WOOD BROS. MOVING & STORAGE, LLC

"Mr [member name removed], Your wife and yourself were a lot of fun to work with! We thank you for the kind words about our team and your pleasant relocation with us to North Carolina. Everyone here wishes you both the very best in your new location! We appreciate that you gave us the opportunity to assist you in your move! Thank you again! Best Wishes, The Wood Bros. Team"

"Thank you [member name removed], for putting your trust in Wood Bros. to assist you during the renovation of your floors. We also genuinely appreciate your return business. All of our crew members are proud of the work they produce and take special care with each service they complete. We appreciate your review and kind words. We are thankful for the opportunity to have been of service to you."

"Thank you! Many people have different closing dates and often find that they need their household goods held overnight or for the weekend. We are always happy to provide our customers with a comfortable moving experience with as little unnecessary stress as possible . Thank you for your review and we appreciate your choice to call on us with your moving needs, we are happy to be of service!"

"Thank you for choosing Wood Bros. to help you with your moving needs. We appreciate any potential referrals, they are so very important to our team, it is the best way of saying thank you for a job well done! Taking the time to write us a review is much appreciated, we are happy to have been of service to you!"

"To Whom It May Concern: Let us first start by saying; we strive always to ensure customer satisfaction. The nature of this complaint is somewhat confusing to us and quite startling. It is confusing with regard to the desire refund amount. [member name removed] was not asked for an additional $2000.00 and she is not requiring we refund this entire amount; rather she would like only the difference between the estimate and final cost, which is $1600.00. We certainly want to honor a complaint and satisfy a customer’s request for reimbursement; however, this case is perhaps not one of those. We shall describe our ‘side’ by referring to [member name removed] complaint directly. First and most important, it goes against industry practice, as well as our business practice, to provide a quote. Moving has many variables and therefore, we provided an estimate for the entire job, start to finish, from Yonkers to Hampton. [member name removed] estimate was for loading in NY, delivering and unloading the shipment in NH. We sent an hourly estimate for the move via email on April 19th for [member name removed] to approve (see attachment). This attachment should clarify two points within her complaint, the estimate was hourly and therefore, subject to change. Also, there was most definitely an agreement provided to her we would never deem the need for an agreement as “unnecessary”. Enclosed is also an email from [member name removed] stating she was flexible with her moving date up until May 10th, but that she would really prefer May 3rd. Of course, we would love to honor any specific moving date or any request from a customer for that matter. However, due to the delivery in South Carolina, we needed to be slightly tentative about her May 3rd date and we were thankful for her flexibility. We absolutely made sure she was aware that we were returning from South Carolina and there is always the potential for unforeseen delays. Along with this email she forwarded us an estimate done by Mayflower (attached), which she claimed was too high. The Mayflower estimate included a list of items she wanted to have moved, though many items were crossed out. We based our estimate off of Mayflower’s estimate and her additional information about the move provided via phone. With regard to the chosen amount of men to load her in NY, please refer to the estimate showing four guys, not five. After sending the estimate and speaking with her, it was decided that four men were not needed to complete this job efficiently. The general manager made this decision after the customer described a first floor, two level townhouse. The crew arrived to a townhouse with thirteen exterior stairs leading into a three levels. Her description of the residence was grossly underestimated, therefore increasing time needed to complete the job. One of the key reasons we provide estimates is the moving industry, is that we are never able to anticipate variables, such as customers having more to move than anticipated or pertinent, important information (such as origin and stairs) minimized. WE originally estimated her job to be 8800lbs, which would easily fit into one straight truck. When we arrived, we realized [member name removed] had significantly more items to move than estimated and due to the large difference in load weight, it actually required that we use two straight trucks to transport her belongings. We rely on accurate information from our customers in order to provide estimates that are as accurate as possible, but they still remain an estimate. We prefer to have happy customers in the end and not ones surprised by additional charges. We most certainly strive for complete transparency with all of our moves and refuse to send out low estimates to simply acquire a job as this practice does our reputation no good and it isn’t the right way to treat customers."

"We appreciate you calling on us to assist you during a seemingly delicate time. The pride in our crew shows in the work they perform. We are thankful for your review and kinds words...happy to have been of service to you. Thank you!"