Rye Fuel

for the last two years we have had nothing but problems with Rye Fuel. They let us run dry of fuel twice,though we are on automatic delivery. Not prompt to take care of problem. Had confusion with pay as you go billing. Cleaned furnace in March, next morning no heat. When I called said they would come sometime that day. When tech did come he couldn't get furnace started, called for help. Next morning no heat! Called again. Tech would be here sometime that day. Called another company. They got furnace started. Said setting were all wrong and that was why furnace stopped working. Had it with this company. Save yourself a lot of grief don't get involved with Rye Fuel!

unknown

They provide me with oil. They didn't charge me for service on the machine. Rye Energy does a very nice job. They are very courteous and they are at the very top. He goes right to work. The price is reasonable.

called to have furnace repaired. Arrived late for appointment. Cleaned and replaced some parts. Next morning 8am called, no heat or hot water. Couldn't come for three hours. Service man came, needed to call someone else. Replaced part, apologized for putting in a part that was to small. One week later awoke middle of night no heat or hot water. Called, couldn't be here for three hours. Had other problems with this company over the last year. On automatic delivery, ran out. Billing problems. Called another co. Said they could come within the hour. Cancelled appointment with Rye Fuel. Won't be using them for anything involving our furnace in the future.

All the details above

In January one of our furnaces stopped working and we were freezing. I called them and asked for someone to come out and service it, I was told by Ralph the General Manager he would call me right back...I spent two weeks leaving repeated messages for him that were never returned and even stopped by in person...nothing. I finally hired someone else to fix my furnace and vowed never to do business with them again. Our account was set up on 'Will Call' meaning we would only have a delivery if we called and requested one. On 3/12 my wife called to find out our final balance so we could be done with them for good...she was asked if we needed oil...she said 'No'. The next day they came without our knowledge and delivered 70+/- gallons of oil.



I contacted them immediately and asked them to take it back...they said it was their mistake but they wouldn't take it back and we would have to pay them. I offered to bring it back myself...they refused. I have spent 6 months calling them and their parent company to try and get this resolved...it has been a nightmare. They sent us a letter saying they were going to take us to small claims court...and have since sent us to a collection agency. Avoid them at all cost...it has been a terrible experience.