MASS EXTERIORS

BOB CAME EARLY, WAS POLITE AND PERSONABLE AND MADE A THOROUGH PRODUCT PRESENTATION AFTER TAKING HIS MEASUREMENTS. HE TOLD ME WHAT OTHER COMPANIES WOULD CHARGE, WHY THEIR PRODUCT AND PRICE WAS BETTER, WHY THEY WEREN'T GOING TO BE THE CHEAPEST BID (QUALITY PRODUCT & WORKMANSHIP), THEN OFFERED ME A 15% DISCOUNT GOOD WITHIN 30 DAYS OF HIS PRESENTATION AND AN ADDITIONAL 10% IF I WOULD SIGN TODAY. I SAID I WAS NOT READY TO SIGN TODAY, BUT WAS INTERESTED AND NEEDED TO CHECK OTHER CONTRACTORS BEFORE COMMITTING $15,000 TO HIS COMPANY. HE PUT ON HIGH PRESSURE TACTICS--CALLING A BOSS, OFFERING ANOTHER $800 REDUCTION IF I'D SIGN TODAY, PUSHING TO GET THAT SIGNATURE, ETC.--ALL OF WHICH UNDERMINED HIS CREDIBILITY WITH ME. I AGAIN STATED THAT I WAS INTERESTED IN THE 30-DAY OFFER BUT NOT THE IMMEDIATE SIGNING OFFER. HE BECAME CURT, PACKED UP, REFUSED TO LET ME EITHER EVEN COPY THE MEASUREMENTS & NOTES HE HAD TAKEN AND OFFERED ME HIS PAGE OF FIGURES ONLY--WITH NO BREAKDOWN OF COST. HE LOST THE SALE.