Sears

The water line was freezing to the ice cube maker and the door water dispenser. They finally fixed it. They were very responsive. They were all very much professional.

They had to come back three times to fix. The first visit didn’t go so well. He did what he had to do but that turned out not to be the solution to the problem. The second guy came back and said he had the solution to the problem but he needed auto parts. The third  time they came back they finally fixed. They were very responsive.

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They came in and delivered and installed the fridge. It went good. All of that was included in the price.

I purchased a condo that had unused spaces for two in-wall air conditioners. I called several air conditioner places and was informed that in-wall air conditioners were small appliances. One person suggested I call Sears. There is a little Sears appliance store next to Sam's Club in Seabrook. I've been by it hundreds of times but never went in.  I went there, told the guy, who was either the owner or manager, what I needed. He didn't have any in stock, but he was willing to drive to another Sears store to pick up two units and delivered them in two days, just beating a heat wave.  He also gets an A+ for being pleasant and knowledgable.  So far the units have worked great. Next time I need appliances I will go there first.

They ended up doing the job that other people didn't want to do. I walked in, told the guy what I needed, and I had it installed in three days. It wasn't cheap, but it included installation and a yearly maintenance agreement. The service was great and he was perfectly willing to go out of his way. He didn't have them in stock so he went to a different Sears to pick them up, and then came to install them.

They are good and I will use them again in the future.

I went in and spoke with Eric and Brian.  I was looking for a refrigerator, and didn't have a ton of money to spend.  Eric told me about one that had a small scratch on the door and it was marked down below 50%.  Eric showed it to me and you could not see the scratch 5 feet away.  I got an amazing deal from the Sears Dealer Store in Gorham. 

I used the online scheduling service to have my refrigerator repaired in my home betwee. I called at 10:00 this morning, they said we were still on schedule. At 11:30 they called to say that the person who was supposed to come, called in sick and no one else was available to make our appointment. I called the Sears national number and after speaking with someone I could barely understand, I asked to speak with the manager, and they directed me to Jim, the manager of the New Hampshire store, he apologized for the service technician not showing up; and that's about it. He seemed surprised that I was upset that they didn't know until 11:30 that the technician wasn't showing up, when our window of service was between 8:00am to 12:00pm.