STOVE SHOPPE

We visited the Stove Shoppe to have two gas fireplace inserts put into our home.  One insert was a zero clearance, which we changed to a gas insert and the second was a chimney fireplace changed to a gas insert.   We placed the order and were told that the equipment was in house.  We PAID a substantial down payment for the equipment.  We had a contractor doing gas lines and other work in our home, so the contractor contacted The Stove Shoppe.  The contractor was told that they did not have the equipment...any of it!  Our remodel was delayed due to the Stove Shoppe, so additional time was spent and our deadlines were not met.  Further, we received the equipment and the Stove Shoppe did not have the remote control for the family room insert and underestimated the cost, thereby causing us another $500!!!   When we went to use the insert in the living room, it would not shut off.  We had to go to the basement and turn the safety off.  The Stove Shoppe came out (weeks later) and ordered a new remote control.  We have only used the living room fireplace once and had decided that since we were doing Christmas Eve at our house, we would like the living room fireplace...low and behold...the fireplace did not work!!!!!  We immediately called The Stove Shoppe and they closed early for a Christmas party.  The next morning I called The Stove Shoppe and was told that someone would be at my house late in the afternoon...low and behold the phone rang and they could not make it!  They then said they would come to our house Saturday  morning (Christmas Eve), and guess what????  They could not make it again!!!  AND, I WAS TOLD TO GET A PLUMBER!   This fireplace is under warranty!  The problem with the unit  not the gas line!!!!!NEVER, NEVER, NEVER would I use The Stove Shoppe again!

unknown