ALL ABOUT FLOORS

Install & finish floors. 11/2 100's of voids, uneven sanding, split ends. 11/4 Installer re-sanded sawdust, spot refinished, filled voids. Gave us tube, said use to fill remaining holes! 11/6 Installer filled more voids, some re-coated. 11/13 Owner agreed, not what he expected: too much color variation, knots, voids, multiple split ends, end heights not meeting, sawdust under poly. Said he wanted us to be happy, he would talk to vendor. Paid bal. 11/26 Vendor wood is S&B , but: price was the criteria for which we selected this less expensive product from . . . If the color variation was the most important concerns we would have presented either a Clear grade of product or a Select & Better grade from a premium (Northern) mill. Never discussed/agreed to color variation/lower price. Vendor: Industry standards note that unfinished flooring should be trowel filled prior to finishing. This would address the voids identified in the pictures. John refused help on wood, his guy would refinish & we should not have paid if we were not satisfied. We not comfortable with poor worker redo. Suggested refund $1000 John now says "I am not a hardwood guy , "What do I know about hardwood?"