Faith Hope and Dogs

We dropped Angus at the kennel at approximately 11-11:15AM 6/19/2013 on our way to Boston for a Red Sox game (tickets we had received as a Christmas present); we received a call at approximately 2PM that Angus had escaped and was missing. The owner called me that Angus was missing and informed me that she had contacted my vet and his instructions were that I should return to the kennel and start looking and calling for him. Of course, we returned as fast as we could drive. We were frantic when we reached the kennel; the young woman met us with a bowl of Angus's favorite treats that I had brought to the kennel.
She explained, somewhat incoherently, how Angus was able to escape. To this day, I have no idea how he got away; my only conclusion is that it was simple incompetence and irresponsibility. When I dropped Angus at the kennel, I asked the young woman to pay careful attention to Angus as he did come with some issues as a puppy mill survivor.
The owner of the kennel did not offer any assistance--other than telling me that she had someone (I think she said a police officer) bringing over a and quot;have-a-heartand quot; trap. When I saw the trap I knew (1) it was too small for a dog who was frightened of cages and (2) would never attract him. I called all the local police departments for assistance; I called the Northern New England Westie Rescue, Inc. and they provided assistance in searching for him; they also helped me notify the Granite State Dog Recovery (who were WONDERFUL). With the assistance of these fine people from NNEWR and GSDR, and the sharp eyes of Dave K., we found ANGUS after two days gone...I spoke with the owner of the kennel when I picked up Angus (Dave K had returned him there when he failed to contact us by phone (we were hiking New Canada Rd, Wilmot/Danbury line where he had been seen and phones do not work well there). She did not offer any more information about how Angus had gotten away from the kennel.
My husband and I, the folks from NNEWR, from GSDR and just good hearted people in the area searched for two days through deep woods, worried about coyote and fisher cats and other dangers. I know the owner of the kennel had returned from vacation and searched for a mile of New Canada Rd on Friday morning.
I know mistakes happen; I know there are sometimes unforeseen issues; however, I can only conclude that this incident occurred because of negligence because I have NO OTHER INFORMATION. The owner has never called me for any reason, even to check on Angus, who, after a visit to the vet to check for effects of his two days in the woods of New Hampshire, is just fine. He will never return to this kennel.

They have a different approach in terms of daycare of dogs and I would describe it as more open. They allow dogs to work as a pack. The owner and the principle of Faith Hope and Dogs is a dog whisperer. She is really connected to the animal and knows what the animal is doing in terms of its motivations and behavior. The service is excellent for the money.