Benchmark Appliance, Inc.

I was given a day and time they were coming, and then got two different calls that he was being delayed. He fixed part of the problem, but needed to order parts to finish the project. Two weeks later, I had to call them to see what was going on, I was told she would have to check the warehouse to see if the parts had arrived . Three hours later she called back and said they were there. We set up an appointment for tomorrow between 10am and noon. The gentleman was nice , so we will see what happens tomorrow . Would I get them again? I do not know.

Prompt, courteous and knowledgeable.

It was great. They got here on time and completed the nod in about 30 mins. I will call again if I need them again . Thank you so much.

Arrived when they said they would be here, excellent communication regarding costs, very friendly and helpful with advice on how to operate appliance at maximum capacity. Highly recommend and would rehire in a second!

Charlie was professional and nice. He wore a secure mask which I appreciated. He explained everything throughly and in detail. Definitely a 5 star company!

I wish I had asked the repairmanâ s name. He was excellent. He wore an mask, covered his shoes and was very efficient in fixing our dryer. He was so pleasant and even helped my husband put the doors back on the laundry closet. I would definitely hire this company again and hope that repairman would return to our home.

overall good experience, prompt and professional.service.

Prompt, courteous service. Excellent technician

First I spoke with Gail who was very pleasant and was able to get me an appointment very quickly. My fridge was getting warm. Charlie the technician came and ran a diagnostic check and was able to find that the fan was not working. He ordered one and Wednesday he put it in and the refrigerator was back to normal in less than 8 hours. he was kind enough to give me a number I could text to let him know what was happening with the refrigerator. All this went on during labor day weekend. He always made us feel like we weren't "bothering" him as we must have text him 3 or 4 times. when he was running late Gail called to let me know when I could expect him. Charlie the tech that worked on my refrigerator was courteous, kind, and knowledgeable the office staff was great very helpful. Additionally, Charlie called me this morning to see how the refrigerator was working. Talk about customer service. I would highly recommend them and they will be my go-to people when I have a need for appliance repair... Thank you so much, Charlie, Gail. and Benchmark Appliance for the great service!!!

Very cordial service tech, Charlie. He came wearing a mask and put shoe coverings. Even though he was fairly certain if the problem he took time to investigate less obvious options. And he explained everything as he was going. It took longer to get the past than initially anticipated, which seems to be true of most inventories. Good people

Set up service for a dryer repair. Easy to get an appointment. Quick reliable service. Would definitely recommend. Our repair man Charlie was very professional. Explained that the service we needed showed us the broken parts. He was very courteous And Knowledgeable. A+ service.

Charlie was prompt, knowledgable, and came back a few times to fix other asks we added on to the initial repair.

Charlie was a professional work very hard to fix my problem and now it is completely fixed

They returned your call right away and had a service man out the next day. He knew what the problem was and repaired it and was on his way.

Did all they could do to accomplish job in a timely manner. Very impressed with the effort and performance

He was on time. Very knowledgeable about appliance and problem resolved

Very professional and reliable

Benchmark's technician showed up as promised and the washing machine was adequately serviced. Although Benchmark Appliance is practically around the corner from us, I didn't know anything about them.

Benchmark Appliance, specifically Charlie, my technician, are one of the few contractors we have used for our NJ home that we trust and can totally depend on. Johnny on the spot, polite, personable, works hard, cleans up his area after he has worked on whatever the problem is and has fixed a couple of very problematic appliances that I have. If I have questions or think of something that might work (that he has heard of but hasn't tried before), when other methods fail, Charlie is open, accommodating. He has suggested repairs with saving me money in mind, and never goes for the big ticket replacement part when a tweek of this or that can be done instead. I greatly appreciate this!

Showed up when promised was thorough.

He was great

Did the job we asked for in a timely and professional manner.

My Dishwasher appeared to be working fine when the Benchmark Field Technician arrived. He ran some diagnostic tests and left. Good warranty, may need it in the future.

Friendly and professional.