Finish Factory

"When I met these folks to take a look at their project they expressed to me that a family member just had their kitchen cabinets painted. [Member Name Removed]and [Member Name Removed] didn't like the way they came out at all. I felt that we could do a great job for them and they would be super happy in the end. When we arrived on the start date they informed us that they had their floors refinished and that were not happy with the way they came out. They wanted us to worked with our shoes off We usually put down protection drop cloths. But we said of course we can! This was around Feb, I figured it would be a funny story for the future to look back on. [Member Name Removed]insisted we use a wood grain filler that he wanted us to use. Again no problem at all! The original cabinets where not installed well and [Member Name Removed]decided to have them ground down flat at the seems as an after thought. He said it was extra work and we can charge him more for this. We didn't charge anything extra That weekend [Member Name Removed]reach out to me and said he would like a few things addressed. He sent these pictures to me. This is not the final product in his pictures. That's when I told him that we were not done! That's why we left it all set up over the weekend and left the kitchen still masked off and tape up around windows. so we can check our work on Monday and do any final touchups and another coat before we wrapped it up. But I had no problem fixing whatever he liked In the end, [Member Name Removed]did call and say one of the drawer fronts was loose and when it was tight the handle on a drawer was crooked. I said I would be happy to come and take care of it. He said he would take care of it and I never heard from [Members Names Removed] again A few months later I came across this review and reached out to them immediately. I expressed my apologies for anything that they might have not been happy with. I thought that they were happy and wished they had just given me a chance to fix anything they wanted I apologize again to [Member Names Removed]. Take care folks & best wishes"