shine! Prompt, efficient, respectful and great workers. I will not only recommend them - but they will be hired every year to do my cleaning. Awesome service.
Steven J.
Jan 2017
5.0
Yes, I recommend this pro
Very well!
Vincent L.
Jan 2017
4.0
Yes, I recommend this pro
They didn't show up on the day I thought they were. They showed up without calling to let us know that they were coming. They left some of their equipment on my property when they were done.
SUSAN C.
Jan 2017
5.0
Yes, I recommend this pro
Went very well. Staff was very professional and careful of window treatments. They were also willing to clean only the windows I specified.
Kathleen L.
Aug 2016
5.0
Yes, I recommend this pro
$80
Great! Showed up on time with two guys--they effortlessly cleaned my gutters. After the coupon it was about $80. I would definitely recommend this company!
Judy C.
Aug 2016
5.0
Yes, I recommend this pro
$399
Excellent workers excellent outcome 
Phyllis M.
Jul 2016
5.0
Yes, I recommend this pro
.
June M.
Jul 2016
5.0
Yes, I recommend this pro
unknown
Mike C.
Jul 2016
1.0
$40
I purchased the $100 worth of home service for $40 through Angie's List with the hope to have Window Genie perform gutter cleaning and window washing at my newly purchased home. After purchase of discount package through Angie's List, I received an automated email from AL that the service provider would be in contact with me shortly. That was a few days ago and they have not. I have also personally attempted contact with them and left 2 voice messages, explaining what I would like done at the house. It has been nearly a week since the first VM and have not received a phone call as of yet. I would like my purchased discount package refunded.
Gene S.
Jul 2016
5.0
Yes, I recommend this pro
$89
unknown
Merrilee M.
Jun 2016
5.0
Yes, I recommend this pro
$399
Guys showed up on time, were both very nice, and did really excellent work. There was a stubborn spot up by the chimney that Bob showed me that he just couldn't get, but he went back with extra solution to make sure it was clean.

The siding on my house looks brand new - the bugs are gone, the mold is gone and it's so sparkly clean, I'm in love with it all over again.

Thank you, so much, for an excellent job. Definitely would recommend and use again.
Vincent R.
Jun 2016
5.0
Yes, I recommend this pro
$399
unknown
Vincent L.
May 2016
4.0
Yes, I recommend this pro
unknown
Karen P.
Apr 2016
2.0
$128
I CALLED WINDOW GENIE, GOT VOICE MAIL, AND LEFT A COMPLAINT.
Response from Window Genie of Northwest New Jersey

"With out going in to full detail as I did with the customer and the BBB it was simply a miscommunication. The customer was credited, NOT responsible for the bill and removed from our database per her request. Not sure why she continues to bash the company. Regards Steve"

Showing 1-25 of 124

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Window Genie of Northwest New Jersey is currently rated 4.8 overall out of 5.
Yes, Window Genie of Northwest New Jersey offers free project estimates.
No, Window Genie of Northwest New Jersey does not offer eco-friendly accreditations.
No, Window Genie of Northwest New Jersey does not offer a senior discount.
No, Window Genie of Northwest New Jersey does not offer emergency services.
No, Window Genie of Northwest New Jersey does not offer warranties.

Contact Information

723 Route 206, Andover, NJ 07821

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