KELLER WILLIAMS COASTAL REALTY

It was a nightmare. They told the sellers they could get significantly more then what the actual appraisal came out. Then the made snide comments to my agent (who was a pro) about my FHA loan. There was a problem with the septic and after a month of the seller chasing her tail at this morons instructions, it took me less then 48 hours to find out the details on this septic by simply calling the state of Maine. He told my agent that he had called them. Yeah right! Did not bother to show up at the closing. Seller and I finally had to begin talking to each other because we could not rely on this moron Matt to respond to my agent. He would not return phone calls and the last paperwork needing signatures of sellers took 5 days before he gave it to them to sign. Oh by the way, those morons still have this listing showing on this online and I closed 5 days ago. Don't let them sell your dog house!!! If it were not for my agent, we would never have closed.

My wife and I found a condominium for sale in Hampton, New Hampshire that we wished to purchase. We found the MLS description online as well as a buyer's agent that was local to Hampton, NH and whom worked for Keller Williams Coastal Realty. The buyer's agent was suggested to us at the real estate website where we found the condo. We contacted the agent, Jean McCoole, and drove to N.H. to meet with her and talk about the condo. When we arrived, Jean the agent, had  forgotten to bring the property description paperwork and knew nothing about the unit. When we finally did finish having a look at the building she took us to see another unit that was for sale up the road but it was completely different from what we asked for and well out of the price range we stated. After some investigations of our own and despite Jean's lackluster sales presentation we decided to put an offer down on the condo. And since we were complete strangers to the area we reluctantly signed a sales agreement with Jean to represent us as a buyer's agent.

Over the course of the approximately 60 days it took to complete the transaction Jean displayed an increasing level of incompetence. She was a terrible communicator and talked in such a way that she would constantly try to talk over you. It made speaking with her difficult. The times we did speak were peppered with doom and gloom statements about the home buying process. She often referred to the final few days before the closing as the time when the $#%! hits the fan rather than politely informing us of the potential need for last-minute documentation and what to expect during that time.

 It was not a comforting or pleasant experience to us because we were new to the home buying experience. In fact, we mentioned on several occasions including our first meeting with Jean that we were new to the process. We made it clear that we did not know what to expect and we were relying on her for guidance. We made a big mistake. For example, at one point we required copies of the condo association documents for our loan application and we requested her to get them. Not only did it take weeks to get the documentation but Jean kept pushing the idea of using a website that offers the documents but charges $100 dollars for them instead of following up with the seller, condo association and/or management company where we could get them for free. She finally relented and "found" us free copies though I was so angry by that time that I could barely contain myself. When we spoke about it on the phone later and I had calmed down she cried and raved like a lunatic. Needless to say it made me extremely uncomfortable and it was at that point that I decided to limit our conversations to emails and texts as much as possible.

Her incompetence continued all the way to the closing day. On the day of the closing she called us approximately 15 minutes before we were to meet with the closing lawyer and pass papers to inform us of our option for a last minute walk-through before we signed. She never mentioned before this time that we were allowed to do a last minute walk-through and it was nearly impossible to do it at that point considering we were just walking into the closing meeting. She should have mentioned it much sooner to give us time to consider it. And as no surprise to us she also failed to show up for the closing meeting.

Our overall opinion is this. The course of the whole transaction to purchase a condominium in Hampton, NH, from beginning to end took approximately 60 days. During that time Jean McCoole of Keller Williams Coastal Realty worked with us as a buyer's agent to purchase the condo but during the whole process displayed ever increasing incompetence and disregard for appropriate behavior and professionalism. We have no intention of ever doing business with Jean McCoole of Keller Williams Realty again.