Carlisle Wide Plank Floors

It went well until I included their product in another project where I was not closely connected to the contractor. After a 6-month design process in pulling all FFE together around the Carlisle floor with quotes and specified products, the contractor and client went directly to my sales rep and purchased directly from them. I have been a designer for 30 years and enjoy building trusted relationships with manufacturers to secure the best prices for my clients. When a manufacturer then sells directly to the client or contractor for the same price, the relationship is undermined and broken. I will never use Carlisle again. Buyer beware as you will be undercut. There is no loyalty in this company.

not well at all did not even finish the job

The proper amount of flooring was delivered except that 48% of the material had knots, man-made holes, discolored/stained area, and splits runing along the length of some boards. A complaint was made to Carlisle but they refused to do anything....they had my money! We decided to pick through what was delivered and order more to finish the job. Carlisle recommended installers arrived with minimum tools which did not include any sanding equipment: not even a hand sander. The installer disregarded my request that there be no knots and when I wasn't watching he would install a piece I would burn. We ordered more flooring from Carlisle to make up for the 48% that was not usable and got another surprise. This batch of floor had the same random knots, stains, holes, cracks, etc. with one added feature...the tongue-and-groves were 1/8 inches off. Because of this the entire floor required sanding..by hand..using my tools. This was an experience I would not like to relive. Carlisle Flooring has slick adds but their product and service is next to none...and I do mean NONE. I am glad to see that the Service Provider has access to my address and report.

I continue to design, sell, and install all species of wood floors. If Carlisle was the only saw mill producing hardwood flooring then I would stop installing before I'd buy from them. They have turn into a shady underhanded operation. There was a major change in the company when they took on an investor and Don Carlisle left the firm.

Fantastic service and product. Great follow-up and customer service even after the sale.