AutoServ of Tilton

My car broke down on I-93. They got me in immediately, recognized the problem immediately, provided a loaner and got the work done within 24 hours. I've been using them since for regular maintenance.

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They determined that it had to do with the fuel system but didn't know exactly what the problem was. They removed the gas tank and changed the fuel filter and said they thought that was the problem.The replaced the fuel filter. I mentioned to them when I got gas that the metal piece inside the fuel filler neck was missing. They told me that that didn't mean anything.
The next day the check engine light came on again so I called them . They told me to bring the car right in so they could check the computer again. I asked if they were going to charge me another $100.00  to hook it up to the computer and they really didn't give me an answer. i said I could not bring the car in until next week because of work. I was told that I had to bring it in immediately or thay couldn't find the problem because the computer error code would reset.
I was angered by this and the fact that I had been treated poorly by their service department previously. I told them I would call them back , which I never did. Througout the summer the light would go off and then come on several times.
By the end of summer the light was on all the time. By now it was imspection time and I took it to another dealer to have the problem checked. The car was there 10 minutes and the problem was found. The gas cap was mot sealing properly. The fuel neck filler was very badly rusted and needed to be replaced. One of the indications of this problem was the missing metal piece in the neck of the fuel filler. The fuel filler neck was replaced in about 1 1/2 hours.
It was obvious that Tilton Auto was not very thorough when the checked the problem. 
Even though I have free inspections and oil changes from Tilton Auto because I purchased my vehicle there, I will not be going back there for any type of service.

My car was ready when I came to pick it up. I went to the service person who wrote up my order. She was in the process of checking out another customer. There was some confusion with that order and it took a several minutes to complete. 
After ahe finished with that customer, she processed my service order and gave me the total of what I owed. I told her that I had a reward credit that I wanted to use to pay for part of what I owed. She did not know how to apply the credit. She asked the person next to her for help and he told her it would be a minute as he was busy.  As we waited,my service person checked out another of her customers. The guy who was going to help her check me out, noticed there were other customers waiting and waited on one of them. He processed their service order and they went to the waiting area. He then proceded to type up their service order on his computer. Then this whole scenerio happened again. After the second time, my service person looked at  him again and he held up his hand as a wait sign. More typing on his part. Then the next thing I know he left the desk area. He came back a few minutes later. By this time I had had enough and asked him to please help the young lady waiting on me so I could go. He then snapped at me and said that he had my paperwork right here and he had been waiting on two other customers. He looked up my account and I had $75.00 dollars credit. My girl didn't know how to process it and he explained  a process to her so my checkout could be finished. This whole process from start to finish took 45 minutes. The explanation he finally offered took about 1 minute. He apparently could not interupt his typing of customers orders (who were no longer standing there) to help me out. No apology was was offered. I will probably return to the Quick Service for my free oil changes, but will find someone else for other work.

I purchased a Car from this Dealership back in 2009. They were running a promotion of Free Oil Change for Life with the purchase of certain vehicles. I took advantage of this offer and purchased a Jeep Grand Cherokee Limited. I have brought this car into this company for 16 oil changes. Every one of them was done with no charge and done quickly. I would recommend dealing with this Car Dealership.

Car was towed to dealership on Friday, no one contacted us until Monday afternoon. Repairman for car was not in or was too busy with other vehicles to call back. Poor response to questions asked of Service area personnel. Cost of replacement sensor was at least $150.00 higher than estimates from two other auto repair shops. Hourly rate is extremely high. Won't go back to this dealership for anything in the future.