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About us
POLICY WELL & PUMP has been serving Southern New Hampshire and the Massachusetts North Shore since 1966. Since its founding, Policy Well & Pump has become a recognized leader in providing professional service to meet the various water well needs of residents, businesses and municipalities. Policy has been featured in the Water Well Journal, a national trade magazine and noted for its outstanding service in the Nashua Business Digest.
Business highlights
Emergency services offered
59 years of experience
Services we offer
SERVICES: PUMP SYSTEM MAINTENANCE, FILTER SERVICE, WELL FLOW TEST, WELL EXTENSIONS, WELL CHLORINATION & EMERGENCY SERVICE. PRODUCTS: SUB PUMP, JET PUMPS, WATER TESTING & WATER TREATMENT
Services we don't offer
PLUMBING SERVICES
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Reviews
4.225 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 4% | ||
| 8% | ||
| 8% | ||
| 8% |
Filter reviews by service
Showing 1-25 of 25 reviews
David M.
Nov 2017
Very prompt service, diagnosed the problem and explained everything.
Julie D.
Sep 2017
Installation went very smoothly. Install technician was great, very helpful and professional.
Dick S.
Aug 2017
Good. Adjustments were made and 10 bags of salt were delivered.
Angus D.
May 2016
Brian and his team were professional and responsive. They offered us several options without pressuring us in any particular way which we appreciated. Overall quality of work was excellent.
Pamela H.
Mar 2016
.
Terry B.
Jan 2016
1st I will say that the most recent (10/30/15) technician (Jarrod) is extremely polite and answered all of my questions during my annual maintenance appointment. I felt that he did a great job.
HOWEVER, in the previous years, the technician that was sent was stoned, as in glassy eyed and wreaked of marijuana, and came in chewing tobacco. He was degrading and argumentative when I asked questions. He insisted that my water must smell like rotten eggs in the morning, although it doesn't and didn't when he was here. He also reset the program on my pump so that, unknown to me, it back-washed anytime we used a specified amount of water. This meant that it would happen during the day while using tap water or flushing of toilets so that dirty water was being used and drank and resulted in staining my 2 brand new toilets.
Thankfully, he has not been sent back to my home.
On 10/30, I mentioned to Jarrod that I was pricing water pumps in order to increase water pressure into my home. Jarrod told me that Policy does this type of work and would send someone out for an estimate. On 1/8/16, I had 2 technicians come out to evaluate and estimate the job. They said that I needed a new pump, drive, wire and tank at a cost of $5540 or $6440 (depending on which HP that I chose) and that it would guarantee 25% increase in water pressure. I was ready to hire for the job when my husband suggested that I get another estimate.
Today, we had another reputable company come out to see about increasing water pressure. At first glance, he told me the pressure gauge was broken. He replaced it for $40 and then proceeded to increase the incoming water pressure from 40 psi to 70 psi on the regulator. My water pressure increased immediately!!! It cost me $200!
I'm sure that I will eventually need a newer pump but really?? Why not increase the pressure, as I had asked, and then give me the price to upgrade when mine is actually needs replacing? How could Policy even evaluate the pressure with broken gauge??
HOWEVER, in the previous years, the technician that was sent was stoned, as in glassy eyed and wreaked of marijuana, and came in chewing tobacco. He was degrading and argumentative when I asked questions. He insisted that my water must smell like rotten eggs in the morning, although it doesn't and didn't when he was here. He also reset the program on my pump so that, unknown to me, it back-washed anytime we used a specified amount of water. This meant that it would happen during the day while using tap water or flushing of toilets so that dirty water was being used and drank and resulted in staining my 2 brand new toilets.
Thankfully, he has not been sent back to my home.
On 10/30, I mentioned to Jarrod that I was pricing water pumps in order to increase water pressure into my home. Jarrod told me that Policy does this type of work and would send someone out for an estimate. On 1/8/16, I had 2 technicians come out to evaluate and estimate the job. They said that I needed a new pump, drive, wire and tank at a cost of $5540 or $6440 (depending on which HP that I chose) and that it would guarantee 25% increase in water pressure. I was ready to hire for the job when my husband suggested that I get another estimate.
Today, we had another reputable company come out to see about increasing water pressure. At first glance, he told me the pressure gauge was broken. He replaced it for $40 and then proceeded to increase the incoming water pressure from 40 psi to 70 psi on the regulator. My water pressure increased immediately!!! It cost me $200!
I'm sure that I will eventually need a newer pump but really?? Why not increase the pressure, as I had asked, and then give me the price to upgrade when mine is actually needs replacing? How could Policy even evaluate the pressure with broken gauge??
Response from POLICY WELL & PUMP
"In response to your comments on January 31, 2015; The filter technician you commented on from previous years is no longer employed at Policy. We apologize for his behavior and any inconvenience he many have caused you. On the estimate issue, it appears there was a breakdown in communication. As you stated, you mentioned to Jarredd that you were pricing water pumps and looking for an estimate to increase your pressure. Jarredd came back from the maintenance call with your signed work order #165260 and it was noted to “call customer w/ options on Pentek VFD drive system.” Jarredd did not note or communicate to us that you were experiencing low pressure. On January 8, 2016, we sent out Rick & Matt to provide you with an estimate. Your signed work order #166074 was noted, Estimate - CP System. They provided an estimate with two different options. Since it was an only estimate, there was not a charge. We did not replace the pressure gauge because we were there to provide you with an estimate to upgrade your pump system, not to repair the system. Obviously, there was a misunderstanding on what you wanted and what we actually provided. We apologize if we dropped the ball. However, please be assured we would not be in the pump & filter service business for 50 years unless we did provide service and not just upgrade systems. We installed your filter system in 2006 and have been providing you with service for 10 years, so you can validate this point. We are glad you resolved your low pressure problem and be sure to consider us when you do decide to upgrade your system."
Wayne B.
Sep 2015
Quick response to our "no water" problem on a Saturday morning. Tech tried to walk me thru a solution to problem before sending the team out, but since it was a new system to me, I was unable to figure out where/what needed to get reset. The techs arrived in about an hour, reset the system and showed me how to do it next time.
Peter R.
Aug 2015
unknown
BRI C.
Jul 2015
Installation went very well, cured our problem.
Lisa N.
Jul 2015
unknown
George A.
Jun 2015
unknown
Response from POLICY WELL & PUMP
"Hi [Member name], You are correct, we have serviced your pump system many times in the past and each and every time we recommended updating your pump system. It’s in our customer’s best interest to keep them informed of the latest in water technology which provides improved efficiency and cost savings. I apologize if you felt pressured and that is not our intention, but your pump, a deep well jet pump, is 30 years old and this technology is outdated and very inefficient. Deep well Jet pumps are installed less and less frequently and availability for the pumps and parts is getting further and further out because of their inherent disadvantages. A deep well jet pump needs two pipes down the well and utilizing a venturi. This is very energy intensive as several gallons of water can be recirculated for each gallon of water drawn from the well. Jet pumps have to have water in all these pipes in order for this process to work, as a result, the term “priming the pump”. In comparison, a submersible pump uses about half the amount of energy that a jet pump would to pump the same amount of water. The pump doesn’t have to suck or recirculate water, it doesn’t require priming, it just gets to push it up out of the well. So yes, we will always recommend to anyone, using a deep well jet pump, to seriously consider updating to a submersible pump. Sincerely, Peter"
Wayne B.
Jun 2015
It was a straight-forward job of removing the old tank and installing a new one. The crew was fast, efficient and professional.
Warren M.
May 2015
Pump failed at 4:00 yesterday afternoon (of course late in the day). They had a crew out within an hour and they diagnosed the problem and pulled the line and pump out and staged it for installation of the new pump the next day. Three guys showed up first thing the next morning and installed everything as scheduled and cost as quoted, couldn't have gone better (unless it was for free).
Allison G.
Feb 2015
.
Cindy A.
Dec 2014
The filter was installed and ok. As for the leak the tech said it was spring ground water coming back through the hole in the foundation...should subside he said. A month later we were in a drought and having the same leak. The same tech returned and said to my husband "dude you have a leak" no really...should have checked it the first time. They then told us it would take a few weeks to get a crew out here to dig it up....they told us to shut off the pump after we were done using the water so it would not flood our basement. That would wear out our pump...but they did not care. We kept calling them and they did not have a crew yet. We finally called another small firm in Windham and they had a crew out the next day and dug it up and did a beautiful job. They leveled it and fixed our lawn nicely. We were very happy with them but Policy does not care and is unreliable. The other company was located on Ministerial road in Windham.
Pamela H.
Sep 2014
It went very well. They were here within an hour of my call. They assessed the problem and replaced the well pump. They were done in a little over an hour. They were very patient with all my questions. My last well pump that Policy installed lasted 20 years. Let's hope this one does too!
Troy L.
Sep 2014
unknown
Lisa N.
Aug 2014
It was great. They were prompt, professional, and informative. We were very please with the service and will use them again
Annmarie D.
Mar 2014
We had an issue with our pump and called Policy for help, they answered promptly and we're very nice. They sent out Skip, by the way very friendly and knowledgeable, he was here quickly and solved the problem easily. We now have water and information on possibly upgrading the system.
Kathleen B.
Feb 2014
They came out first thing in the morning on a holiday. Came right out and they charged us a reasonable amount. They did a very professional job.
Julie D.
Jan 2014
My well pump went after 11 years, they came right out and got a new one put in within a few hours. They also diagnosed the builder had put in an expander tank that was not big enough for the house..and replaced that. No problems ever since!
Lisbeth M.
Sep 2011
All went smoothly and professionally!
Thomas B.
Sep 2011
They gave me an estimate on this service. I had not fully decided on this yet and then when I called back a couple of days later I told them I wanted to schedule this. I needed the service done quickly due to not having water. They were not able to move the appointment up and they were not able to do the excavating work that was needed as well. They told me I would have to get someone else to do the digging.
David C.
Mar 2011
Called for emergency service on a sunday. Tech's showed up in an hour. The pump motor would not run. After removing pump and wire harness found there to be a break in the wires. Wiring was old and the whole harness assy needed to be replaced from the well head to the motor. They checked the motor and found it was showing some wear and was also 17 years old. Told me a flat rate of $1600 to replace complete set up. They repaired it and was working perfectly. I looked up online and found the pump sells for $350 and about another $100 for the wires. That leaves $1250 for 2 tech's labor and about 2-hrs work. Seems very high. $600+ labor each for 2hrs?? I didn't have a choice. The wires amd pump with the 800 ft of hose was all over the front lawn. I don't think I will use them again. I delayed reporting this as to wait to see if I had any quality of service issues with the pump over the winter resulting in more money spent. It is still working fine.
TOM M.
Jun 2009
will fill in later.
Licensing
Insured
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FAQ
POLICY WELL & PUMP is currently rated 4.2 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
Sunday: Closed
POLICY WELL & PUMP accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, POLICY WELL & PUMP offers free project estimates.
Yes, POLICY WELL & PUMP offers eco-friendly accreditations.
No, POLICY WELL & PUMP does not offer a senior discount.
Yes, POLICY WELL & PUMP offers emergency services.
No, POLICY WELL & PUMP does not offer warranties.
POLICY WELL & PUMP offers the following services: SERVICES: PUMP SYSTEM MAINTENANCE, FILTER SERVICE, WELL FLOW TEST, WELL EXTENSIONS, WELL CHLORINATION & EMERGENCY SERVICE. PRODUCTS: SUB PUMP, JET PUMPS, WATER TESTING & WATER TREATMENT
PLUMBING SERVICES