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SERVPRO
Acoustic Ceiling Tiles - Install, Carpets or Rugs - Clean at Home, Deck or Porch - Build or Replace,
About us
SERVPRO of Lebanon / Hanover / Littleton is a trusted leader in the restoration industry and has the training, equipment, and expertise to handle your restoration and cleaning needs. As a locally owned and operated business, we can provide 24-hour emergency service and are dedicated to responding immediately to commercial or residential needs.
Business highlights
Emergency services offered
30 years of experience
Services we offer
residential commercial industrial work.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.25 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 40% | ||
| 20% | ||
| 0% | ||
| 0% | ||
| 40% |
Showing 1-5 of 5 reviews
Gerald K.
Sep 2014
Made many promises that weren't kept. Lack of professionalism. Project manager was worst than a used car salesman. Expected expertise missing. Many instances of frustration and disappointment. Other locations may be better. I would stay away from this one.
Response from SERVPRO
"We encourage customers to bring any issues to our attention as soon as possible to enable us to deal with them in the most effective manner. we would have loved for for [Member name removed] to have reached out to us when we could have reacted to a problem. [Member name removed], according to your complaint, your dissatisfaction was with Marc so his continued lack of response should have warranted a phone call to the business office. Fortunately, you have found YELP and ANGIE'S LIST to be a satisfying avenue for expressing your opinions of service providers for some time. We, however, are just learning the value of these resources and learned of your reviews when we signed up in June 2016, much too late to provide you with any useful solution. Had you contacted us directly, we would have responded timely and had the benefit of speaking with the employee and you while the project was fresh and a resolution could have been found that was effective. We do appreciate the opportunity your review has provided and will use its full merit. As an aside, Marc left the employee of Servpro of Lebanon/Hanover/Littleton not long after the date of your review."
John W.
Jun 2014
They did a very nice job. They showed up when they were supposed to. They did a very good job.
Tarantelli L.
Jun 2014
It went horrible. My sellers decided to use them for water damage due to freezing pipes because they were out of state and couldn't deal with the insurance company where Servpro said they would. Why wouldn't they! Servpro is paid on commission and the bottom line is what drives them, not quality or high standards. Instead of using local reputable trades people they hire hackers at the lowest price to do the work so their profit is high. The first hacker they hired painted all the walls. The painted the picture hooks, they got paint on the trim, on the stone fireplace, everywhere. This was a $320K house. They got paint all over the floors (hardwood) and furniture. The broke a vanity, a vanity top, lost a kitchen cabinet and countertop that they removed for reasons only known to them. The used low grade replacement materials claiming this was the grade they took out. It wasn't and the flooring person (thank goodness he was honest) verified that the materials used to fix issues were substandard for the work needing to be done.
I have made numerous phone calls and numerous e-mails begging then threatening for work to be of higher standards and completed. To date we still aren't completed.
They say they have gone above and beyond their responsibilities but the issues were created by the subs they hired. They cut corners in quality where they can get away with it to make their bottom line look better. They put no urgency behind their work. This house is for sale and they kept it off the market for over 60 days when this work should have been completed in no more than 4 weeks. Here we are about 100 days in and still not done.
I have never in my life dealt with any company who seemingly cared less and has been so arrogant and condescending. Can't wait to see their response to this.
People, this isn't even my home. If I weren't vigilant in monitoring their work, my sellers would have been left with substandard fixes to their home. I am a Realtor who is not getting paid for any of these headaches but I am also someone who cares about my clients and due to unforeseen circumstances my sellers can't be here to manage this issue so I'm doing it because that's what we do as humans; we help people out. My karma wheel is intact. Servpro absolutely can't say the same thing.
DO NOT HIRE THESE PEOPLE!
I have made numerous phone calls and numerous e-mails begging then threatening for work to be of higher standards and completed. To date we still aren't completed.
They say they have gone above and beyond their responsibilities but the issues were created by the subs they hired. They cut corners in quality where they can get away with it to make their bottom line look better. They put no urgency behind their work. This house is for sale and they kept it off the market for over 60 days when this work should have been completed in no more than 4 weeks. Here we are about 100 days in and still not done.
I have never in my life dealt with any company who seemingly cared less and has been so arrogant and condescending. Can't wait to see their response to this.
People, this isn't even my home. If I weren't vigilant in monitoring their work, my sellers would have been left with substandard fixes to their home. I am a Realtor who is not getting paid for any of these headaches but I am also someone who cares about my clients and due to unforeseen circumstances my sellers can't be here to manage this issue so I'm doing it because that's what we do as humans; we help people out. My karma wheel is intact. Servpro absolutely can't say the same thing.
DO NOT HIRE THESE PEOPLE!
Marguerite G.
Apr 2013
They did do the job properly. They were good to work and they were very prompt.
Eleanor A.
Apr 2011
company came imediately after call to office. did the work efficiently. sent the bill and have waited as we tried to work things out with the insurance company. they called once to remind me of payment and so far have been very patient. we did not get reimbursed by the insurance company and will pay them out of pocket. but job was done well, quickly and i didnot have to badger them to send bill or pickup equipment
Licensing
State Contractor License Requirements
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FAQ
SERVPRO is currently rated 3.2 overall out of 5.
SERVPRO accepts the following forms of payment: CreditCard
Yes, SERVPRO offers free project estimates.
No, SERVPRO does not offer eco-friendly accreditations.
No, SERVPRO does not offer a senior discount.
Yes, SERVPRO offers emergency services.
No, SERVPRO does not offer warranties.