SIMMONS PLUMBING

Outstanding

Simmon's came in and helped us after pipes in an upstairs bathroom sprung a leak. They responded quickly, probed the ceiling with minimal impact, and found the root cause, a poor quality renovation where the previous contractor used mismatched materials that corroded after only a decade. They had us back online with our upstairs bathroom with intact plumbing within the day. We have also used them for other plumbing jobs and AC jobs. They are very good.

Worst plumbers I have ever ever used. Way overpriced and totally inept. Couldn’t diagnose a simple problem and charged me over $1000 for telling Me that my sewer pipe Line was leaking which's it wasn’t. They are the absolute worst. Do not hire Simmons plumbing for any job or you will be sorry. They are totally incompetent !!!!!

After we obtained several other estimates, Simmons Plumbing came in much lower and included more. The work was done in two full days. Sometimes a large team was at work, but most of the time it was two amenable young guys. They were polite, respectful, and easy to deal with. The old system was extracted without incident through bulkhead doors, and the new system carefully installed. The parts and functions were explained to us in detail. They left the area cleaner than they found it. Amazing team!

Simmons has done a lot of work for us and they are always very responsive, do quality work, and reasonably priced. The responsiveness and ability to come out and take care of the problem quickly is what sets them apart. Heating, A/C, plumbing, all have gone well.

Well. They showed up on time, cleaned the furnace and replaced a few parts that needed replacing.

We met with John for the estimate and unlike other companies who came out he did not try to up sell us on a furnace that was more than needed for our space.  We already had gas to our house but were switching from oil to gas.  Simmons installed a new direct vent gas furnace, emptied and removed our old oil tank, and installed a new direct vent electric hot water heater.  We did not need any changes to duct work.  They were able to complete the work in 2 days and in time for Thanksgiving.  The installation team was fast and professional.  It has been 3 winters now since installation and and we have had no issues and the house is cozy.  My one complaint is that during the estimate we were told about a yearly service plan.  I did not get around to calling about it until several months after the installation.  The Simmons receptionist did not seem to know what I was asking but said she would send someone out for an annual check up and then I could talk with the worker about getting on the plan.  The worker did check out the furnace -no issues but said he did not know about the plan.  That meant I had to pay almost $200 for just a check and a new filter and none of that $ went toward the annual protection plan (which may be needed for my warranty to be in force -not sure).

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I've been inviting Simmons to my house since 2004; that is when they installed the water heater that just died now in 2014! Appointment was for 7:30 am and did not disappoint there. Workers are friendly, engaging, professional and did not dilly-dally wasting time going around in circles! Office folks very courteous and answered all my questions. Pricey??! Well I can't expect to pay what I did for my installation in 2004!!!! Also quality of work and product dependability is monumental to a homeowner. So far in all my years with Simmons; I have no complaint; now Home Depot???.......that's another story : (

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They are very good.  They're help is wonderful.  They come when they say they are going to come.

Pre service visit same day i called to examine jobsite and answer questions. They showed up early for the job. Clean and very nice work. Completed in timely mannner. Very happy with job

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It went great.  They came when they said they would to disconnect lines and accomplished the tasks as requested.  When our work project was completed they came back to reconnect the lines as planned.  There were some items which we had to discuss to eliminate confusion.  Their billing dept. worked with us in a professional manner and returned calls in a timely manner.  Satisfied customer!

Plumber was early, he called ahead, he fixed the problem in an hour. Also did a good job of "cross-selling" by asking who services our hot water heater.

At my request, Simmons sent a repairman out to look at my heating system, which at the time was not producing any hot water. I wanted a second opinion on the nature of the problem and the cost of replacing the system. The repairman confirmed that the system could be repaired but that I would probably be better off replacing the system with a new one. He made an appointment for me with their sales representative, who explained what my options were and gave me a quote for the work. The quote was considerably lower than the first quote I had gotten to replace the furnace. I checked the company that made the gas furnaces and was satisfied with the equipment Simmons had recommended. The job was done in two days by a crew of two installers at the fixed price that I had agreed to. The installers showed up at the time I had been told they would and were happy to explain what they were doing and how the installation would work. The installation crew took away all of the old equipment and left the area they worked in completely cleaned up before leaving. The experience from my point of view was well handled from beginning to end.

It was a reasonable price.  I thought they were very responsive.  They seemed very professional.  They were flexible.

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Always had a good experience start to finish with Simmons, they are our on call company for plumbing and heating repairs. We use another company for maintenance of the heating system but may change over to all Simmons (nice to have multiples in waiting in case of heavy booking)

Right from the very first appointment with John Soucy, the salesman, I had a good feeling that was backed up with him and his crew always showing up on the scheduled days and times! John answered every question in great detail and his crew always had the entire basement swept and cleaned up at the end of every day of the 2 1/2 day job! Everyone was extremely pleasant and I told the worker who wrapped all my duct work that he could return at Christmas to wrap my presents because the job was done to perfection! Keep in mind, that my house was built in 1838 and there were some tight areas but he didn't miss a spot!
On the first day of the job, I asked if they might be able to continue an unfinished faucet line to an outdoor faucet, which they did for only $80.00, which I thought was very reasonable.
The job was done over a Thursday and Friday and since John was booked with appointments and couldn't come by on Friday to personally see me about my satisfaction, he came by on that Saturday, on his own time.
I can't say enough good things about the crew and will use them for all my plumbing and heating services from now on!